Fit4Less customer care and support service

Fit4Less is a Canadian gym that offers every Canadian the chance to lead a healthy and fit life at amazingly affordable rates. It aims to provide Canadians the opportunity to attain their fitness dreams through low-cost workouts.

The company opened its first gym in Mississauga in April 2011. Since then, it has continued to expand its reach and opened more than 90 gyms throughout Canada.

The philosophy behind Fit4Less is that it wants you to feel safe on your weight loss journey, and it does so by providing a no-judgment space for you to achieve your fitness goals.

Whether you opt for its quick and easy 30-Minute Express Circuit ™ or its virtual cycling classes, Fit4Less strives hard day in and day out to make you feel right at home.

The gym helps keep its members happy through its consistent, effective, and reliable support and assistance, which it provides via its official website.

So, without further ado, let’s review what Fit4Less has to offer to its customers.

Fit4Less Customer Support Services

When it comes to offering utmost support and help to its clients and members, Fit4Less always succeeds in delivering!

Here are some ways in which Fit4Less delivers excellent customer support services.

Response to COVID-19

Fit4Less wants to take exceptional care of its customers and in that stride, it has made sure to keep all of its gyms safe to use for its clients during the COVID-19 pandemic.

You can learn all about the changes that the club has made and plans to put into action to ensure its members’ safety on its COVID-19 response webpage.

Moreover, if you want to book a class, you can do so online by creating an account, using your membership number and e-mail address, and booking a workout.

You can take a look at the FAQs regarding online booking on the webpage. There are also further safety guidelines detailed by Fit4Less on this webpage that you can peruse to stay safe while staying fit!

FAQs

Fit4Less also has a detailed FAQs page on its website, which has a search bar that you can use to search for any query that you might have about the services provided by the company and more.

Moreover, it has several general FAQs with thorough and clear answers outlined on the webpage as well. You can also browse through more questions by clicking on the “View All FAQs” tab, which given below the questions.

Locations

Fit4Less also provides you the opportunity to look for the gym that is closest to your location via its “find your gym” feature. All you have to do is select your province and city and then click on the “find” tab.

The feature will show you the results and highlight all the gym locations in your area. It will also highlight the address and contact information of each location.

You can learn more about each location by clicking on the “view club” tab. The website will direct you to a webpage designated to that gym and highlight its working hours as well as the amenities awaiting you at that gym.

Social Media

Fit4Less has an active Facebook page, which you can like and follow to stay in touch with it. The company uses its platform to post various workout videos, which you can follow to stay fit within the safety of your home.

You can also find a lot of other fitness-related content, helpful and informative posts, and different posts that will keep you updated about the classes.

Similarly, the company is active on other social media platforms as well, such as Twitter and Instagram.

You can follow Fit4Less on these platforms to stay updated about their reopening plans during COVID-19 and for other informative and helpful posts as well.

Moreover, if you have any queries or concerns, then you can DM the company on these platforms to engage with its representatives who will help you out.

Privacy Policy

If you’re worried about sharing your personal information, want to access a personal file, or lodge a privacy complaint, then you can do so by reaching out to the Fit4Less Chief Privacy Officer.

You can do so via three ways – mail, e-mail, and fax.

If you want to mail the Chief Privacy Officer, you simply have to print out a personal information request form available on Fit4Less’s website, fill it out, and send it to them on this address:

Fit4Less c/o Privacy Officer
710 Proudfoot Lane
London ON
N6H 5G5

If you want to take a different and easier route, then you can simply e-mail the form on this e-mail address:

Alternatively, you can send the Chief Privacy Officer a fax message via:

  • 519-432-5685

Site Map

Fit4Less also has a site map that you can use to navigate its website. You can find and access all of the webpages from this site map.

All you have to do is click on the option that you want to learn more about and you will be redirected to the page dedicated to that service.

The Bottom Line

When it comes to providing exceptional customer care and support, Fit4Less simply doesn’t drop the ball.

It offers its members the best experience so that they remain happy, content, and feel right at home.

Whether you reach out to its representatives directly, via social media, or its website, Fit4Less is guaranteed to accommodate and answer your queries and concerns right away.

Customer care reviews
Average Rating
47.2%
 2.3/5 (30)
 2.4/5 (30)
 2.4/5 (30)
 2.3/5 (30)

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30 reviews

  1. The customer servie provided by the gentleman who just picked up the phone at West Pender branch in Vancouver was absolutely not in keeping with the bold claims your organization makes here. Absoliutely atrocious and not a great way to start the day.

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  2. I am very disappointed in one particular staff member at the Weber Street, Kitchener location.
    After all this chaos around COVID with openings and closing, and changes in procedures around paperwork etc., you would think the staff would be more helpful and happy that they are back to work. Instead, my partner and I (seniors) and members for a number of years went to the gym for the first time since back in the last week or so and were rudely spoken to and the militant staff member made us question our return. Instead of politely explaining the new procedures with vaccination and the government code, ID, COVID questions, she was degrading. I hope she looks for a new job that makes her happy, obviously she doesn’t like the one she has. Signed, disappointed.

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  3. I joined because I work shifts & need 24 hours access. They don’t want to pay for someone to look at our proof of vaccines but they will put our membership up & say it’s for extra cleaning??? So did they used to clean only once a day! JOIN AT YOUR OWN RISK

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  4. Seems like fit4less is robbing many of us.. I’ve tried to contact my branch for the past 5 months because of charges every month, a year and a half AFTER cancelling my membership. With this many complaints, idk how this company is still operating. They refuse to give me a refund because there’s no proof that I “called and canceled my membership, since there was a pandemic”. I cancelled before the pandemic, but I keep getting the same excuse. Unbelievable

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    2 people found it useful.
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  5. If I could give 0 rate I would have done so, very poor and terrible service, I have been having wrong charges in my account and called the branch more than 5 times to explain the same situation, I have been told I will get a refund and it’s been months now. I have had nothing that worst experience with these people. I want my money back

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    1 person found it useful.
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  6. I canceled my membership in person eons ago and yet I keep getting billed. Fit4Less, I would appreciate my money back.
    Im so spitting mad at the Lethbridge, Alberta Fit4Less. Do I have to ask the media for help? Or the Premier of Alberta and the Prime Minister of Canada? How many other ex members are being robbed?

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    1 person found it useful.
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  7. Oct. 3/21 I waited intil 8:50 this morning and no one showed up to open. There were about 10 of us this is not the first time this has happened. Please acknowledge receipt of this e mail and what you propose to do about it.

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    1 person found it useful.
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  8. What 24 hr
    Anytime is still 24hr
    People leaving back to anytime fitness…they are 24 hr.
    Harassed for photo ID and vaccine pass when I have showed it multiple times.
    Anytime just puts the info into their computer….and done.
    No contact # on website for questions / concerns.
    Another usless large corporation that will go bankrupt and try to steal my money like Steve nash/ fitness world.
    Lame!

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    1 person found it useful.
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  9. What a terrible morning. Due to pandemic, I have very limited funds. I was sent an email saying my payment didn’t go through, only to realize the payments were attached to a bank account from my ex husband. When I called to give new information, I was told not only would the $25 nsf fee not be waived (because the. The great big corporation would have to absorb it), but I would be continued to be charged $25 on top of my membership fees for the next month. Even though I explained the situation, the manager told me that I should have remembered this clause from my contact that I signed 5 years ago. I’m in tears, my credit will be ruined once she sends me to collections, which was promised, and even though I offered to pay them in three weeks, nothing changed. I’m horrified. I feel bad for people who are low income who get into trouble and use the gym to cope. I guess I fit that description though since this pandemic hit.

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    1 person found it useful.
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  10. Canceled last September when my renewal was up. With all the covid lockdowns I didn’t realize they started to take money out of my account when they reopened. I called and canceled again, was told it would be put in the book since it wasn’t the first time. I called a few days later and spoke with management, who tells me YET AGAIN, it was NOT put in the book and basically my word was no good. I expressed my frustration as I haven’t been there in a year ( no record of me coming in an purchasing the bracelet either ) I was told a refund would be submitted, 2 weeks later no response and again 2 more withdrawals from my account. Went and spoke with the manager who refused to send a follow up email or give me contact info to reach head office. Terrible customer service and snark remark telling me to ” have a nice day ” with attitude. Staff needs to be trained in customer service, and with the procedures of canceling a membership. On top of the poor quality of the gym itself, I will never do business or recommend this gym. What a terrible mistake I made leaving planet Fitness for this junky gym!

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    1 person found it useful.
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  11. I had to freeze my membership over a month ago because my car broke down. Once it was fixed, I tried to unfreeze it. I’ve never had a problem with unfreezing my membership before. Well, even after a month, it didn’t unfreeze. I was checking my inbox almost daily and making sure nothing ended up in spam or getting accidentally deleted. I contacted the gym, knowing that there was a good chance of the girls at the counter not being able to help. They weren’t, so I tried contacting Fit4Less through social media.

    It’s been a very slow back and forth over two weeks, and still no resolution.

    However, I log into my bank account today to find out they withdrew $25 from my bank account all at once. I checked my email to see if there was an email to say my account was unfrozen. It was not. Then I realized that charge was beyond what I would pay in a given month, even with a black card membership at a locked in rate.

    I cannot call anyone other than the gym itself to get anything done. There is no corporate number I can reach outside of the person in charge of privacy (they can’t do anything). I am sick of trying to make this work.

    This is the first series of problems I’ve had with Fit4Less and it seems there’s no way to resolve it. I’m done. I’m cancelling my membership. When you’re a franchise, you need a number and email address so that your members can reach you without having to contact the club itself. They have not been able to resolve my issues, and I know that they can’t because this is a corporate issue. Add ACTUAL corporate contact info to the ‘contact us’ portion to the website.

    I’ll be contacting my bank to make sure that Fit4Less cannot take anymore money from my account. Based on the other reviews here, I don’t trust them to fully cancel the membership. Maybe I’m just being paranoid, but I don’t have the excess cash.

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  12. Pathetic customer service!! No call complaint or call centre. I am a member of Shoppers world gym at Brampton. They are not able to resolve or update my banking details, went there 6 times. No one listens over there. Every time they assured banking details are changed or updated but still, money getting deducted from my old bank account and the bank is charging me the penalty for overdraft. Disgusting customer service I have never faced such bad customer service in my entire life. So cancelling my membership. No one should join this kind of gym. Below zero or negative rating!!

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  13. I’ve been paying for a membership for months now that I havent used. They froze my payments and then kept taking more out. I rarely check my emails frequent enough to know they were doing this. So now I’m out a bunch of money for nothing and when I just called to cancel as I noticed another payment was taken out of my bank account for $11.xx … Then they told me I need to pay for the next month ! So I’ll be out $11 x 2 for a.memebership I don’t use..I get that people are struggling especially businesses but so are we !

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    1 person found it useful.
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  14. I am absolutely furious at the lack of professionalism with this company. I called over 3 weeks ago and spoke to a girl at my gym to inquire about the protocol for covid..I wanted to know if you needed to be vaccinated and what the rule was for masks. She told me that you did not have to be vaccinated and that they were doing their best to keep it clean but were short staffed. that is unacceptable! Are you kidding me? doing your best? This gym before covid was always dirty and many didn,t even clean the equipment after using. I was offered a refund way back when covid first closed the gyms but said that i would like to return when they reopened so just freeze my acct. After hearing this, I want a refund..I paid for the full year and have not been there except for a few weeks in 2019 in March. She told me that she would have to get her supervisor to call me and she would ensure he got my contact number. I asked her for his number and said I would call only to be told he did not have a company phone just his own personal phone…she also told me he would definately call me. Well, 3 weeks later I have still not heard a word from so called supervisor. I will not be returning to the gym. I personally know of 3 people that go to that particular gym who are unvaccinated and I recently saw them post a video of them working out without masks…what the hell….are you kidding me? You can,t find any contact number so yeah, feeling very disheartened and super frustrated.

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  15. If Goodlifes showers are open in Halifax NS to use, why aren’t the fit4less? It’s very frustrating considering I live outside the city. May have to go back to Goodlife if they don’t open the showers soon. Our province has no timed bookings at fit4less with staff there from 6am-1015pm. what’s the difference between us cleaning the gym equipment and cleaning the shower before and after using?? It doesn’t make sense

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    1 person found it useful.
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  16. I go to the Fit4Less at 2020 Walkley Road, and it’s my understanding that face masks are still a requirement when entering the gym, and when moving/walking around the gym from one area to another. Since this location reopened on July 16, I have gone at various times between 6 – 10:30am and noticed a number of people who enter the gym wearing a mask, then at some point either remove it or place it under their chin and keep walking around the gym without a mask or without it covering their nose and mouth. There have been times they have walk right past one of the Fit4Less employees maskless, and nothing is being said or enforced! If I am correct, and masks are supposed to be worn in this manner while in the gym…is it not the responsibility of the employees/staff to ensure patrons are adhering to the rules, especially in light of the circulating Delta variant?! If so, it would be nice if the staff followed though with enforcing the statements Fit4Less has made to keep their customers safe because right now, that is not the case at this location!

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    1 person found it useful.
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  17. Customer Service is non existent. I’m here because I’m still unable to get a response or resolution. I WOULDN’T RECOMMEND THIS GYM TO ANYONE, especially those on a student budget which is their target market. THEY HAVE BEEN CHARGING ME FOR ALMOST 3 YEARS AFTER CANCELING **NOT IDEAL WITH A STUDENT BUDGET/ LOAN** I moved from Vaughn in 2018 and canceled my membership. After still seeing charges on my account I called the Woodbridge location from the US, where I currently reside. I said I canceled this and they said I need to come in, in person , with ID and “TRY AGAIN”. I explained I am in the US and not currently flexible so I was given an email to send a photocopy of my ID and explain my case. I followed these instructions. After being told I was cancelled, I assumed it was put to rest. Today I was charged AGAIN almost 3 years later… after contacting my bank it appears I was only not charged during the pandemic. Don’t be fooled by the cheap price, they’ll absolutely rinse you in other ways then make sure you have no way to contact them 🙂 Try Movati, or F45 they’re at least worth the $$ and have a customer service team with competence.

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    1 person found it useful.
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  18. I would like to comment on the location that I use the most. CenterPoint Mall location is well managed and the staff are always busy maintaining the gym. I have seen 3 managers since I started going to this location many years ago and they all seem to have the same mind set.
    When I went back to gym last Friday and there was a member that was very rude and impatient with staff at the desk. The customer was interrupting the manager as he was assisting another customer. Manager was calm and cool in dealing with this entitled human.
    Gym always clean.

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  19. Went to the gym in Kingston not realizing you still had to book a time and was told I could not come in without booking. I asked what the capacity was and was told 125 and there was only a hand full of people there. I questioned her on that and asked since it is not at capacity why can’t I go in and she said they were not excepting walk ins anymore. I went on line and was able to book that time and went back with a print out of the confirmation but she refused again to let me in as she said it didn’t show up in her system. I went to the website and it still says if you don’t arrive within 15 minutes of your booking the timeslot will be automatically cancelled and given to another member which means you should be able to go in without a booking. Can someone please let me know what is going on there is no reason if you are a member and the time slot is not full that you can’t go in?

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  20. Unable to get any customer service. Trying to schedule a time, nothing is ever available. Now I am getting a message that says my membership is invalid. No number to reach anybody. Website says go to the gym and use their machines there. Gym is closed. Why can’t I get customer service from a human at the gym??

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  21. How do you get in touch with these people. My gym opens on Friday and I don’t have my membership number. I don’t have my contract and forgot my password. So now what. You have no way to get a hold of the,

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  22. Where is customer service number? I mean I filed to freeze my account back in September 2020 but still I am getting charged and there is no contact information for customer service and there is response for the form I filled.

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  23. Can’t cancel my membership. There is no such option looks they are fraud and charging money

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  24. 1st I would say this is a good gym especially if you are on a budget and really self motivated, however the manager (Roxy) at the Macleod location Calgary Alberta is the most rude, unprofessional and ill mannered person I have ever met in my life. I have been working out at this location for over 3years, I booked an appointment, showed up to work out and Roxy told me I can’t because this is not my branch, I said that can’t be right since I know I have effected this change twice now. She basically walked up to me and said she is the manager and I have to leave or she is going to call the cops. I never seen such a power drunk person in my life. I literally told her I think she is power drunk at this point and she said she was going to cancel my membership too (wow). To cut the story short, as far as she is still the “manager” over there, I would like fit4less management to look into how many memberships she’s cancelled and her reasons. And I wouldn’t recommend this location for anybody. I do recommend fit4less for what it is but for this Macleod location please don’t, the manager (Roxy) is horrible.

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  25. I was a member at Goodlife burnside Dartmouth NS for the passed 12 yrs but when fit for less showed up I changed my membership because of the price had good experience with them for a yr but after covid Arrived in March 2020 I put my gym on hold by calling them up Informing them that I would like to cancel my membership for a short time I then was told that would not be a problem by the manager But weeks later I notice that their money was still coming in to my account I thence called a back again and And spoke to the manager here for me that it will be taken care of 2 weeks pass still money coming on my account I then sent a letter to hit office and received a response saying that it will be taken care of it by email he told me that he sent and email to head office Still no major response from head office I then contacted portman street fitful S in spoke to the new manager and explain my situation her she was very rude to me on the phone and did not help me in any situation at all all I asked and told her that I will no longer be coming to the gym because I don’t feel safe with Covid 19 She did told me that she did not see any letter from manager prior to her becoming new manager to this day I have not gone back to the gym and his not receive any refund or call about my membership as of Jan this yr my membership was canceled and still no reply from any member of fit for less.

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    1 person found it useful.
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  26. I find it absolutely astonishing that the booking process in the Argyle site in London On. allows you to book at midnight because lets be honest with this process -a minute after midnight all the time slots are gone . I am sleeping at that time as I work early in the morning so there is NO way I can stay up that late ( not to find a time slot anyways) .secondly I have been told that its the same people in the gym all the time – there should be a LIMIT to how many times you can go in a 7 day period which would allow time slots for other members . Members that are still working through the Covid period need to workout to manage the stress levels .

    Shame on management for this lack luster process

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  27. No customer care number to be found for the complaints yet they keep on collecting fees on my account even tho the gym here in calgary is closed? Are they serious?

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  28. Same issue as Valerie…
    Can’t get a hold of anyone to cancel my membership.

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  29. Been was Goodlife for more then 6 years intell fit4less showed up I joined them because of the price vs Good life had good experience from day one but as soon as covid started in March I had not so good experience. Around April I realized it would be best for me to say away from the gym til things cleared as we k ow the gym was closed for a few weeks shortly after covid and reopened after some restrictions came in to place but for me I still did not feel safe so I called them up explaining my problems asked to speak to the manager and as he come on his Attitude was not good experienced to him that it this time I do not plan to go back to the gym til things changed and asked if you can put my account on hold I was informed that he can do that no problem but weeks later Nothing changed I call back a month later speaking to the manager he told me that he would send a letter to head office to this day I have not received any reply

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  30. Do not recommend .. searched for contact number for head office to CANCEL membership .. not to be found online. Can suspend or upgrade but cannot cancel .. called gym .. were busy cleaning would not help .. gym closed ..have not attended all year and has been closed …have no intentions of entering a gym due to covid but cannot cancel membership yet money withdrawn every 2 weeks from account

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