Scene+: problems and outages in real time

Scene Plus, branded Scene+, is the name of an entertainment loyalty program in Canada primarily known for providing Scene+ Scotiabank debit and credit card holders with purchase points when they use their cards.

Scene+ members can then redeem their points to purchase tickets and concession snacks at Cineplex sites, including movie theaters and family, arcade, virtual reality and other amusement/entertainment centers, and other products and services through a wide range of offline and online merchant sites.

Scotiabank customers have enjoyed access to Scene+ since 2007 when Scotiabank and Cineplex Entertainment established a partnership. At the time, the loyalty program, known only as “Scene,” featured more restrictions than today. Yet, it was the first program in Canada to offer debit card holders the opportunity to earn rewards points. Initially, Scotiabank and Cineplex limited points usage though to only Cineplex tickets and concessions.

Scotiabank eventually expanded the program to make it possible for members to use their Cineplex-redeemable points at other non-Cineplex establishments. Over the years, Scene members have enjoyed a variety of discount perks, including an additional Cineplex day-of-the-week discount and premium VIP movie ticket access and discounts at other non-Cineplex locations.

In December 2021, Scotiabank expanded the service by ending its other independent rewards program that gave points to non-Scene Scotiabank debit and credit cardholders. It merged the two programs and rebranded them as Scene+. With this change, all Scotiabank card customers with a Scene+ membership were given the ability to enjoy earning and redeeming points through all Scotiabank partners, including Expedia for travel redemptions, NBA® Canada and the Rakuten cashback program.

The bank also gave members the ability to earn and redeem their points through offline and online merchants and buy gift cards for any of these retailers to give to others. Members can now download an app through the Apple App Store and Google Play to track their points usage and receive bonus offers.

Millions of Scotiabank Scene+ members currently earn and redeem points throughout Canada.

Scene Plus problems today

Is Scene+ down today? On this page, you can find the latest problems involving Scene+ as reported by our users. Thanks to our technology, we are able to detect Scene outages in real-time and locate the exact location of the outages, as experienced by our users.

Check the statistics below to see if you are the only one experiencing problems with Scene card in your area.

Most common problems reported in the last 48 hours

The table below shows the most frequent problems reported in the last 48 hours by Scene Plus customers.

Are you currently experiencing problems with your Scene+ Card? Share your thoughts, tips, and frustrations with others using the form below.

Problems with Scene+? Report them here

19 reports

  1. Missing 5000+ points and cannot redeem points for credit. Every time I try and open the app or try to sign in to scenes+ website, I get the same error message “server is not available, try again later”. This has been an ongoing issue for 3 weeks. Both scene+ and Scotiabank customer service folks have been sympathetic but have offered no solutions. Just about ready to cancel my Visa card and move on to other bank cards that I possess but seldom use.

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  2. The Scene plus has been garbage …havent been able to use my card the past 2 times in 3 wks bcuz i was told again the system is down …sooo frustrating. Such garbage, never had issues with Air Miles.

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  3. Scene card and also Safeway gift cards which are somehow linked have been non functional since last Friday. Staff tell me they have been told it may be long time before it works. Never had issues with Airmiles . Any Scene points I may have earned don’t ever show. signed up over 2 months ago and no card and error every time I try to log on. This program sucks.

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  4. Have registered card, not getting points credited, cannot access online account, have received NO REPLY from multiple online email requests to their NON service desk.
    This program is pathetic and non-functional.

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  5. I just registered for scene+ on my cellphone and after I sign in to my account it loads for a half minute then it says “server error- please try again later”. Im going to see a movie tonight and hope ill be able to use it….

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  6. I have used my scene+ card at different grocery stores approximately 4 or 5 times. It doesn’t work have not collected any points.

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  7. After entering verification code nothing but a little circle going around and around. Airmiles a much better choice for sobeys

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  8. Is scene+ not working in my area? I’ve made large purchases with my Scotiabank card and yet I was unable to collect any points from these purchases. What’s going on?

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  9. I have been trying to register my Scene+ card for 4 days now with no luck. I keep getting the something went wrong and to try again later message. I’ve probably gone through the entire process a dozen times by now, this is beyond frustrating. I’m almost ready to just pack the whole thing in. Great job on your launch at Safeway Scene+. I never had any issues like this with Airmiles!!!!!!

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  10. App not loading. Super frustrating. Tried uninstalling and reinstalling but nothing changed.

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  11. Trying to signup and register a card given to me at sobeys and it has been saying try again later for days now. So frustrating.

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  12. Have tried several times to register a new scene card. When I press continue on the last screen, after having filled in all information, a message appears saying that there was a problem and to try later. Please fix this.

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  13. Having problems registering. Been trying for 24hrs. Site keeps say down for maintenance and to try again in 5 to 10 minutes

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  14. Can’t log into account. Says this email address is already being used. Um, Yes!, by me trying to log into my account!

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  15. The scene site is terrible.
    My card hasn’t got the points in months of use. I call customer service, and it’s a two-hour wait. I go online, and the site says we’re experiencing a problem; try again later; it’s been this way since January. I’m not the only one with this problem, which means SCENE is the cause of this and Scotiabank. Therefore I don’t trust them to run my finances. I’m considering removing all my money from the bank because of this.
    I’m on the phone now with Scotia customer service; I’ve been waiting for an hour now, march 28/2022

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  16. I can’t talk to Scene+ support to solve a problem with my points! I’ve called the support number 2 days in a row and they don’t answer me even waiting for more than 1 hour listening to a recorded song!

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