Shomi customer care and support service

Shomi launched on November 4, 2014. It is a Canadian subscription video on demand service that is jointly owned by Rogers and Shaw, both of which are leading communications companies specializing in cell phone, internet and cable TV services. At the time of its launch, Shomi had a library of 11 000 hours of TV shows and about 1 200 movies.
The service was originally only available as an addition to cable services provided by Rogers or Shaw, but can now be subscribed to as a service on its own through its website or apps, making it available throughout Canada.

The main feature that sets Shomi apart from its competitors is its manually curated categories which allows subscribers to choose what they want to see from the categories available, as opposed to the algorithmic categorization competitors use, which records a subscribers viewing habits and then suggests programs or movies you might like.

Shomi customer care Service

shomi-supportTo learn more about the Shomi service and what it has to offer or to troubleshoot any problems, visit the FAQ section of their website. For any questions about billing, your cable box, canceling your subscription or the Shaw Wishlist, contact your cable TV provider. Call toll-free:

  • Rogers 1-888-764-3771 (Rogers1)
  • Shaw 1-888-472-2222

You can call the Shomi help line, only in Canada, toll-free at 1-855-41shomi (1-855-417-4664). Lines are open 24 hours a day, 7 days a week, 365 days a year. Live chat is also available around the clock, every day of the year. For non-urgent inquires, send the company an email. They are always happy to hear from their current or future subscribers, even if you have a complaint about the service or programming options.

Shomi is an online service, therefore it doesn’t have any physical stores. You can visit the company website for prices (currently $8.99 CAD plus taxes per month), special deals and more information about the services it offers. Plus, find out how you can try Shomi free for thirty days to help you decide whether or not the service is right for you. Keep in mind, the service is only available in Canada.

Shomi headquarters is located at 350 Bloor Street East, Toronto, Ontario M4W 0A1. You can’t visit the office unless you have an appointment, but you can keep up to date with everything the company has to offer by adding Shomi to your Facebook list of friends, by following them on Twitter or by connecting with them on Google Plus. Find out about new shows or new movies or how to find your favorite golden oldies. If you love television and movies on demand, then Shomi is just what you’ve waiting for.

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