Scene is a loyalty program in Canada that offers a number of entertainment rewards. It is the first and only program of its type. It was established in 2007 under a partnership between Canada’s Cineplex Entertainment and Scotiabank.
Scene offers rewards such as free movie tickets, restaurant vouchers, and sporting goods. Members earn points through their bank transactions and entertainment activities. Once they have earned a certain number of points, they get rewards on them.
Over the years, the loyalty program has expanded its scope and it continues to grow bigger. The secret to their success is their efficient and interactive customer care services that keep the customers connected. If you are a Scene user or wish to be, here is what you need to know about their customer support system.
Scene has the best customer support services in Canada. They are reachable through a number of communication channels and offer various self-support tools. They ensure that they provide convenient tools and platforms for the users so that they feel free to reach out to them. Since loyalty is the key feature of the organization’s services, prompt access and responses are guaranteed.
The Scene website has a huge knowledge base where you can find answers to many of your questions and queries. You can either search for the theme of your query on their search bar or go through the list of most-asked questions. Here is what you can find when you visit their knowledge base:
There are a number of self-support tools available on the Scene website. These are:
Scene claims that the fastest way to contact them is by sending them a question through their website as they try to answer promptly. You can submit your question simply by writing your name, email, and the subject of the email. You can also attach a file or picture related to your query or problem.
Sending a message through their online portal is fast and easy. Users file hundreds of queries every day and Scene responses promptly to them. They have a highly active customer support team managing and running their online portal.
Another way to get in touch is through their helpline. Calling their helpline for assistance is a means of direct communication with their customer care representative. Every customer care representative in the call center is highly trained and skilled to listen to complaints and queries and effectively respond to them.
Scene offers three helpline numbers for assistance.
All Scene members can participate in a number of activities and contests that keep updating on their website. Scene makes all efforts to ensure customer engagement. There are a number of loyalty points and rewards offered through these contests.
The terms and conditions and update of events can be seen by visiting the Contests page.
They also have free movie tickets and member access for those who follow them on social media.
Scene has a conversation going on social media accounts all the time! Their social media is their community through which they interact and engage with users. They have a highly-trained and professional customer support team operating their social media, so if you have any queries and wish to reach them directly, contact them through social media.
Scene Canada has an active twitter account under the handle @SCENECard. Scene uses twitter to update its customers of all the happenings and offers. They tweet about all their ongoing news and upcoming events. You can reach out to them through twitter for any queries. Twitter followers also get special discounts and free coupons every now and then.
Much like its twitter account, Scene’s Facebook page is also highly updated and interactive for users. They update all their maintenance issues, photos of events, and upload posts that users can share and comment on. Scene representatives also reply to their users.
You can follow Scene on Instagram as well to follow updates and live stories. They also offer free tickets and coupons to their Instagram followers.
SCENE cares about its customers. If you want to give feedback or have any queries, you can always contact them through the above-mentioned ways.
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The absolute worse customer service experience ever! 3 hrs wait time only to be disconnected. E-mails (several) never responded to. Spoke with 2 different people at Scotia bank they can't help me. I have over 152,000 points that I can't access. This is fraud and Scotiabank should be embarrassed to put their name to this! I have been a customer of Scotiabank (credit card) for over 30 years and have never been this frustrated with them. I would give -*'s if I could
It's hard to give an accurate review when the phone centre wait time is three hours and the online chat makes you enter in all your information to only be told that there is no one to help you. This is the opposite of customer service. Can't think of a worst online experience.
The experts don't know or understand the question. Very poor service
Worst and fraudal reward system . They did fraud of 100 dollars and now nobody taking responsibility of it .
I just spent an hour with an expert from chat and I am really frustrated with the service I got all I asked was to send me a new replacement Scene card
If I could put zero stars I would. Wait time to speak to a real person today is estimated at 1 hour 50 minutes. I am one of many customers whose point balance has not been updated. I have 72,000 points on my Visa card that I am unable to access. Now for the first time in two years I want to book travel. I use points to upgrade my seat because I find it difficult to sit in economy seating because I have a lower back problem. I have been into my bank in person and they are unable to help me. I have phoned Scene on numerous occasions and the wait time has never been less than 1 hour 15 minutes. I would like to describe my frustration but words fail me.
I would have to agree they have the worst service ever. I keep asking for my physical card and they never send it its been a year. I have over 10 free movies to redeem.
Like this company needs to get sued Sonner than later.
The worst customer service imaginable. It's 2022, and the chat feature has an auto-bot that tells you there is no one available at the moment to assist. It's 2022, and the call feature has a wait time of between 2-4 hours before anyone responds. They have a call back feature, but if you want people to use it, you have to show that you are reliable, otherwise who wants to go that route knowing no one will call back. And their email feature, no one responds to the ticket in over a month. What exactly is the purpose of the Rewards program, if you don't have the ability to connect with your customers. This is getting to be as bad as Rogers/Bell customer service, which was a joke.
What customer support? My account has been "suspended" and I have been on the phone for over 3 hours the other day and over one hour today.
Absolutely disgraceful, ignore the stars as there shouldn’t be any. Have tried more times than I can count and have been held hostage on the phone for 3-4 hours at a time. Today, 4 hours and then disconnected. I’m on hold again as I write this and it’s been another 2 hours so far. Emails have not worked either - just a thank you for contacting Scene and that they are experiencing higher than anticipated volumes. Not cool. My Travel credits with WestJet are about to expire - THANKS so much for the great customer service — how about staffing up to handle the volume!!!