Canada’s leading small parcel delivery company, Canpar Express operates through sixty coast-to-coast terminals.
Its team comprises 1,700 members, all of whom are dedicated to building a solid working relationship with customers. From product development to technological upgrades and customer service, everything the company does is tailored and shaped to deliver customers’ parcels cost-effectively and efficiently.
Canpar Express serves in all Canadian provinces as well as the continental US. It provides service to all points accessible by road.
Over the years, the company’s transportation infrastructure and network have evolved into an extensive, modern system of terminals and line haul systems.
Ever since Canpar Express was acquired by TFI International in 2002, it has become a key member of the parcel delivery segment.
Backed by an ever-growing network of independently operating companies, TFI International is the indisputable leader in Canada’s logistics and transportation industry.
In both domestic and transborder markets, TFI International offers a unique and comprehensive combination of resources, geographical coverage, and capabilities.
Given their reputation, there’s no reason for you to think that the delivery firm will rank low on the customer service front. The firm’s official website caters to most of your needs.
In this guide, we’ll take a look at the company’s customer care services.
Contacting Canpar Express
If you’re looking to partner up with Canpar Express, you may want to learn more about the company before you get started.
If you’re already a customer, you may want to provide feedback about the quality of service, file a claim, order supplies, and more.
For whatever reason you want to contact Canpar Express, you can mail your query to the Canpar Express head office or call the customer service team.
201 Westcreek Blvd.
From Monday to Friday, 8 am to 9 pm EST
If you want technical assistance, don’t use the above-stated phone number. Instead, use the following contact number:
There’s also a ‘Live Chat’ feature on the website that connects you with a customer service agent then and there.
Shipping with Canpar Express
Packaging and labeling are essential when it comes to product delivery. If you’re not sure how to pack your parcel, follow the ‘How to Pack’ guidelines by Canpar Express.
When it comes to sorting, Canpar Express relies on state-of-the-art technology that features incredible automation to ensure flawless sorting without any risk of damage.
However, scanning of parcels is a crucial step for the proper functioning of the system. Therefore, you must label each parcel with barcodes correctly. To study the exact labeling details, take a look at these labeling detail guidelines.
Besides, it’s important to note that Canpar Express doesn’t allow shipping of certain items. This might be for the safety of the item itself, to comply with the law, or for any other reason.
Also, air transportation has some its own terms and conditions, so not every shipment is acceptable for air transportation. To find out what Canpar Express doesn’t allow and what type of items are deemed unacceptable for shipping, visit the ‘What Not to Ship’ page on the company website.
To find out whether your shipment is accepted or not, contact the company via the details mentioned above or check with your Canpar Express driver.
Moving on, Canpar Express makes it extremely easy to ship a product. On its website, you can make use of many tools to prepare and plan your shipment. These include:
Tracking Your Package
You can track your package with Canpar Express in various ways. If you have your destination postal code or shipper number, you can track your parcel by either the reference number or the barcode.
If you’re an ongoing customer who needs to manage and track the shipping process on a regular basis, we recommend registering for MyCanpar.
MyCanpar is a private portal that provides you access to enhanced services and features, allowing you to manage your shipping process more efficiently. Here is a list of items it offers:
- Custom rate Calculator: allows you to calculate shipping costs using your specific rates
- Enhanced Tracking: Enables you to track shipments using the reference number, manifest number, or tracking number.
- Electronic Pick-Up Tag: Allows for electronic processing or returns while also ensuring short transit times
- Web Shipping: This allows for online processing of your shipments and the creation of package shipping labels.
- Electronic Invoice: You can choose the invoice format that matches your business needs.
As per the March 13, 2020, COVID-19 update, Canpar Express expressed its commitment to ensuring the safety of its customers and employees. As per the issued precautionary measures, the company is only accepting checks and not cash.
In addition, it clearly stated that customers wouldn’t be required to handle/sign electronic scanners. At the time of delivery, the delivery person will verbally ask and note the name of the receiver as proof of delivery.
Canpar Express serves its customers in the best possible manner. So, don’t hesitate to reach out to its team if you are struggling with shipment problems.