Cineplex customer care and support service

Cineplex Entertainment was founded in 1999 by Garth Drabinsky as Cineplex Galaxy Income Fund and Galaxy Entertainment Inc. Headquartered in Toronto, Ontario, Canada, the company is currently under the control of CEO Ellis Jacob. Cineplex Inc. is one of the largest entertainment conglomerates in Canada. Operations include numerous businesses such as movie theaters, alternative programming, gaming, food services and online home entertainment. Cineplex also belongs to a joint venture in partnership with SCENE, the largest entertainment loyalty program in Canada.

The company operates 162 theaters, encompassing a total of 1,640 screens spread coast to coast, throughout all 10 Canadian provinces. As of yet, Cineplex hasn’t ventured out into the two territories. The majority of operations are located in densely populated areas such as southern Ontario, Edmonton and Vancouver.

Contact Cineplex Customer Care

cineplex-canadaCineplex Inc. takes customer service very seriously. They are in the entertainment industry, so keeping customers happy is their main concern. You can contact them in several ways: by phone, email or online chat. There is also an extensive FAQ section where you might be able to find the answer to any question you may have.

You can call the Guest Service Team on their toll-free number, 1 800 333 0061 weekdays from 9:00 am to 11:00 pm EST and weekends and holidays from 11:00 am to 11:00 pm EST. For online support, visit the company Feedback Zone, where you will find a convenient contact form for less urgent inquires and live chat.

The FAQ section includes information on tickets, online ticket purchases, pricing, payment methods and refund policies. You will also find other useful links to products such as the Cineplex Store, the SCENE loyalty program, food and drink, special events and promotions. You can watch one of the video tutorials for complete details about everything the company has to offer. Use this handy search tool to find a Cineplex location anywhere in Canada.

The company headquarters is located at 1303 Yonge Street, Toronto, Ontario M4T 2Y9. Keep up to date with all of the latest entertainment news and trends on Facebook, Twitter or Instagram.

Customers' rating

88%

5/5 (1)
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4 Reviews
  1. Nancy 1 month ago

    I am here to complain my situation with cineplex.I went to cineplex marine gateway,Vancouver vip theatre for two people on may 20th 2018 for 4.15 pm show to watch deadpool2.we both are seating on E7 and E8. it was my first experience to see the movie at vip theatre.but unfortunately I had worst experience .the seats are not clean with pop corns all over
    On two seats and dirty floor with popcorn.i was totally disappointed and frustrating

  2. Rina Rozenberg 3 months ago

    To whom it may concern,

    I just wanted to let you know how disappointed I am with the lack of customer service in the Vaughan cineplex location (in Ontario). I have called them on March 13th to request information regarding birthday parties for my daughter. They took my name and number and said they will call me back within 15-20 minutes. They never called me back. I tried calling back several times but they would not pick up the phone. I left a message and filled the form online to request dates available. (It mentions online that they would get back writhin 24-48 hours, well that didn’t happen.) I have been calling for the past 5 days at different times of the day with no success. No one picks up the phone or responds to messages. I gave up! Very disappointed!

    Note: I contacted the Richmond hill location as well. This location called me right away and also responded to my online inquiry within 24 hours. Unfortunately, their earliest date available was at the end of April.

  3. Mike Kirsh 1 year ago

    Why is it so hard to talk to a person? The on line app is not working and the design is worse. My customer experience, needless to say, is pathetic and fed up. You should have contact information for Jacob Ellis and others so that the people who matter can get direct feedback. I’ve now wasted an hour trying to buy tickets. I am not happy.

    • Mike Kirsh 1 year ago

      Please get the app to work on the IPad.

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