Cineplex customer care and support service

Cineplex Entertainment was founded in 1999 by Garth Drabinsky as Cineplex Galaxy Income Fund and Galaxy Entertainment Inc. Headquartered in Toronto, Ontario, Canada, the company is currently under the control of CEO Ellis Jacob. Cineplex Inc. is one of the largest entertainment conglomerates in Canada. Operations include numerous businesses such as movie theaters, alternative programming, gaming, food services and online home entertainment. Cineplex also belongs to a joint venture in partnership with SCENE, the largest entertainment loyalty program in Canada.

The company operates 162 theaters, encompassing a total of 1,640 screens spread coast to coast, throughout all 10 Canadian provinces. As of yet, Cineplex hasn’t ventured out into the two territories. The majority of operations are located in densely populated areas such as southern Ontario, Edmonton and Vancouver.

Contact Cineplex Customer Care

cineplex-canadaCineplex Inc. takes customer service very seriously. They are in the entertainment industry, so keeping customers happy is their main concern. You can contact them in several ways: by phone, email or online chat. There is also an extensive FAQ section where you might be able to find the answer to any question you may have.

You can call the Guest Service Team on their toll-free number, 1 800 333 0061 weekdays from 9:00 am to 11:00 pm EST and weekends and holidays from 11:00 am to 11:00 pm EST. For online support, visit the company Feedback Zone, where you will find a convenient contact form for less urgent inquires and live chat.

The FAQ section includes information on tickets, online ticket purchases, pricing, payment methods and refund policies. You will also find other useful links to products such as the Cineplex Store, the SCENE loyalty program, food and drink, special events and promotions. You can watch one of the video tutorials for complete details about everything the company has to offer. Use this handy search tool to find a Cineplex location anywhere in Canada.

The company headquarters is located at 1303 Yonge Street, Toronto, Ontario M4T 2Y9. Keep up to date with all of the latest entertainment news and trends on Facebook, Twitter or Instagram.

Cineplex customer care reviews

Average rating

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4/5 (4)
3.8/5 (4)
3.8/5 (4)
2.8/5 (4)

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9 Reviews
  1. Don Gardner 5 months ago

    Have been many times to new Pickering location never again to screen 7 clubhouse worst seats ever uncomfortable, head support very poor, seat too high from floor who designs these fire them





  2. Nancy 9 months ago

    Not very happy with our experience at the Owen Sound Galaxy Cineplex last night. Checked several websites for start times to see “Rocketman” and all showed a start time of 7:20 p.m. Arrived at 6:55, bought our tickets, inquired about seating and were told, “Lots of seats available”. Walked in to a packed theater, struggled to find seats and eventually determined that we had missed the first part of the movie. Questioned manager afterwards and he said we had checked the wrong website, that we must be on for the correct times. I argued that the tickets salesperson should have told us that the movie was already in progress so that we could determine if we wanted to buy the ticket or wait for another time! After insisting that it was our mistake, the Manager eventually asked how he could make it right to which we replied, “We want a free movie pass”. He did give us a free pass. Upon checking the Cineplex. com wbesite along with various others when we got home, they ALL still show a start time of 7:20 p.m VERY frustrated! I have several issues with the Owen Sound Galaxy Theater but this one tops them all! A corporate person from Cineplex was there observing operations last night when we arrived…lucky for them, he had left by the time we came out or he would have gotten an ear full!





  3. Michael B c/o Lisa V 1 year ago

    Ordered tickets online. Upon purchase, the app showed an error. Checked bank account, purchase had processed. Checked app for seats, seats were gone. No tickets were issued. Called customer care…

    Customer care was unable to explain the error. Wes told there was nothing they could do about the error, or release the seats for 90 mins (movie would have started already, we could not re-buy the same seats). Due to it being a Friday, a refund would not be able to be issued until 3-5 business days and we would have to re-purchase more tickets to see the movie at this time.

    Customer care rep repeatedly seemed annoyed and offered no compensation for the app’s error. I had to suggest to be compesated for the now 30 minute customer care call, waiting to get the issue resolved as i would have to re-book and pay for another set of tickets for the movie.

    We were finally settled with free movie passes that i had to ask for to finally get off the phone to rebook our movie experience for the evening. They would be sent in the mail in 7-10 business days.

    I don’t feel very satisfied that an error beyond customer control resulted in a loss of the seats we booked, 5 days for a refund, and 2 weeks for compesation for my time and aggrivation.

    There was no care, in this customer care experience. I was made to be felt like an inconvenience. I am terribly sorry for being your customer Cineplex. Thanks.

  4. Sheri 1 year ago

    Just a note on my experience at the Amherst,,N.S. Cineplex.After waiting in line for an hour I was told that there was no popcorn or iced tea to be had.I was told that I could wait approx.1/2 hr.,after the movie would have already started ,and return to a line where I could wait AGAIN to POSSIBLY get some.I was also offered a combo 4 which I reluctantly bought only to find that the pre-packaged popcorn was stale and I again, had to stand in line to return it for a refund, all while missing part of the movie.I don’t go to the the theatre very often because of the cost and I was extremely disappointed with this whole experience.This was a birthday treat for myself and my 11yr.old daughter.Happy birthday to ME!!!

  5. BIll 1 year ago

    Dear Cineplex
    It astounds me that you have made your website so difficult to use to purchase a ticket as a guest. I am not a what you would consider a frequent move goer, as my frequency is around 4-5 times a year. That being said I would still expect Cineplex would like my business. However the your convoluted website has frustrated me and many other I know to no end. The if I can actual get to the point where I actual can purchase a ticket to find out I have been sent to a Third Party agent and expected to pay service fees on top of the ticket prices is outrages.
    Every time I come to your website it just reinforces why I now go to your completion Landmark Cinemas more frequently then to Cineplex.


  6. Nancy 2 years ago

    I am here to complain my situation with cineplex.I went to cineplex marine gateway,Vancouver vip theatre for two people on may 20th 2018 for 4.15 pm show to watch deadpool2.we both are seating on E7 and E8. it was my first experience to see the movie at vip theatre.but unfortunately I had worst experience .the seats are not clean with pop corns all over
    On two seats and dirty floor with popcorn.i was totally disappointed and frustrating

  7. Rina Rozenberg 2 years ago

    To whom it may concern,

    I just wanted to let you know how disappointed I am with the lack of customer service in the Vaughan cineplex location (in Ontario). I have called them on March 13th to request information regarding birthday parties for my daughter. They took my name and number and said they will call me back within 15-20 minutes. They never called me back. I tried calling back several times but they would not pick up the phone. I left a message and filled the form online to request dates available. (It mentions online that they would get back writhin 24-48 hours, well that didn’t happen.) I have been calling for the past 5 days at different times of the day with no success. No one picks up the phone or responds to messages. I gave up! Very disappointed!

    Note: I contacted the Richmond hill location as well. This location called me right away and also responded to my online inquiry within 24 hours. Unfortunately, their earliest date available was at the end of April.

  8. Mike Kirsh 3 years ago

    Why is it so hard to talk to a person? The on line app is not working and the design is worse. My customer experience, needless to say, is pathetic and fed up. You should have contact information for Jacob Ellis and others so that the people who matter can get direct feedback. I’ve now wasted an hour trying to buy tickets. I am not happy.

    • Mike Kirsh 3 years ago

      Please get the app to work on the IPad.

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