Sears customer care and support service

Sears, Roebuck, and Co., popularly referred to as Sears, is an American chain of departmental stores.

It was founded in 1892 by Alvah Curtis Roebuck and Richard Warren Sears and re-incorporated in 1906 by Julius Rosenwald and Richard Sears.

Sears was previously based at the Sears Tower in Chicago, however, its present headquarters in Hoffman Estates in Illinois.

What Does Sears Sell?

Sears is essentially a marketplace that offers a range of products such as the following:

  • Appliances including refrigerators, cooking appliances, heating and cooling appliances, and laundry appliances.
  • Tools including power tools, mechanic and auto tools, hand tools, tool boxes, garage, and home improvement tools.
  • Mattresses and accessories including beds, headboards, and mattress pads.
  • Clothing items and shoes
  • Baby items including clothes, baby gear, baby food, etc.
  • Jewelry and watches
  • Fitness and sports items
  • Auto parts including interior and exterior accessories, batteries, and tires.

Sears Customer Support Services

Sears allows its customers to connect with it in multiple ways. For instance, customers can simply go to Sears’s Customer Service page and connect with the customer services team.

Listed below are some other ways in which customers can get in touch with Sears’s customer support services team.

Find A Store

Sears’s website has a store locator feature that allows customers to find the store that’s closest to their location. On this page, customers can find a store within a specified radius of their ZIP code or city.

Customers can even filter the results based on the following categories:

  • Sears Stores
  • Sears Auto Centers
  • Sears Parts and Repair Center
  • Sears Application Outlet Stores
  • Hardware Stores
  • Hometown Dealers
  • Sears PartsDirect

Last but not least, customers can even search for a store by the state they live in.

Sears Live Chat

Sears has a Live Chat option available on their website. This option is located right at the top of Sears’s website.

All customers have to do is fill out the Name, Email Address, and other details to start chatting with a member of Sears’s customer services team.

Sears Phone Number

Another option to get in touch with Sears’s customer support services is through a phone call. Their phone number is:

  • 1 (800) 349-4358

Sears Email and Text Message Service

Sears allows its customers to opt-in for text and emails so that they never miss out on a deal. If you want to receive text messages from Sears, all you need to do is text *SEARS* to *27226*.

When you sign up via text, you will receive recurring automated personalized and promotional marketing text messages such as Cart Reminders from Sears at the mobile number used to sign up.

If you need any help, simply reply HELP, or if you want to unsubscribe from the service, reply STOP.

However, if you want to receive emails for Sears, you can simply enter your email address here and sign yourself up for email newsletters.

Sears Social Media Presence

Another easy way to get in touch with Sears’s customer service is by sending a message on one of their social media accounts or commenting under the relevant posts. Their customer service representatives are quick in responding to the queries. You can also head over to their social media pages for updates related to sales, new products, etc.

Here’s a list of the official social media accounts of Sears.

You can follow these accounts on their respective social media channels to stay up to date about everything related to Sears’s including deals, discount codes, and coupons. Joining their social media community will allow you to engage with them regularly and be among the first to learn about something new happening at Sears.

Sears Mobile App

Sears has an app that is available on both Google Play and App Store. Customers can use this app to shop millions of products by price, features, colors, and rating.

Other than that, customers can use this app to find exactly what they’re looking for and check if it’s available at a store near them and keep track of everyday essentials and must-haves with personalized lists.

Sears Returns and Exchange Policy

Sears aims that all customers are satisfied with their purchase and hence, offers a comprehensive return and exchange policy.

Sears allows customers to return most products if they are in new condition, with the original packaging (including parts, manuals, and accessories) and the receipt. If the product has been used or if the return period is over, the manufacturer’s warranty may be applicable.

Sears generally issues refunds in the same form as the original method of payment. Additionally, refunds with a gift receipt will either be refunded or exchanged in the form of a gift card. Lastly, making a refund at Sears may require identification.

Sears has an entire page on Return Policy for its customers to get a complete idea of products that are eligible for return and how to return them.

Sears Careers

Sears also has a complete section for Careers. If a person wants to join the Sears team, they can simply browse their list of available jobs. Potential employees can even filter out the available positions by location and keyword.

Alternatively, prospective candidates can even visit Sears LinkedIn page and learn more about the company, its culture, people, and available jobs.

Last Few Words

Sears has an excellent customer service team that aims to boost customer satisfaction. Moreover, their website interface is also quite easy and simple to use. All in all, Sears stays on top of its customer support game to ensure that its customers receive the best quality service with no compromise on convenience.

Now that you know how to get in touch with their customer service representatives using different mediums, you can start sending out your suggestions and queries today!

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