KOHO customer care and support service

KOHO is a FinTech company headquartered in Toronto, Ontario. It was founded in 2014 in Vancouver, British Columbia, by Daniel Eberhard. It provides Canadians an easy way to manage their money. KOHO helps Canadians reach their financial goals by equipping them with spending and savings accounts, prepaid credit cards, and a great application.

KOHO is pretty simple to use. All customers have to do is load their funds into a free KOHO account via direct deposit or electronic transfer. Then, using their KOHO prepaid credit card, they can make purchases and earn cashback! The KOHO app allows them to monitor their spending trends anytime from anywhere to help them save better.

KOHO’s customer service team has a lot to offer. One of their missions is to create financial products that are open, intuitive, and designed to help their customers live better. You will find the answers to almost all your queries by accessing KOHO’s official website. Continue reading to learn more about the company’s customer support services.

KOHO understands that time is precious. Hence, the company provides exceptional customer support services all week long across various platforms. In this section, we will discuss ways to get in touch with KOHO’s customer support representatives.

You can easily access all support service tabs from the “Support” listing located at the bottom of KOHO’s homepage.

Contact KOHO Support

As listed on KOHO’s Contact Page, there are several ways to contact the company:

  • If you use KOHO’s app, you can chat in-app with customer support representatives 7 days a week, anytime from anywhere.
  • You can also opt for the traditional route and contact KOHO via email by writing to their support team at:
  • If you are interested in partnering up with KOHO, you can write to them at:
  • Financial information is sensitive. If you suspect fraudulent activity on your KOHO account, you can contact KOHO’s support team at:

Unfortunately, KOHO’s website does not provide an option to get in touch with their support team via call. They do not have a phone number listed on their website.

However, their Facebook page lists +1 855-564-6999 as their official company number. We believe the fastest way to speak to a KOHO support team representative is most likely through the in-app chat option or via email, but you can contact the company via its phone number if you need an urgent response.

KOHO’s FAQ Page

Like most companies, KOHO has a comprehensive FAQ section on its website listed under “Support” services. You can also access this section from the Contact Page and the “Learn” tab located at the top of the homepage.

This section contains answers to questions that customers usually ask and is divided into different categories for easier browsing. You can find answers to FAQs regarding:

  • Your status
  • Getting started with KOHO
  • General information
  • Adding funds and moving money
  • Financial coaching
  • Joint accounts
  • Travel
  • Features
  • Your profile
  • Your cards
  • Specific transactions
  • Security

Each of the sections mentioned in the list above comprises well-formulated articles that extensive detail about KOHO’s products and services.

KOHO’s Accessibility Support Services

When it comes to supporting a diverse community, KOHO has redefined the game. On every webpage of their website, you will find an icon on the bottom right side of the page that allows you to access Accessibility Adjustments.

Not only can you adjust color, orientation, and content, but you can also tailor an accessibility profile for yourself by using options like:

  • Seizure Safe Profile
  • Vision Impaired Profile
  • Cognitive Disability Profile
  • ADHD Friendly Profile
  • Blind User Support
  • Keyboard Navigation

Using the Accessibility shortcut, you can also choose between 14 different interface languages to make your web experience better.

Create Your KOHO Account

Signing up with KOHO is hassle-free. You can get your free account in as little as 5 minutes by clicking on “Open Account” at the top right side of the homepage.

To begin, all you need to do is enter your email and password on the Sign Up Page on their website or app. KOHO will ask you for a few details, and then you’ll be good to go! Once you sign up, you can access your account from KOHO’s anywhere at any time.

KOHO’s Blog

You will find the Blog section under the “Learn” tab on the top of KOHO’s homepage. It’s a space that helps customers manage their money more efficiently by providing relevant information and details. You can search articles by titles, authors, and tags, or you can view the latest featured pieces at any time.

Stay Connected to KOHO via Social Media

Lastly, you can also connect with KOHO via social media. The company has a social media presence on Instagram, Facebook, Twitter, YouTube, LinkedIn, Pinterest, and Spotify. The company’s marketing and support service team posts on these platforms so customers can stay up to date and ask questions that make their KOHO experience more efficient.

The Bottom Line

With its exceptional customer support services, KOHO has defied all odds and gained a good reputation in the Canadian FinTech market. KOHO is currently at the top of the table when it comes to satisfying customers.

The company understands the importance of customer experience so, whenever you reach out to its customer support team, be assured that they will serve you well!

Customer care reviews
Average Rating
44.7%
 2.4/5 (15)
 2.2/5 (15)
 2.1/5 (15)
 2.2/5 (15)

Review the KOHO customer service

Share your experience with KOHO customer support. Your email address will not be published. Required fields are marked *

15 reviews

  1. A total scam stay away, I am out over 1000 dollars and there is absolutely no customer service.I am now in contact with the police to try and recover my funds.Total scam operation.

     3/5
     3/5
     3/5
     3/5
    Helpful We appreciate your evaluation.
  2. They are the WORST EVER.

    No Support whatsoever after 3 years of Paid Premium with KoHo.

    Thea is the WORST support ever, she will send you 2-3 times THE SAME message copy pasted with only minor variations.. an 2 message reply in 24 Hours?? UNNACcEPTABLE. Theire phone support? INEXISTANat.

    I am with my lawyer right now regarding suing the company for good. and Will clearly sue Thea in civil rights court. I incite all to do the same.

    KoHo IS NO LONGER IN MY HEART!

    all those who had koho be ause I had shared with you, please BURN YOUR CARD!!!!

     3/5
     3/5
     3/5
     3/5
    Helpful We appreciate your evaluation.
  3. Hi, i have had my ex change all the settings on my account, who would i contact to get it fixed up? I no longer know my password, my email address set up to the account i cannot get into, password was changed to that as well, also no longer have access to the phone number set up to the account, my ex took my phone as well. Where do i start to get my account back into my hands?

     3/5
     3/5
     3/5
     3/5
    Helpful We appreciate your evaluation.
  4. DO NOT USE KOHO
    they are really badly organized, if you have an issue with your card they don’t help, I’ve been trying to contact them for three days yet they sill ignore me

    I’ve been on their stupid chat help thing, the wait time is like 4 hours

    This is absolutely ridiculous and will be reported to the BBS.

     3/5
     3/5
     3/5
     3/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  5. Koho wont release a refund to me for $1154 from my dentistry. Its been 3 weeks now and they keep giving me the run around asking for proof of purchase, which i had sumbitted. 2 reps have then said they will refund it back to my dentistry so i can deal with the refund from them directly. Im a single mom of 4 kids and been depending on that money ! I never had any issues until NOW as ive been a loyal customer for 3 years until this month. Forget trying to get in contact with proper support. Its impossible as the chat is mainly ran by bots. I will be taking this into legal matters

     3/5
     1/5
     1/5
     3/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  6. Everything is virtual. As soon you top-up your card, a fraudulent transaction is made and your done ! Forget it if you need assistance. Only robot and 3 overbooked internal is not enough to give a glimpse of service.

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  7. I have tried to reach the KOHO customer service line for 7 days now and every time I call they hang up on me! I will be switching my bank!

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  8. Very disappointing service, I love the features, but trying to connect with someone is almost impossible, I’m trying to activate my new premium card and can’t even do that, I have no physical card to use and the e-transfering is downright slow, 2-3 hours just to send cash.. geez get with the program already

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  9. let tell you if u send a request to agent by chat then forget about it . They will you next day or if they even do same say it will so quick and they will leave right away . i mean common you should wait us to reply and we get to get some good service but no way they send a message and again u reply and wait for one more day .

    And to call very hard to get agent on the phone there services bad zero rating .

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  10. Very bad services.

     3/5
     3/5
     3/5
     3/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  11. Do not use this company. They have held my checks ..despite having no reason. I can not get in touch with anyone. I have filed a case with the BBB . And will proceed legally. I’m a single mother with stage four cancer. And have been without money for days. Do not . I repeat ..do not use this service for direct deposit.

     3/5
     3/5
     3/5
     3/5
    2 people found it useful.
    Helpful We appreciate your evaluation.
  12. Absolutely unacceptable customer service! I’ve been trying to reach KOHO’s customer service since last night. I’ve been trying to order groceries, but for some reason, KOHO keeps declining the purchase. However, I have more than enough money on the KOHO card to cover the purchase! I called and was on hold for 12 minutes, then a message comes on telling me no one is available and to leave a message ugh!!

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  13. Everything was going great until I was unable to access my account and had no idea why. After almost 12 hours I emailed the team, was told that it was an app issue and that the issue had been resolved. I still couldn’t access my account.

    Then I was told that my account had been flagged for a security issue, of which I was not made privy to. I only had a few transactions through the account at that point, and nothing that would be considered abnormal. Then I was asked to provide pics of my government issued ID, one of me holding it. I was angry at this point and let the team know as my funds were being held hostage in the interim. I responded poorly, my account was closed on me. Almost a full four days later with no access to my own money and I’m supposed to get an e-transfer for what’s in the account, with details at my request. It’s been crickets on their end for approaching 36 hours, and still nothing. It’s completely unacceptable for any financial institution to hold a customer’s funds for this long and furthermore I still don’t know why.

    I’d suggest going with a bank that allows you to contact someone over the phone. This is not an option here, so they can delay responses to important matters for as long as they want.

     4/5
     3/5
     2/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  14. It is a process to get in touch with anyone at koho. The phone line is useless and in app chat can take hours or even days to get a response. My account was closed December 2021 but a GST payment was accepted January 5th 2022. So koho only said my account was closed. To try and get those funds returned to me has been a fucking gong show. 5 days and counting waiting for a etransfer

     5/5
     5/5
     5/5
     5/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  15. don’t know about professionalism or expertise as I have never gotten to speak with a human yet. There is absolutely no way of calling them. This is stupid, sometimes you need to speak with someone right away. But not here.

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
Write a review
Services