Questrade customer care and support service

Established in 1999, Questrade is a Toronto-based broker company that offers Canadians an alternative to investing and trading with the big banks. It provides trading in stocks, foreign exchange, bonds, ETFs, CFDs, and mutual funds.

The company also offers its customers GICs, international equities, access to IPOs, and precious metal purchases. Questrade has a clear vision and aims to provide Canadian citizens means to become more monetarily independent.

Questrade has brought about significant innovation in the investment industry of Canada. You can start working with the company by registering on their website. In case you already have a registered account or are working with another Canadian broker or financial institution, you can transfer your account to Questrade.

However, it can’t hold regular trading accounts for the US residents, even if you are a Canadian national.

With around 50 thousand new accounts being opened and $9 billion assets being managed annually, Questrade has won the award of Canada’s best managed company 8 times. With so many registered accounts, it’s no surprise that the company places its utmost focus on delivering exceptional support services to its customers across Canada. You can connect with Questrade through a wide range of customer care services or by visiting Questrade’s official website.

So, without further delay, let’s have a look at what Questrade’s customer support has to offer to its customers.

Questrade’s Customer Support Services

The company has an impeccable customer support service and you can reach out to them through the following ways:

Questrade Account

Since Questrade is an online brokerage firm, you can find everything you need on its website. If you’re an existing customer of the firm, you can login to your account by visiting its main webpage. The login option can easily be spotted on the top-right corner of the page.

If you’re looking to become a new customer of Questrade, you can register on their page. Once you click register, you’ll be redirected to another webpage. There are different account options from which you can select the appropriate one.

If you’re having any issues with choosing the correct account type, you can reach out to a customer service representative via call or the chat option, which is provided at the bottom of the page.

Questrade’s Contact Options

If you scroll down to the bottom of the main webpage, you will see a variety of options through which you can contact or connect with a Questrade representative.

To connect with a Questrade specialist, you can also click the ‘resources’ option located at the top of the webpage. Once you click on that, you will see the ‘get in-touch’ option. By clicking on the get in-touch option, you’ll be redirected to another page that has all the options you need to connect with a Questrade agent.

Questrade chat

There’s a chat option present at the bottom right of the webpage at all times. You can easily chat with a representative 24/7. If you’re looking to discuss something in detail, you can scroll to the bottom of the main webpage, where you’ll find another chat option. Once you click on it, a chat box will open up.

Different options will appear in the chat box. You can choose the most appropriate one for your situation and start chatting with a Questrade specialist!

Questrade phone number

Questrade also offers a calling option for its valued customers. You can connect with a Questrade specialist by scrolling to the bottom of the main webpage and clicking on the toll-free number provided in the ‘contact us’ option list.

The toll-free number for Questrade within Canada is:

You can select the option from the scroll down list in order to be directed to a relevant chat agent that specializes in the particular field.

E-mail support

You can also email Questrade by clicking on the email option, found at the bottom of the main webpage. You’ll be directed to another page where you can fill out a form and mention your queries. After sending an email, you can expect to hear back from them soon.

Questrade’s Location

Even though Questrade is an online firm, it still remains traditional at heart. It allows its valued customer to drop-by their office if they have any queries or concerns.

The get in-touch option will lead you to a page where you can find all the Questrade contact options, including their official location and mailing address.

The company’s address is

5700 Yonge Street,
Unit G1,
Toronto, Ontario,

Questrade’s office is open from Monday to Friday 9:00 am to 5:00 pm ET.

Questrade’s Holidays

If you scroll further down on their support page, you will find that Questrade has made an effort to list down all the holidays in a year when they will not be operating. While their office remains closed on all these holidays, there are few days when their customer service representatives can be reached via phone, email and chat services.

Questrade FAQs

Clicking on the ‘help and how-to’ option under the resources option at the top of the main webpage will redirect you to the FAQs page. A search bar can be immediately spotted on the webpage. After entering your query or concern, you can click on the search option and you’ll immediately receive a relevant answer to your concern.

Questrade Social Media Handles

Questrade is active on different social media platforms that are open for customer interaction and communication. You can find Questrade on Facebook, Twitter, LinkedIn and even YouTube.

The YouTube page features different advertisements and videos related to the company. To remain updated with their videos, you can subscribe to their YouTube channel.

They also have a LinkedIn account where you can connect with them.

If you’re looking to connect with and receive regular updates from Questrade, you can like their Facebook page.

Customer care reviews
Average Rating
 2.7/5 (7)
 2.4/5 (7)
 2.1/5 (7)
 2.6/5 (7)

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7 reviews

  1. Let me tell you what happened and you tell me how many star should I give. My first deposit was typical. Second deposit took over 2 months. I finally tracked down an agent to help. Even then it took many more rounds to get the money. Knowing my account deposit is problematic, I looked for the same agent for another deposit. I spoke with a bot. I made sure I submitted a work order. Nobody got back to me. I talked to an agent. She was only interested in helping me to do a deposit. I wanted to know why nobody contacted me. She assured me the first agent would contact me. More time went by, I spoke with the third agent. She even set up a time for the first agent to CALL ME. I set aside time for this phone call. NOTHING. The 4th agent, again, down played my complaint, only wanted to help me to deposit money. We are going through uncharted territory. The US market has never seen so much debt, so much QE, sky high inflation and almost zero interest rate. A huge bubble can burst any time. US market/dollar may never recover this time. TIPS etf pays inflation rate. I am watching inflation going up with me sitting on the outside. I want my money in Gold, gold producers, TIPS STIP, energy, energy transport, commodities, staple stocks, most importantly, cash to buy the dip. I can’t even get Questrade to give me a reply, much less deposit money for investment. Parking lot attendants should give better customer service. How many stars should I give them? -5?

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  2. Ive been trying to open an account for two weeks now. I cannot sign the individual Investment Agreement (It cycles me back to the summary screen or logs me out). Ive done 3 online chats – two phone conversations and 3 emails. None have resolved the issue. One said they reset something and that should be it – it wasnt. I am still waiting for a resolution – Im glad I didnt invest a lot here at this point

    2 people found it useful.
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  3. I was asked to update an information Form however, it is impossible to
    SAVE . I have sent many emails regarding the specific problem but never received a response other than to keep requesting that this Form needs to be updated! The agents refuse to acknowledge the problem .
    I also contacted an agent by phone and the only suggestion was to “use my cell” rather than a computer. The cell didn’t work either!

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  4. Its taken 29 Days and still have not been able to open an account. they say on line its fast and they make it easy. Dont believe it. I was on vacation in Mexico and had a lot of free time to trade so wanted to open an account. I was told i have to return back to Canada to open it, or fill out forms of overseas paperwork, than they could processes it. WoW!!

    So i went to some other places
    1st Place was 4.8 min and i had an account open and funded.
    2nd Place 6 hrs. later had an account open and funded.
    Do you think QT has a problem ?
    QT: not so smart. Stay away from these people please. IQ edge good , but customer service sucks. Their programed to think only in their box. they make you believe you have no other options but their way. I’m telling you they dont know what’s law, or have flexibility. My lawyer said are these people dum or what!!! LOL

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  5. Zeros if I could.

    This organization is a scam and should be closed down through government enforcement for personal fraud by a corporation.

    They will hold your money and ghost you when you wish/need to withdraw funds.

    When they ask for paperwork, it’s a delay tactic. The longer they hold your funds or investments,the more they make on related trades (options, cash balances, long-lending, etc).

    They are private for a reason.
    Don’t ever trust them with your money.

    Many months of problems and headaches, no telling when it will end.

    Probably going legal to get my money out 🙁

    1 person found it useful.
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  6. Waited four days for a response by e-mail.
    The rep dismissed my concern, and said to just wait and it would fix itself in a couple days.
    Three weeks later, same problem.

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  7. the Worst Customer Service on Planet Earth!! It is Absolutely Impossible to talk to Customer Service!!! the chances of talking to Customer Service would be same as winning $1000,000 in Lotto

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