Canada Post complaints and customer support service

Canada Post is a company fully devoted to providing electronic and physical solutions for Canadian customers (residential and commercial). What keeps this company at the top of their industrial field are their values, their leadership capabilities, and their code of conduct.

In a society that evolves constantly, Canada Post understands the importance of trying to constantly innovate towards better solutions. From customer service, to transporting materials and company integrity, they are focused on updating every element composing their offer. As an establishment responsible for the transportation of vital assets, the culture of Canada Post reflects the highest of industry standards. To be among the best, it is important that customers, employees, partners, suppliers, and shareholders all undeniably trust the organization.

canada-postIf you experience any questions, inquires, concerns or problems, please feel free to contact the customer support at any of the phone numbers provided below.


Phone numbers: 1-866-607-6301 (outside of Canada: 416-979-3033)

Hours of operation (Monday to Friday, 7a.m. – 11p.m. ET; Saturday and Sunday 9a.m. – 9p.m. ET)

Commercial inquiries

Phone numbers: 1-866-607-6301. (Outside of Canada: 416-979-3033)

Hours of operation (Monday – Friday 7a.m. to 9p.m. ET)

Technical Support Desk

Phone number: 1-866-511-0546

Hours of operation (7 days a week 6a.m. to 12a.m. EDT)

Postal code information ($1.25 per call (maximum of 3 postal codes)

Phone Number 1-900-565-2633

Hours of operation: (Monday – Friday 7a.m. to 9p.m.) (Saturday 10a.m. to 6p.m. ET)

Telecommunications devices for the deaf

Phone number 1-800-267-2797

Hours of operation: (Monday – Friday 9a.m. to 7p.m. ET)

If you want to search for additional information on your own time via internet, these links will guide you to key essentials.

If, for any reason, you prefer to send in a formal letter to the customer service, please consider a waiting time of 2-4 weeks.

Canada Post Customer Service
PO Box 90011
2701 Riverside Drive
Ottawa ON K1V 1J8

Canada Post can also be found on the social media platforms below:

Canada Post customer care reviews

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1 Review
  1. Dave 2 years ago

    according to tracking my parcel is in Edmonton not southern Ontario after starting in Mississauga. It’s now overdue by 5 days. I can’t use the service ticket because BestBuy does not supply an address/postal code or contact person. BestBuy says I have to wait 10 days before it can be declared undeliverable. Unacceptable……..


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