Launched in August 2014, Uber Eats is a food delivery service that serves as the middleman between customers and restaurants, collecting take-out from chain and local establishments and delivering it at the customer’s doorstep.
It is an extension of the popular cab service, Uber, and is similar to competitors like Doordash, Grubhub, and Postmates.
How Does Uber Eats Work
Customers can place an Uber Eats order through the platform’s website or its Android and IOS apps. If an Uber Eats customer already is an Uber user, their Uber Eats login details will be the same as those of their Uber account.
Next, customers can use the ‘search’ bar (located at the bottom on the Uber Eats app and on top on the website) to search for specific restaurants by name, cuisine type, or particular food item (such as ‘pasta’). There are many ways to find and filter for food items, including by price, delivery charges, or even dietary requirements.
If you do not want to place an order right away, you can schedule it at a later time and date as per your convenience. On the app, you can do this by tapping ‘ASAP’ at the top of your screen and selecting ‘Schedule an Order’. Website users, meanwhile, should choose ‘Deliver Now’ at the top of their screens and select ‘Schedule for later’.
Uber Eats Features
In a lot of ways, Uber Eats is like many other food delivery services. However, there are a few features that make Uber Eats unique and more desirable for customers, such as:
Smart Curation
Foodies can check meal pictures through the Uber Eats app before placing an order. In addition, based on your location, the Uber Eats suggestion carousel recommends a number of nearby restaurants you can order from.
The service detects taste preferences through machine learning by recommending cuisines based on current contextual information and order history. In other words, users can get customized food choices with a touch or push of a button.
Restaurant Manager
When a restaurant receives online orders in bulk, this Uber Eats app feature helps deliver the accurate orders on time and without hassle.
Uber’s new analytics application called ‘restaurant manager’ allows Uber Eats partners to make informed decisions. The insights and data provided by this app help restaurants fine-tune their food quality and delivery strategies and, consequently, boost user satisfaction.
Ordering Anywhere
When ordering food, one of customers’ most pressing concerns is whether their locations are eligible for delivery. This is another aspect that Uber Eats has covered, since it delivers in any location, including parks, hospitals, and offices.
Besides, you can also specify the manner in which you want the delivery (contactless delivery, for example).
Payment Options
Uber Eats offers a number of payment modes and allows customers the flexibility to pay through their preferred mode. These methods include
- Credit and debit cards (MasterCard, Visa, Discover, and American Express cards are accepted)
- PayPal (you will need to link your Uber Eats and PayPal accounts)
- Apple Pay (you will need to link your Uber Eats and Apple Pay accounts)
- Gift Cards (enter the gift card code in the payment section of the Uber Eats app)
- Venmo (you will need to link your Uber Eats and Venmo accounts)
- Uber Credits (an added flexibility is that these credits can be used on both Uber Eats orders and Uber rides)
Service Reliability
Today, the Uber Eats app is available to 19 million people across 140 municipalities. People rely on the app for ordering – and timely receiving – their favorite foods from their preferred restaurants. Needless to say, crashes or outages on the app or website can cause major inconveniences for customers.
Even though Uber Eats strives to ensure a seamless experience for its customers, it is, unfortunately, not immune to disruptions and other issues. On this page, we collect all the data about Uber Eats-related problems, and help you understand if the app or website is experiencing a significant outage in your area, city, or province.
Outages Map (Last 24 Hours)
The Uber Eats Outage Map is a tool that lets users see where other Canadian users are reporting issues with the food delivery app. The map is divided into provinces and cities, making it easy to pinpoint the affected areas. Since the map is updated in real-time, the data it displays is never outdated or obsolete.
The Outage Map is useful for understanding where Uber Eats is experiencing problems. It can be used to troubleshoot issues or to see if there are widespread outages in a particular area. The Outage Map is an essential resource for anyone who uses Uber Eats in Canada.
The second chart compares the number of reports received today with the number of outage reports received on the same day last week. The blue line represents the number of outage reports received today, while the gray line denotes the number of problems reported last week.
You can check this report to see if your area or surrounding ones are experiencing problems with Uber Eats and compare the week-on-week difference in outage instances. The fact that the chart shows the exact hour helps customers understand exactly when the problem started and, by extension, how long it has been going on.
The third chart shows the number of reports received each day since the beginning of the current year. This data informs users about the number of issues Uber Eats has had so far this year and compares that number to those of previous years. If there is a significant year-on-year increase in Uber Eats crashes or outages, it could signify a deeper problem within the company.
The data for this chart is collected from public sources and may not be 100% accurate. However, it provides a good general idea of how often the app has been down so far this year.
Most common problems reported in the last 48 hours
The table below shows Uber Eats customers’ most frequent problems reported in the last 48 hours.
Are you currently experiencing problems with Uber Eats? Share your thoughts, tips, and frustrations with others using the form below.
