You say “Coffee”, I say please… and that’s how every morning goes for a person who loves caffeine. Getting up for work is so much easier every day when you know your coffee machine is waiting to pour you a hot cup of espresso, mocha or latte.
Today, there are several coffee makers in the market that are cutting back on your morning cafe routine. One such is Keurig by Keurig Dr Pepper. This coffee machine is special as it uses small K-cup pods for brewing you a hot cup of coffee… your favourite morning juice.
So, it’s understandable that you are a little angry when your coffee machine breaks down and you don’t know what to do. Below is a short guide on the customer care services that Keurig offers. But before we get to that, let’s get to know a little more about your beloved coffee machine.
About Keurig
Keurig has a simple tagline: Brew. Enjoy. Because making coffee should not be difficult and we whole heartedly agree!
In 1992, Keurig was introduced to the public in Burlington, Massachusetts. At this point, the company was offering several beverages, which included cold and hot coffees, teas, lemonades, dairy-based beverages, cocoas, fruit drinks and cider. It was in 1998 that Keurig introduced its first K-cup pod for the coffee machine. In just a couple of varieties, Keurig was offering K-cup pods of 40 different coffee brands with more than 400 varieties. Some of the key brands are Green Mountain Coffee Roasters®, Dr Pepper®, Snapple®, Bai®, Canada Dry®, The Original Donut Shop® and Mott’s®. Keurig also offers accessories such as water filters, descaling solutions, reusable coffee filters and even a storage drawer for arranging K-cup pods.
Let’s move onto the customer support services that Keurig offers:
Keurig online support services
Problems with coffee machines are quite common. A light blinking non-stop or weird noises coming from the machine can mean different things. To make sure that customers can resolve a problem quickly and on their own, Keurig provides a “Coffee Makers Support” platform that allows people to know more about their standard coffee maker, the Rivo® System and office coffee makers. You can learn a lot about a machine in the general coffee maker section. For questions regarding a specific machine, you can check out the FAQs.
To know about its other support services, you can go to Account Support and browse your way through the following areas:
- Coffee Maker Support
- POD Support
- Recyclable
- How-to-Videos
- Keurig Perks® Support
- Order Support
Any questions regarding their recycling policy can be found under the recyclable section.
Keurig for Business
Keurig offers a separate platform for its business buyers. You will find the same customer support services here too.
Find a Keurig
Finding a Keurig store is pretty easy because the company has listed the locations of all its local and national retail stores. It also lists where you can find its products in grocery stores. To name a few popular stores, you can find Keurig in Bed, Bath and Beyond, AViVA, Sears, Walmart, Longos and Metro.
Call support
Keurig offers a pretty extensive email form for customers to fill out if they have any query. This makes it easy for customers to tell a representative about the problems they are facing. Instead of getting an automated answer, they get a detailed reply to the problem they are facing and its solution.
In order to chat with a representative, you can call at 1-800-361-5628.
For other queries, you can call at 1-866-901-2739.
E-mail service
There are specific questions regarding a coffee machine and K-cup pods that have already been provided. All a customer has to do is pick one and then explain that problem in detail. All queries are answered in 2 business days.
Social media support
Keurig is spread over four social media platforms, which include Facebook, Twitter, YouTube and Instagram. The brand has a pretty huge following — Facebook has 2,829,794 likes, Twitter has 8K followers, Instagram has 9.5K followers and YouTube has 1.92K followers.
Customers can watch videos and read about upcoming products here. The platforms are also open to queries and customers are encouraged to reach out to them about anything and everything.
Help and FAQs
The FAQs can be found under the “Coffee Makers Support”. There are three tabs in this section: Coffee Maker, The Rivo® System and Office Coffee Makers. If a customer is facing a problem regarding a specific coffee maker, they can easily find a solution under the FAQs section.
Pack support
Apart from providing information about the different coffee machines, Keurig also provides a separate platform to answer a customer’s questions about K-cup pods. There are three tabs in this section: K-Cup®Packs, K-CarafeTMPacks and RivoTMPacks
Stay in touch with Keurig
One of the best things about Keurig’s customer support services is that instead of providing general information about a coffee maker and the K-cup pods, the website offers specific information about each machine model and the different brands of the K-cup pods. This makes it easier for people to resolve a problem rather quickly.
Keurig is quite passionate about its coffee. If your coffee machine breaks down, your first instinct is to call the company and complain about the problem you are facing. We recommend having a look at the manual and then knowing more about their customer care services so that you can get your query answered by the right person. So, keep in touch with Keurig to know what this brand has in store for you.
