Costco customer care and support service

Costco is one of the largest retail companies in the world. The company grossed US$129 billion in 2017, mostly from retail sales and about 15% of it in Canada, which means that good customer service is paramount.

James Sinegal and Jeffrey H. Brotman opened the first Costco warehouse in Seattle, Washington, on September 15, 1983. The worldwide headquarters is now located in Issaquah, Washington, USA. With a total of 705 warehouses, Costco stores have spanned the entire globe, including 90 warehouses in Canada, spread throughout every province and territory. Having in mind the size of this company and its customer base, taking care of every shopper’s needs can be a rather complex and daunting task. Luckily, Costco knows how to ensure that their customers are satisfied with the help that they can get.

There are many different ways to reach out to Costco and find answers to your questions. The company has also made sure that you can find a majority of information on your own and easily, so that you can reduce the time and energy spent finding the answers you need.

Here are the ways to get in touch with Costco’s customer care:

Phone Call

Costco-canadaThe most widely used way of contacting Costco’s customer care is by giving them a call. To ensure that the waiting time is as short as possible, Costco offers multiple phone numbers for different customer categories and needs.

Here are the numbers that you can call:

  • Online Orders: 1-800-955-2292
    • Monday to Friday, 5am – 8pm PT
    • Saturday to Sunday, 5am – 7pm PT
  • Membership and Warehouse: 1-800-774-2678
    • Monday to Friday, 6am – 6pm PT
    • Saturday to Sunday, 8am – 5pm PT
  • Costco Business Center Orders: 1-800-788-9968
    • Monday to Friday, 8am – 5pm PT
  • Costco Concierge Services Technical Support: 1-866-861-0450
    • Monday to Sunday, 5am – 10pm PT
  • Costco Home Improvement Installed Products: 1-844-765-0251
    • Monday to Friday, 5am – 7pm PT
    • Saturday to Sunday, 7am – 5pm PT
  • Pharmacy: 1-800-607-6861
    • Monday to Friday, 5am – 7pm PT
    • Saturday, 9:30am – 2pm PT
  • Costco Photo Center: 1-855-620-7579
    • Monday to Sunday, 6am – 8pm PT
  • Costco Travel: 1-877-849-2730
    • Monday to Friday, 5am – 9pm PT
    • Saturday to Sunday, 6am – 5:30pm PT

Live Chat

Another easy way to contact Costco’s customer service is chatting with their representatives online. You can do this by joining their live chat.

Once you do this, you’ll be asked to answer a couple of questions to let the representatives know what to expect. Here’s the information that you’ll have to provide:

  • Chat category
  • Chat subject
  • First name
  • Last name
  • E-mail address
  • Membership number (optional)
  • Your message

In your message, you should offer a detailed description of the problem you’re facing or the question that you have in 240 characters or less. Once you do this, you can click on the ‘Start Chat’ button and a Costco representative will join the chat when available.

Live chat is available at these hours:

  • Monday – Friday:  5am – 10pm PT
  • Saturday – Sunday:  6am – 6pm PT

E-Mail support

From Costco’s website, you can submit your question via e-mail. Go to the following page to submit any questions you might have. When you open it, you’ll see a form similar to the one for Live Chat but with a different set of questions.

The information that you’ll have to submit includes:

  • First name
  • Last name
  • E-mail address
  • E-mail category
  • E-mail subject
  • Order number (optional)
  • Membership number (optional)
  • Your Message

There’s no character limit here, so you can be as specific as you can. You can expect an accurate response in a timely manner.

Costco Canada

Customer Service Web Page

If you need a convenient way of getting the help you need, visiting Costco’s customer service web page can be a good idea.

Once you get there, you’ll see many different options that you can use to get the answers you need. At the top, you’ll see the search bar, which you can use to type in your question for the most relevant search results.

You’ll also see the following categories that you can explore:

  • Credit card
  • Membership
  • Orders
  • Product information
  • General information
  • Returns, refunds, and replacements
  • Profile
  • Shipping
  • Contact

Choose the category that you want and you’ll get the most frequently asked questions and answers. When you scroll down, you can find the most popular articles, which might contain the answers you need.

Business Centre Member Service

If you’re a Costco member, you can find a variety of relevant information on their Member Service web page.

You can also talk to a representative by calling 1-866-455-1846. Here is some of the most important information that you can find on the member service page:

  • Order hours
  • Changes and cancellations
  • Payment
  • Pricing
  • Sales tax
  • Returns
  • Delivery requirements
  • Delivery hours and lead time
  • Holidays

You can get detailed information about these topics. This can be a good way to find the answers you’re looking for without having to invest a lot of time and energy.

Mail address

Costco Wholesale corporate offices are located at:

415 West Hunt Club Road,
Ottawa, ON K2E 1C5

Contacting Costo on Social Media

With the inventory constantly changing, you will want to keep in touch. Friend Costco on Facebook or follow them on Twitter to stay on top of what’s new and what’s hot. There is always some sale or special offer, so make sure you don’t miss out on the next big deal.

Providing Feedback

Customer feedback is very important to Costco. This is of course a way for the company to gauge its performance and how it can better serve customer needs. Costco encourages consumers to leave feedback, so there’s an easy way to do this.

On the main page, you’ll see the feedback button on the right side. When you click on it, you’ll be able to leave a feedback.

You can also do this on your phone. The only thing you need is the Costco mobile app. Once you download it, you’ll get many different options, among which you’ll find the feedback button. You can find it by tapping on the ‘More’ button, after which the feedback button will show up at the bottom of the menu.

The Final Word

The fact that there are so many ways to reach out to Costco shows how much the company cares about customer satisfaction. If you encounter any issues, or have any questions that you need answered, you can use any of the solutions that you saw here.

Depending on your issue or question and the Costco division or business that you’re interested in, just choose the most appropriate option and you’ll get the help that you need in a timely manner.

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