How to Cancel Cineplex Tickets?

Questions & AnswersCategory: CineplexHow to Cancel Cineplex Tickets?
Yir asked 5 months ago
Hi everyone. I purchased three Cineplex tickets. I was planning to go watch a movie with my family. However, my son got sick so we had to change our plans last minute. Does anyone know hot to cancel a movie reservation at Cineplex? Thanks!

4 Answers

Best Answer

Francesca Staff answered 5 months ago

Have you bought tickets to a movie at Cineplex but cannot show up for it for whatever reason? If so, keep reading this guide to learn about how to cancel your Cineplex tickets.

Cineplex is a platform that is all-inclusive and gives you access to a wide range of cinemas, theatres and entertainment venues.

They offer different types of experiences to movie-goers at their venues. Regardless of whichever experience and movie you choose, you can buy tickets either through their website, mobile application or by visiting the cinema itself.

Suppose you cannot watch the movie you intended to watch initially but have already bought tickets for it. Luckily, Cineplex can let you return the ticket, get a refund, or simply exchange it for another ticket.

However, this is under particular conditions. Hence, here is everything you must know about cancelling your Cineplex tickets and the different ways to do so.

Cancelling Cineplex Tickets Online

If you have purchased your Cineplex tickets online, you can quickly get a refund, return, or exchange online as well. You will need to visit either their website or mobile application to do this. Both platforms contain a “Contact Us” tab. This is where you can chat with a representative from Cineplex to ask any queries or for any kind of assistance. This contacts us tab will be located right at the bottom of the web page on their official website.

You will need to use the chat feature to get in touch with a Cineplex representative. Simply type in your problem and why you wish to cancel your tickets. The representative will likely understand and tell you how you would like to proceed. For example, they might ask you whether you require a return, cancellation, or exchange.

Moreover, the representative will also ask you for your booking ID. This ID is typically located at the top right-hand corner of the PDF document you were sent with your confirmation email by them. Cineplex sends you a confirmation email alongside a document containing the booking details when you book tickets.

In order for the cancellation to move ahead and be possible, you will need to provide the representatives with your booking ID. Once they confirm all of these details with you, they will issue a refund.

Cancelling Cineplex Tickets Physically

Whether you have bought your tickets online or from the cinema itself, you can cancel your ticket online. However, if you wish to cancel it in person, you can easily do so by visiting the cinema.

The process for cancelling will be simple and similar to the online one. You will need to find a representative and share with them the reason for your cancellation. After this, you will have to show them the ticket, PDF document, or confirmation email. Once they have all of these details, they will refund you.

Important Note

It should be noted that in either case, you should ask for cancellation before the movie begins. This is how you can secure the best chance of getting your tickets cancelled. In some cases, they might even let you cancel your ticket half an hour after the movie begins.

However, once the movie ends, you will probably not be able to request a cancellation at Cineplex.

Pardeep Kaur answered 2 months ago
I want to cancel my tickets that I bought for smile movie because of some reason.

Please cancel it as soon as possible 

Elizabeth Gakuru answered 2 months ago
I want to cancel my ticket 

Andrea McEwen-fuciarelli answered 1 month ago
Can I cancel tickets I just purchased id rather go tomorrow. 

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