How to Cancel KOHO?

Questions & AnswersCategory: KOHOHow to Cancel KOHO?
Elly asked 2 years ago
I got hooked on Koho after seeing an ad on YouTube a few months ago. I was really into it, but I’ve changed my mind.
I wanna cancel everything and close my account, can you help me??

1 Answers
Francesca Staff answered 2 years ago
KOHO is a daily account and app that shows you where your money is going in real-time. To keep an eye on your money, you may use the app. KOHO offers a membership that is completely free-of-charge

You will be signed up in less than five minutes after downloading the app from Google Play or the App Store. Your first e-Transfer can be sent from any Canadian bank account. You can use your KOHO account for anything from free e-Transfers, direct deposit, paying your bills, setting savings goals, and more!

Your KOHO membership also includes a prepaid Visa card, and you can use it anywhere in the world where Visa is accepted. You can join KOHO using your mobile device’s KOHO app (iOS or Android). Within 10 days, you will receive your KOHO card.

Cancelling Your KOHO Account

To cancel your KOHO account, you need to contact KOHO’s customer support through the app and inform them that you wish to terminate your account. Once they receive your message, a customer support agent will take care of the process.

Here is a step-by-step process to cancel your subscription with KOHO:

Visit the “Personal” section on your KOHO app
Click “Chat with Support”
Pick “Send Message” to send your message to the customer support team.

Does KOHO Charge Any Cancellation Fee?

There is no charge to terminate a KOHO account. However, every six months, accounts that have been open for more than thirteen months but have been inactive for six months are charged $1.
Making a purchase or contributing money to the account at least once every six months will waive the inactivity charge. There is no charge for non-sufficient funds (NSF).
You do not have to pay anything to sign up for or cancel a KOHO account. You may even e-transfer your funds back to your bank account if you change your decision about using the card.

When Can I Expect to Receive a Credit or Refund in My Account?

Refunds normally arrive in the account within two to three business days after the merchant confirms they have granted one, but they can take up to seven business days on rare occasions.

It is important to remember that weekends or public holidays are not included in business days! In contrast to debit cards, where refunds are often quick, your KOHO credit card is subject to the normal processing period for credit cards.

You cannot check any of your pending refunds or accelerate this process with KOHO, but you will get your money from the merchant as soon as they get it.
Though it may seem like a difficult task to cancel your KOHO account, following the steps mentioned above will undoubtedly help you get the job done.

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