Nespresso customer care and support service

For most people, a coffee machine… correction — a Nespresso machine is the only thing that wakes them up in the morning. Nothing can beat that first sip of delicious tasting coffee, which energizes them and gets them ready for work.

So, where does Nespresso come from? An operating unit of Nestlé, this brand name is a word that combines Nestlé and Espresso. Unlike other coffee machines, Nespresso is a premium work of art that offers you coffee and espresso from coffee capsules that also come in different flavours.

About Nespresso

Nespresso has captured the hearts of people, who like a quick cup of espresso. The story behind this addictive brand began with a small and simple idea: to help coffee lovers create the most perfect and aromatic cup of espresso. The first Nespresso machine was invented in 1976 but was not received well by the public. The new concept was once again tested in 1986, and that is when Nespresso revolutionized and redefined the way people enjoy their coffee.

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Nespresso’s tagline is “Experience a Cup Above”, which stands true to the steaming coffee it delivers. Coffee creates a relationship with its drinker, which is why Nespresso’s strategy involves creating quality coffee, innovation and a strong relation with its customers. The best thing about Nespresso is that it caters to businesses as well as consumers.

The one thing that sets Nespresso apart from other coffee machines is the aluminum capsules that are filled with the rich, gooey goodness of premium coffee grounds. The machine uses these capsules to create a cup of coffee in a matter of minutes. Nespresso takes its coffee very seriously and you can read all about their Journey to Perfection on the brand’s official website.

Nespresso’s Customer Support Services

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Nespresso’s official webpage offers a customer support services platform that can be easily navigated. Nespresso machines can be a little difficult to operate, which is why most of the customer care section is dedicated to helping consumers learn the mechanics of the machine. Since the company is dedicated to providing quality coffee, they don’t want to leave any carbon footprints behind. You will also find a section dedicated to “Recycling”, which gives customers ideas on how they can recycle the coffee capsules.

Find a Nespresso – Store Locator

nespresso customer care

At the bottom of the webpage, you will see the “Find Us” tab under the customer care section. By clicking on it, you will be directed to a page that allows you to find a Nespresso store according to your needs. You can separate locations for buying capsules, a machine and the site to recycle the capsules.

Simply enter your address, postal code and city, and you will be provided with a location.

Call Support

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The “Contact Us” tab is also under the customer care section. Here, you will find three options to get in touch with a customer service representative at Nespresso. Phone lines are open:

  • Monday to Friday: 8 A.M. – 10 P.M. ET
  • Saturday to Sunday: 8 A.M. – 8 P.M. ET

Nespresso’s toll number is 1-855-325-5781

E-mail Service

nespresso email support

If you any concerns or queries, you can contact Nespresso by clicking on the “Email Us” tab. You will be directed to another page that has a huge form for you to fill. Fill out your personal information in the form, choose your capsule type and then send your query with pictures. You will receive a reply in 24 or 48 hours.

Live Chat

The “Live Chat” option can also be found under the customer care section. In order to chat with an agent, you will have to make an account with Nespresso, after which you will have access to the live chat window. The chatting hours are as follows:

  • Monday to Friday: 9 A.M. – 5 P.M. ET

Social Media

nespresso on social media

Nespresso can be found on 4 social media platformsFacebook, Instagram, Twitter and YouTube. These are all official accounts of Nespresso and can also be used to ask questions and purchase a product. The platforms are pretty popular and have a huge following: Facebook has 7,102,456 likes, Twitter has 4,595 followers, Instagram has 35.6k followers and YouTube has 433K subscribers. Nespresso is quick to reply on its social media platforms. 

Help and FAQs

nespresso faq

The FAQs section answers all the questions a visitor, customer and consumer could possibly have. The topics under this section include:

  • Website and App Support
  • Orders, Payments and Returns
  • Recycling and Sustainability
  • Coffees
  • Machines
  • Accessories
  • Promotions and Partnerships

You can even type a particular question or keyword in the search bar to find the answer you are looking for.


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The coffee capsules offered by Nespresso are made by aluminum, which is a highly recyclable material. There is a whole page dedicated to how you can recycle the capsules and the coffee grounds. Once a bag is returned to an official recycling store, the company delivers it to the recycling facility where aluminum and coffee are separated. The coffee is used as compost and aluminum is given a new life in the shape of some other container.

Nespresso Professional

Nespresso professional support

As a business, you can contact Nespresso by filling out a form. On the top right hand corner, you will find Nespresso Professional that offers businesses the option to purchase commercial Nespresso machines. The page you are directed to is a website itself and offers the same service but for businesses.

Stay In Touch with Nespresso

From simple coffee to Cappuccino, Flat White, Caffè Latte and Latte Macchiato, Nespresso offers you everything. The brand is constantly coming up with different flavours for a limited period of time so that people can enjoy the taste of exotic coffee grounds. You can even choose a cup of coffee according to your favourite recipe. Discover the delights of Nespresso by visiting their website and then purchase your very first machine.

If you have any concerns about your Nespresso machine, reach out to its customer care support through the above-mentioned ways.

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