SaskTel customer care and support service

Sask Tel provides Information and Communications Technology (ICT) services that are unparalleled by any other telecommunications company in Saskatchewan, Canada.

If you want to solve an issue you’ve experienced with its services, you can contact them through its support webpage. Its website alone has a lot of pages for various issues.

Here is an overview of the customer support services SaskTel provides its customers.

About SaskTel

Before we get into SaskTel’s customer support services, we’d like you to know what services the company offers. SaskTel is a telecommunications company that has its headquarters in Regina, Canada.

SaskTel provides services for phone, TV, and internet for homes. Its services also help businesses have better outreach and be more efficient.

Some other services it provides are cloud-based services, data center services, international software and consulting services, security monitoring services, and advertising services.

SaskTel Website Customer Support Services

There are two ways to reach the SaskTel Support page from the homepage of the website. The first is by clicking the Support icon on the top-right of the page.

The second is by clicking the Support Answers link in the Support list at the bottom of the page. This will redirect you to the main support page, while the other links in the list will take you to support-related pages.

Give SaskTel a Call

You can call SaskTel to discuss either products and billing and/or to seek technical support. You can find the contact numbers on the company’s Contact Us page.

Here you can use the Chat Live feature, get a hold of its social media accounts, or acquire its contact number.

SaskTel has different contact numbers for personal and business services. The contact number for personal services is

  • 1.800.SASKTEL, which translates to 1.800.727.5835

You can contact the company’s customer support for queries on personal services, products, billing, and payments, and moving. The available hours for the customer support services are:

  • Monday to Friday, between 8:00 a.m. and 8:00 p.m.
  • Saturday, between 9:00 a.m. and 5:00 p.m.

SaskTel offers technical support services on calls 24/7.

The contact number for business services is

  • 1.844.SASKTEL, which translates to 1.844.727.5835

You can contact the company’s customer support for queries on business-related products, billing, payments, and moving. The available hours for its customer support services are:

  • Monday to Friday, between 8:00 a.m. and 4:30 p.m.

SaskTel offers technical support on calls at any time of the day and the week. 

Chat with a SaskTel Representative in Real-Time

If you don’t want to call SaskTel, you can chat with a representative in real-time. This will help you solve your problem at that moment instead of sending an email and waiting for a response.

Before you can speak with a representative, you must first select your service type (i.e., Home or Business) and the topic you’d like to speak to them about.

The designated chat hours with a sales representative at SaskTel are as follows.

  • Monday to Friday, between 9:00 a.m. and 7:00 p.m.
  • Saturday, between 10:00 a.m. and 4:00 p.m.

You won’t be able to reach them on Sundays and holidays.

If you wish to speak to a technical support representative, you can give SaskTel a call any day of the week between 9:00 a.m. and 10:00 p.m.

You can find the Live Chat option on the Contact Us page.

Make Use of the Accessibility Page

If you’re looking for more accessible ways to get in touch with SaskTel, you can visit the Special Needs Contact Us page. Here, you can select an accessibility option that works best for you.

The contact number for the Deaf line for learning more on Consumer Sales is as follows. This number is for Telewriter users:

  • 1.800.552.3595

The contact for Message Relay Service are given below:

  • 711 [use #711 if you’re using a wireless phone] for Telewriter to a voice call
  • 1.800.855.0511 for Voice to Telewriter
  • 1.800.855.1155 for Telewriter to Telewriter calls for special billing

Seek Self-Support for Outages

If you’re facing outages with SaskTel services, you can seek self-support on its Outages page. Here, you can find a list of tweets that addresses previous complaints about outages.

If you’ve complained about an outage, you may find a tweet addressing it here if it has fixed the issue. This page is for both home and business packages.

This option is a good way to fix whatever issue you’re facing yourself, without the need to contact a customer support representative. If you require additional support, you can call the following number.

  • 1.800.SASKTEL (1.800.727.5835)

You can also learn more by checking out the related articles at the bottom of the page.

Ask SaskTel a Question

Another way you can get in touch with SaskTel is by sending an email. You can access this option by clicking the Ask a Question icon on the main Support page.

The good thing about this option is that you won’t have to look for an active email address on which you can contact them on. The email will be sent directly from the official support website.

In your email, you can specify the topic you want to discuss, and you can select the type of service. This way, you can make your concern to the right department in your first try, saving you time in the process.

In addition to that, this option also allows you to attach an image or document in your email that can help explain your situation better.

Seek Support through Social Media Platforms

SaskTel has official accounts on popular social media websites. In addition to that, it has a Twitter account dedicated to customer support. Here, SaskTel provides updates on outages in the areas it provides its service in. In addition to that, you can contact a SaskTel representative on Facebook via Messenger.

Stay In Touch with SaskTel

It’s common to experience technical issues when using services from ICT service providers. The good thing about SaskTel is that its customer support services are clear and simple to use.

Considering how important the internet is in our lives, it is necessary for a data provider to be easily accessible for customer support.

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