Established in 1999, Questrade is a Toronto-based broker company that offers Canadians an alternative to investing and trading with the big banks. It provides trading in stocks, foreign exchange, bonds, ETFs, CFDs, and mutual funds.
The company also offers its customers GICs, international equities, access to IPOs, and precious metal purchases. Questrade has a clear vision and aims to provide Canadian citizens means to become more monetarily independent.
Questrade has brought about significant innovation in the investment industry of Canada. You can start working with the company by registering on their website. In case you already have a registered account or are working with another Canadian broker or financial institution, you can transfer your account to Questrade. However, it can’t hold regular trading accounts for the US residents, even if you are a Canadian national.
With around 50 thousand new accounts being opened and $9 billion assets being managed annually, Questrade has won the award of Canada’s best managed company 8 times. With so many registered accounts, it’s no surprise that the company places its utmost focus on delivering exceptional support services to its customers across Canada. You can connect with Questrade through a wide range of customer care services or by visiting Questrade’s official website.
So, without further delay, let’s have a look at what Questrade’s customer support has to offer to its customers.
Questrade’s Customer Support Services
The company has an impeccable customer support service and you can reach out to them through the following ways:
Since Questrade is an online brokerage firm, you can find everything you need on its website. If you’re an existing customer of the firm, you can login to your account by visiting its main webpage. The login option can easily be spotted on the top-right corner of the page.
If you’re looking to become a new customer of Questrade, you can register on their page. Once you click register, you’ll be redirected to another webpage. There are different account options from which you can select the appropriate one.
If you’re having any issues with choosing the correct account type, you can reach out to a customer service representative via call or the chat option, which is provided at the bottom of the page.
Questrade’s Contact Options
If you scroll down to the bottom of the main webpage, you will see a variety of options through which you can contact or connect with a Questrade representative.
To connect with a Questrade specialist, you can also click the ‘resources’ option located at the top of the webpage. Once you click on that, you will see the ‘get in-touch’ option. By clicking on the get in-touch option, you’ll be redirected to another page that has all the options you need to connect with a Questrade agent.
There’s a chat option present at the bottom right of the webpage at all times. You can easily chat with a representative 24/7. If you’re looking to discuss something in detail, you can scroll to the bottom of the main webpage, where you’ll find another chat option. Once you click on it, a chat box will open up.
Different options will appear in the chat box. You can choose the most appropriate one for your situation and start chatting with a Questrade specialist!
Questrade phone number
Questrade also offers a calling option for its valued customers. You can connect with a Questrade specialist by scrolling to the bottom of the main webpage and clicking on the toll-free number provided in the ‘contact us’ option list.
The toll-free number for Questrade within Canada is 1-888-783-7866.
You can select the option from the scroll down list in order to be directed to a relevant chat agent that specializes in the particular field.
You can also email Questrade by clicking on the email option, found at the bottom of the main webpage. You’ll be directed to another page where you can fill out a form and mention your queries. After sending an email, you can expect to hear back from them soon.
Even though Questrade is an online firm, it still remains traditional at heart. It allows its valued customer to drop-by their office if they have any queries or concerns.
The get in-touch option will lead you to a page where you can find all the Questrade contact options, including their official location and mailing address.
The company’s address is
5700 Yonge Street,
Questrade’s office is open from Monday to Friday 9:00 am to 5:00 pm ET.
If you scroll further down on their support page, you will find that Questrade has made an effort to list down all the holidays in a year when they will not be operating. While their office remains closed on all these holidays, there are few days when their customer service representatives can be reached via phone, email and chat services.
Clicking on the ‘help and how-to’ option under the resources option at the top of the main webpage will redirect you to the FAQs page. A search bar can be immediately spotted on the webpage. After entering your query or concern, you can click on the search option and you’ll immediately receive a relevant answer to your concern.
Questrade Social Media Handles
Questrade is active on different social media platforms that are open for customer interaction and communication. You can find Questrade on Facebook, Twitter, LinkedIn and even YouTube.
The YouTube page features different advertisements and videos related to the company. To remain updated with their videos, you can subscribe to their YouTube channel.
They also have a LinkedIn account where you can connect with them.
If you’re looking to connect with and receive regular updates from Questrade, you can like their Facebook page.