Scotiabank customer care and support service

Scotiabank is the third largest bank in Canada, and since being founded in 1832 has amassed nearly 9 billion dollars in assets.

Billed as “Canada’s most International Bank”, Scotiabank holds acquisitions in Latin America, the Caribbean, Europe and India, and it’s shares trade on both the Toronto and New York Stock Exchanges.

Contacting Scotiabank Customer Care by Telephone

Scotiabank provides toll-free customer support 24 hours per day, 7 days per week by calling:

  • 1-800-4SCOTIA (1-800-472-6842)

Tip: When using Scotiabank’s customer service line, have your account information available. If you’d like to bypass Scotiabank’s automated service menu, please wait for the prompt and then press the * key. When prompted again, press the number 0, and a customer service representative will assist you.

Services for the deaf, deafened or the hard of hearing are available by dialing:

  • 1-800-645-0288

For services in the Greater Toronto area, you can dial:

  • 1-416-701-7200 

Customers outside of Canada can also use this number to call collect.

Customers wishing to pay bills, transfer money, check account balances and perform other banking by phone can call Scotiabank’s Telephone Banking Service (TeleScotia) by dialing:

  • 1-800-267-1234

For TeleScotia services in Cantonese, please dial:

  • 1-800-830-8800

If you require TeleScotia services in Mandarin, please dial:

  • 1-800-830-8080

Tip: When using TeleScotia’s telephone services, please have your account information available.

Contacting Scotiabank Customer Care Online

Scotiabank’s website offers a number of convenient services. To access your account online, you will need to create a user name and password, then verify your account information. You can do this by visiting www.scotiabank.com.

In the upper right corner of the website, click on the phrase that says “Activate Now“. Have your account information available. You will be taken to a new screen where you will create your new account.

If you have already created a Scotiabank online account, you can access it by clicking on the “Sign In” button, located in the upper right corner of the screen.

Scotiabank’s online services include checking account balances, transferring funds, making online payments, applying for credit, requesting bank statements, reporting lost or stolen cards, reporting travel plans, and many other useful services.

Contacting Customer Support for Business Accounts

Scotiabank offers business banking solutions in addition to personal accounts. These services are offered online and via telephone at:

  • 1-888-855-1234

Scotiabank’s Business Service Center can receive mail at:

P.O. Box 4234 
Postal Station A 
Toranto, ON. M5W 5P6.

If you need to fax something to the Business Services Center, you can do so by dialing:

  • 1-877-909-7038

Responses are only available during regular business hours.

Locating Your Local Branch or ABM

If you’d like to visit a Scotiabank in person, or locate an ABM, please visit Scotiabank’s Branch & ABM Locator.

When visiting your local branch office, you can open an account, close an account, speak with a financial investments expert, makes deposits and withdrawls, or change the PIN on your ABM card, among other services.

Questions & Answers

For Frequently Asked Questions, or to ask a question of your own, you can visit AskScotia, a webpage that allows you to fill out a form in the convenience of your own home and receive an answer to your question in as little as 1 business day.

Questions are also answered on Twitter. Just Tweet your question to @ScotiabankHelps.

Credit Cards

If you are wondering which of Scotiabank’s many credit cards are for you, you can visit the Credit Card Center. Here you can compare different cards, and even apply for your favorite card online.

Home Loans

For help with purchasing a home, you can visit Scotiabank’s Mortgage Centre. The Mortgage Centre can help you decide which mortgage is right for you, and even help to get you pre-qualified before you begin shopping, so that you know exactly what your budget is.

If you wish to discuss your mortgage options in person, you can book an appointment by calling:

  • 1-877-303-8879.

Loans and Lines of Credit

Scotiabank also offers numerous Loans and Lines of Credit. If you’re thinking about shopping for a loan to purchase an automobile, motorcycle, boat or RV, or perhaps you would like a personal loan or revolving line of credit, this is the place to start.

Retirement and Investments:

For retirement plans and general investment advise, you can visit Scotiabank’s Investment Centre. The Investment Centre can also be reached by calling:

  • 1-800-472-6842

Insurance Programs

For all of your insurance needs, you can visit ScotiaLife Financial. They handle mortgage protection, credit protection, life and disability protection, as well as travel protection and small business protection.

After reviewing the offerings online, you can apply in-person at your local Scotiabank branch office.

If you’d like to learn more about Creditor Insurance, you can do so by calling:

  • 1-855-753-4272

Monday through Friday, from 8 a.m. to 8 p.m. (ET). For more information on Travel Insurance, you can call 1-877-421-0157, Monday through Friday, from 8 a.m. to 8 p.m. (ET).

Bank Rates

Bank rates can change at a blistering pace. Scotiabank makes it easy to stay up-to-date with all of their rates on their website’s Rate Page.

This handy tool will allow you to check on the latest interest rates for chequing accounts, savings accounts, credit cards, mortgages and foreign exchange rates. They even list current mutual fund prices.

If you’d prefer to call about current rates and specials, please call:

1-800-472-6842

When prompted, press the number 5. This automated service is available 24 hours a day, 7 days a week.

International Information

From Canada, you can still access all of Scotiabank’s International Websites, and all of the information they contain. With over 23 million customers, Scotiabank has online services available in numerous languages and in more than 20 different countries.

World-Wide Services

For world-wide services, you can visit Scotiabank’s Global Site. Here you can view Scotiabank’s Annual Report, or learn more about wealth management and investment banking.

Scotiabank on Social Media

You can find Scotiabank at these popular social media sites: 

FacebookTwitter, YouTube, and LinkedIn.

Employment Opportunities

Scotiabank employs nearly 90,000 banking specialists around the globe. If a career in banking is what you’re looking for, you can visit Scotiabank Careers. This website will not only allow you to view jobs available in Canada, but will help you navigate the application process as well.

Customer care reviews
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5 reviews

  1. Getting a hold of anyone in a timely manner is next to impossible. Called two days in a row and first time was on hold for 25 minutes and now I am going on 45 today. No live chat available. Called my branch directly and keyed in the service department manager’s local. He was on vacation and the only option that i was given was to call customer contact which is where is was on hold for the past two days….AND….the problem is….that they deposited my cash deposit in the wrong account. Someone else’s account and i can’t get through to find out what is going on. What if this was my last amount of money to last me the month or something. This is disgusting service. I’m very disappointed with Scotia Bank. I have banked with them for many, many years and the service is getting poorer and poorer by the minute. Would not recommend to anyone.

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    Helpful We appreciate your evaluation.
  2. I have had to call customer support 3 times in the past few weeks. Each time I call, I am on hold for over an hour.

    I am now on hold for 1 1/2 hours!!!!!!!!!!!

    This is the WORST customer service I have EVER experienced!!! I shall be taking my business elsewhere!

     5/5
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    Helpful We appreciate your evaluation.
  3. I am a senior citizen and I do not like the new TeleScotia system. I am unable to process my requests and it is impossible to get an operator on the line.

    I recently had to re order custom cheques. First off I was told to go to my Branch to do it. I explained that as a Senior citizen it was difficult for me to get there. The person agreed to handle my request. I then stressed a number of times that I require duplicate cheques. I received the cheques but they were NOT in duplicate. I tried contacting the bank and did not get a good response I am very disappointed in the service.

    Helpful We appreciate your evaluation.
  4. The worst customer service…
    Are there only two people working on tele-support?
    I have been on hold for 30 minutes….

    Helpful We appreciate your evaluation.
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