Chatr customer care and support service

Chatr Mobile is a hot new mobile network operator in Canada. This company was founded in Toronto 2010, and it has since spread to many densely populated areas in the Great White North. A few of the cities where Chatr is very active include Montréal, Ottawa, Edmonton, and Québec City. Chatr’s parent company is Rogers Communications, the same company that owns and operates Rogers Wireless, Moblicity, and Fido Solutions.

A few of the services Chatr offers Canadian customers include HSPA, mobile broadband, SMS, and telephony. Chatr also has unlimited plans for people who live in Calgary, Edmonton, and Toronto. Rogers Communications is currently on both the Toronto Stock Exchange under the tickers RCI.A and RCI.B and the New York Stock Exchange under the symbol RCI.

Chatr customer service

Since Chatr is such a successful business in Canada, there are many ways for consumers to get in touch with its customer care division. The fastest way to reach a Chatr employee is to dial this number (800) 485-9745. This is Chatr’s official toll-free helpline. Chatr has posted a great deal of useful information for their customers online. If you are interested in learning more about this company, here are some helpful links for you to check out.

  • Chatr customer supportChatr’s “Contact Us” page is extremely helpful. You’ll find information on Chatr’s mailing address and phone numbers. On the right hand of the screen, you can send Chatr an email directly from this website. Just click either “yes” or “no” by the question “Are you an existing Chatr Mobile customer?” After that, you’ll be able to write your question and send it off to Chatr’s staff.
  • Here’s a list of Chatr’s official FAQ pages. There’s tons of information on this page, but Chatr has sorted out this information on the left side of the page into categories like “general info,” “top 5 FAQs,” and “Chatr plans.”
  • If you want to find the closest Chatr store to your location, take a look at this website. This is Chatr’s official “Store Locator” page. Just type in your postal code, province, and city, and then a map will appear. You can see both the physical address and the telephone number for every single Chatr store in the area.
  • Here’s the skinny on every single Chatr Mobile plan currently available. The information posted here is especially helpful for potential customers.
  • Chatr has put together very detailed user guides on many of the phones they sell. Just click on the phone you are interested in to see more details.
  • In addition to the user guides listed above, Chatr’s staff has put together a wide library of “Watch and Learn” videos. These videos can teach you a great deal about Chatr’s services, including how to use Chatr’s online portal, how to set up voicemail, and how to check your account balance online.

For those interested in sending a physical letter to Chatr, here’s their main headquarters:

Chatr Mobile Headquarters
333 Bloor Street East, 8th Floor
Toronto, Ontario M4W 1G9

Chatr is now heavily involved in two of the biggest social media websites. First, Chatr has its own Facebook page on this website. Second, Chatr has a Twitter feed on this link.

Chatr outages and problems reports

Is Chatr down? Here is a chart of the current state of the services. The blue line represent the number of reports submitted by our users over the past 24 hours, compared with the number of reports submitted last week (grey line).

Chatr customer care reviews

Average rating


5/5 (2)
5/5 (2)
4.5/5 (2)
5/5 (2)

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5 Reviews
  1. Crystal deleavey 2 months ago

    I bought an apple phone a week ago and still cant hook up my chattr card even though my account is existing it says network sim locked yet chatr had me fry 3 sim cards with false unlock p u k codes and also charged me 5 dollars to do these acts said hed replace the price of 2 sim cards which wad 24 $tax included plus my 5 back he only rrinbursted me 15 like w?f and i topped up a week ago and still cant use my services “( ive just about had it





  2. Jamie Palmer 12 months ago

    I was with Mobilicity then chatr took over now my plan I am not allowed to buy extra data because I was from Mobilicity. And for that reason alone I am going to cancel my service with chatr it’s ridiculous they will not take my money so I’ll take my business somewhere else thank you very much chatter and thanks for nothing goodbye

  3. Brenda Parent 1 year ago

    I desperately need some files that I accidently erased. It’s super important that I retrieve these,. Can you please help me.

  4. Sonia 1 year ago

    I called three time, because the service lady hang up my phone, one of them said, :”I do not know, how can I tell how to print the receipt, you can go to here to get your receipt,…” then she give me CRA website, what a lady!
    my question is very simply, I just ask to see my account history, and my month receipt. unfortunately I did not in the past three months.

  5. Avi 2 years ago

    Worst service …no rply for coustmer calls ..

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