Chatr: problems and outages in real time

Chatr Mobile is advertised as just Chatr and is a mobile virtual network operator that is a subsidiary of Rogers Communications, a Canadian telecommunications and mass media company.

Rogers Communications also owns Fido Solutions and Rogers Wireless. Chatr Mobile was established as Chatr Wireless in 2010 and rebranded into the current name of Chatr Mobile in 2015. Chatr originally sold feature phones, and the Chatr Mobile network originally only provided service in specific regions called “Chatr Zones.”

Chatr was created to serve customers who were only interested in talk and text for a low cost. To keep costs low, Chatr offered low-cost, limited feature plans and only provided services in certain regions. The service was first offered in Toronto, Calgary, Ottowa, Vancouver, Montreal, and Quebec City. The current Chatr network now offers extended coverage comparable to other Canadian wireless carriers.

Chatr customer support

Chatr offers nationwide coverage that serves approximately 98% of the population. Chatr offers unlimited Canad/U.S talk, text, and data plans that range from $35.00 to $50.00 a month. And talk and text plans that range from $15.00 to $25.00. Chatr plans are affordable and charge a flat monthly fee. Chatr also sells phones and SIM cards that are available in macro, micro, and nano sizes.

Rogers Communications bought Mobilicity (Data and Audio-Visual Enterprises Wireless) with the approval of the Ontario Superior Court for $440 million CAD. Mobilicity then became a Rogers Communications mobile network virtual operator. In 2016 Rogers Communications retired Mobilicity and folded it into Chatr Mobile. Subscribers of Mobilicity were migrated to Chatr mobile.

Chatr once sold its products through its own branded kiosk locations where customers could purchase phones, plans, and top-up cards. When Rogers Communications acquired Mobilicity in 2016, it converted 54 kiosks and stores to the Chatr brands. However, Chatr branded stores and kiosks have closed since then, and Chatr prepaid phones, top-Up cards, and SIM cards are sold through several retailers: Walmart, Best Buy, Costco, Tbooth, London Drugs, and Wireless wave.

Chatr problems today

Is Chatr down? On this page you can find the latest problems involving Chatr as reported by our users. Thanks to our technology, we are able to detect Chatr outages in real time and locate the exact location of the outages, as experienced by our users.

Check the statistics below to see if you are the only one experiencing problems with Chatr Mobile in your area.

Most common problems reported in the last 48 hours

The table below shows the most frequent problems reported in the last 48 hours by Chatr customers.

Are you currently experiencing problems with Chatr? Share your thoughts, tips, and frustrations with others using the form below.

Problems with Chatr? Report them here

13 reports

  1. I have no cell phone service here. Says phone is not contacted to network.

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  2. Service hit or miss, not even able to make emergency calls. Just relax folks it’s not the end of the world… we are also without power since May 21/22 but absolutely love it…. keeps us social and healthy.

    Platinum Studio’s International #platinumstudios

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  3. No calls, no text, no social media since last may 6. Today is may 10!!

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  4. the service is running very slow, I am in and out of service this has been going on or approximately four days I’ve restarted, reconfigure buy a new sim, charge 100 and hen even put in a new phone. and still no change, I use m phone for work and I can’t do much of anything can you please tell me where the issues are for service

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  5. I have full service but for some reason I can’t call out. I am paying money to chatr for phone service so where is the service. I need to use my phone.

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  6. Can’t call out, says call cancelled, and other CHATR customers can call non-CHATR customers but not me.

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