Canada Post complaints and customer support service

Canada Post is the national and premier postal service which caters and fulfills the needs and requirements for postage, parcels, letters, and packages for the people of Canada.

Previously, it was known as Royal Mail Canada but its origins go even further back. Canada Post boasts a proud lineage of service and quality of more than 250 years. It is one of the oldest postal services in the world. It ceased to exist as a government entity and was converted into a public corporation in 1981 to ensure its efficiency, independence, and profitability.

Currently, Canada Post boasts a proud service of facilitating more than 16 million addresses, all catered to by 25,000 couriers, a fleet of 13,000 vehicles, and more than 6,200 post offices across the country. Compared to other national courier services in other countries, Canada Post takes special pride in the fact of its extensive coverage network down to the nooks and crannies of Canada.

It is not for no reason that they are the best and most favored of the courier services in Canada. Canada Post strongly believes in strong customer support systems and its Canada Post customer support is one of the best and most systematic across all courier services.

Through its centuries of operations, the entity now known as Canada Post realizes the immense value and importance of servicing and fulfilling the concerns and problems of its customers no matter when they might arise. This is why Canada Post customer support is one of the best in the business.

Customer Support

Canada Post offers a number of customer support options on its website. From the traditional postage service to email and direct interaction through social media handles, there are multiple ways to reach Canada Post customer services. We will guide you through the many options that Canada Post customer support offers so you can choose the best outlet and get your query solved in no time.

Tracking

Apart from the main operations, having a fast, updated, and consistent tracking service is arguably the bread and butter for a delivery and courier service today. Canada Post realizes that modern customers want to stay updated about the status of their parcels and deliveries at all times.

This is why when you go to their website, you will immediately see a tracking option which can show you the status of your packages and deliveries. There are other options available on the counter too like getting rates, finding the nearest post office near you or finding out your postal code. These are some of the more common queries that people have and Canada Post customer support has it all located in one handy dandy spot.

Call Centre

Most other courier services have at most one or two general helpline numbers to cater audiences which admittedly do respectable jobs. Canada Post steps beyond that and has specialized numbers available for a variety of concerns and issues.

General Inquiries

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET

Contact number: 1-866-607-6301

Outside of Canada: 416-979-3033

Canada Post Online Shopping

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET

Contact number: 1-877-632-6347

Technical Support Desk

Available 24/7 round the clock

Contact number: 1-877-376-1212

Telecommunication Devices for the Deaf

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET

Contact number: 1-800-267-2797

Solutions for Small Businesses

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET

Contact number: 1-877-262-5762

And these are not even all the numbers! As you can see, Canada Post customer support offers one of the best and most specific helplines available for their customers.

Online Chat

Sometimes, thoughts and queries are best and most coherently expressed through real-time writing where communication is two-way. Canada Post realizes the need for this. Therefore, Canada Post customer support offers an online chat facility. This can be accessed through this link.

The chat is available

Monday to Friday, 7 am to 11 pm ET
Saturday and Sunday, 9 am to 9 pm ET

By choosing to communicate through this option, you can inquire about whatever queries or concern you might have with a Canada Post customer support agent in real-time.

Social Media

Canada Post customer support aims to facilitate its customers by providing with them easy means of communicating their concerns to the company representatives. This is why they employ social media platforms.

Canada Post maintains its active social media presence on these channels:

Both channels allow for live feedback and interaction Monday to Friday, 8 a.m. – 6 p.m. ET. Through these platforms, you can also interact with the broader Canada Post community of users and customers.

Mail

The word ‘Post’ is right there in the name of Canada Post! No wonder they highly value feedback and queries received through handwritten letters and posts.

You can address all your letters and mail to this address.

Canada Post – Customer Service
PO Box 90022
2701 Riverside Drive
Ottawa ON
K1V 1J8

Canada Post customer support representatives will take special care to devote your letter the time it needs and get back to you in a timely manner. You can expect an appropriate response and solution to your problems.

FAQs

As you can see, there are multiple ways to contact a Canada Post representative. However, before you do that, you can also check out the FAQs section on their website. This is because you are likely to find the answers to your questions there. The FAQs can be accessed here.

Now that you know all the ways to contact Canada Post, contact them whenever you want. Their customer services team will love to hear from you!

Canada Post customer care reviews

Average rating

82.5%

4.5/5 (2)
4.5/5 (2)
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1 Review
  1. Dave 3 years ago

    according to tracking my parcel is in Edmonton not southern Ontario after starting in Mississauga. It’s now overdue by 5 days. I can’t use the service ticket because BestBuy does not supply an address/postal code or contact person. BestBuy says I have to wait 10 days before it can be declared undeliverable. Unacceptable……..

2Shay, Business Number IT03389280367 - All contents are protected by Attribution-NonCommercial-ShareAlike 2.5 Canada (CC BY-NC-SA 2.5 CA).

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