GoodLife Fitness customer care and support service

Goodlife Fitness is the largest health club company operating in Canada. It currently has over 300 locations and serves over a million customers.

This company was founded in London, Ontario in 1979, and has since expanded to every single province in the country. The company is notable for being the first fitness club to open in PEI.

Goodlife’s Fitness initially stood out from other fitness clubs in Canada because it charged members on a monthly basis instead of on an annual basis.

This practice made it incredibly popular, leading to its rapid expansion into other parts of the country.

Goodlife Fitness Services

Goodlife Fitness’s outlets offer various types of exercise equipment for members to use. They have spaces dedicated to different exercise activities such as cardio, strength training, mind & body training, and cycling. They also offer fitness classes for each of these activities

Users can also sign up for the club’s various training programs. This includes:

  • Personal Training
  • Team & Performance Training
  • PEAK Training United
  • Regymen
  • Women’s Training

Goodlife Fitness Locations

Goodlife Fitness has over 300 locations spread across Canada. You can find the Goodlife Fitness location nearest to you at their website.

How to Become a Goodlife Fitness Member

Customers that wish to sign up for membership with Goodlife Fitness can do this in-person or online..

Signing up at the Gym

Signing up for membership at the gym is one of the easiest ways to get started. The steps are as follows:

  • Visit your nearest or preferred Goodlife Fitness branch.
  • Speak to the staff and ask about membership options.
  • Fill out the membership form.
  • Receive your access card and barcode.
  • Start using Goodlife Fitness services.

Signing up Online

Customers can also sign up for Goodlife Fitness membership online using the following steps:

  • Visit the Goodlife Fitness membership page.
  • Select a membership plan.
  • Complete the checkout process.
  • Receive your access card and barcode.
  • Star using Goodlife Fitness services.

Contacting Goodlife Fitness

Existing customers or prospective customers that wish to get in touch with Goodlife Fitness can do so in many different ways.

Contacting Goodlife Fitness over the Phone

You can contact Goodlife Fitness over the phone at the number:

  • +1(800) 387-2524.

These phone services are offered Monday to Friday from 9 a.m to 5 p.m (ET)

Contacting Goodlife Fitness via Email

You can contact Goodlife Fitness’s Member Experience Department via email at [email protected]

Contacting Goodlife Fitness Through Their Website

You can also reach out to Goodlife Fitness via their website. Members can contact staff by signing into their membership account.

Non-members can send a private message on their Contact Us page if they have questions or feedback regarding the following:

  • Corporate Membership
  • Memberships
  • New Clubs
  • Group Fitness
  • Team Training
  • Team Fitness
  • Event/Sponsorship Request
  • Become a National Partner of the Goodlife Rewards Program
  • National Cross Marketing Promotions
  • Goodlife Rewards Customer Service
  • Advertise with Goodlife
  • Media Request
  • Careers
  • Dispute Resolution
  • Former Extreme Clubs
  • In-Club Food & Beverage
  • Real Estate
  • Other Questions or Feedback

Goodlife Fitness Social Media Accounts

Goodlife Fitness also maintains an online presence on different social media sites. This includes:

Facebook

Goodlife Fitness posts updates such as workout tips and promotions on their Facebook page. Customers can reach out to the brand by sending them a private message on Facebook.

Instagram

Goodlife Fitness posts photo updates on their Instagram page. Followers can comment on the brand’s posts publicly, or send private messages.

LinkedIn

Goodlife Fitness maintains a LinkedIn page where they post company updates. Many of the company’s employees are featured on this LinkedIn page. However, customers should reach out to the brand using other channels.

Frequently Asked Questions

Customers and prospective customers who wish to learn more about Goodlife Fitness’s services should consult their Frequency Asked Questions (FAQs) page. This page includes information regarding:

  • Club access
  • Policies, Rules and Etiquette
  • Novel Coronavirus (COVID-19)

Goodlife Fitness Blog

Goodlife Fitness also maintains a blog on their website. This blog contains posts about a variety of different topics ranging from workout plan instructions to special food recipes. Readers can also leave comments on each blog to offer their own tips or feedback.

Customer care reviews
Average Rating
49.5%
 2.5/5 (11)
 2.5/5 (11)
 2.5/5 (11)
 2.4/5 (11)

Review the GoodLife Fitness customer service

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17 reviews

  1. Tried to activate mine in my wife’s account because they’re opening clubs up and found out that good life actually activated both of our accounts in the middle of the pandemic. Without us knowing. At no point did I try to book a class or try to visit a club while they were open for a couple of weeks for 10 people at a time… Which is a joke… And now both our memberships have expired because they were unfrozen by good life and not by us. Of course getting through to customer service or membership experience is impossible because no one’s answering phones and it literally just cuts you off after some stupid little message… No options no recourse no nothing… So good life has turned into one of those typical gyms that will just steal your money without you knowing… What an absolute joke

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  2. Extremely difficult to get through on those customer service phone number. Long wait times and they do not call back the same day if you select call back. The customer service I finally spoke to the second day I called and waited for 30 minutes was not able to deal with my issue and had to pass it on to someone else. I waited again for them and only received an email back two days later. Poor customer service.

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  3. HI,
    Same as Irena below, the feedback electronic form does not work! No good! It does not allow you to click and send (dead button??).
    Was going to to point out that the ONLINE BOOKING SYSTEM does not work!! Just hangs with a blank screen and has a circular arrow twirling around doing nothing else. Also no good as it it doesn’t allow you to book a session!!
    Please fix these ‘website issues’!
    thx!

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  4. I’ve been trying to leave a comment/question in the electronic form on the website. No luck, it simply doesn’t work no matter what I do – print in the field to leave a comment or copy-paste the text. The Submit button is still inactive. Very frustrating as I have no possibility to call them during my working day but still need an answer be emailed.

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  5. I had a very bad experience the last time i went to the gym. I booked appointment which was cancelled by Good-life without me knowing. I just found out they went into my bank account without authorization, my account is supposed to be frozen. While i love the gym it is very disappointing regarding what happened. I am now waiting for the company to return my money in my bank account. I await the results.

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  6. I am disappointed with Goodlife. Unfortunately, due to the ongoing pandemic and my gyms approach to the “Membership Freeze” program I have been forced to allow my membership to lapse. I work for an emergency medical service that provides transportation and care to some of Canada’s sickest patients. In good conscience, I am not comfortable with attending my gym at this time.

    On June 22nd I received an email from Goodlife stating, “If you aren’t ready to return to your Club just yet… we are offering a temporary Membership freeze to any Member who requests it…”

    Upon reading this I called my club and requested a freeze. I was told that I could freeze my membership, but it was not worth it because the membership was going to expire on July 16th. I asked, shouldn’t freezing the membership just push back the expiration date until the freeze is removed? The employee did not seem to understand what I was asking.
    Then I asked if I could renew my membership and immediately freeze it. The employee told me that a freeze could not be applied to a recently renewed membership. Lastly, I asked if I could let my membership lapse and re-register when it is responsible to attend the club again. The employee told me I could do this, but I would have to pay the registration fee ($100 I believe) as if I were a new member.

    I was a long time Goodlife membership holder (my Dragon Boat team and I almost exclusively work out at Goodlife). I am also unable to attend the gym as I work at an organization that is supporting the fight against Covid-19. I am incredibly disappointed that Goodlife will not allow me to freeze my membership, or will charge me the registration fee if I choose to renew my membership later. I would have liked to continue to support Goodlife, but given this lack of assistance I have chosen to enroll at a different gym when I am able to do so.

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  7. this Company has the worst customer service I’ve ever experienced. I was actually screamed at by the GM of the Ottawa GoodLife Fitness for a mistake they made which resulted in the “motivator” who signed me up, getting fired for the impropriety. They made a huge error in processing my membership. The mistakes to me are costly, time consuming, and yet, getting resolution has not been forthcoming. It took me 3.5 hours just to speak with a representative, who put the onus on me to be able to stop the mistake, yet offered no resolution to fix it. This, of course, was the follow up to the previous 3 days of getting the run around and none of my calls returned by “management”. I would not recommend doing business with GoodLife Fitness nor any subsidiaries, or offspring, such as Fit for Life. What you think you might be saving in any promotions they will offer to you, yet not honour, you will lose in aggravation, time, money, expense, and stress in trying to resolve. This company which was originally founded on a premise of great customer service has seriously declined and offers nothing resembling good customer service, let alone respect for their customers, or even accountability. I would rate GoodLife Fitness a big -0-…goose egg..there are too many facilities competitive or even better, with actually trained, professional staff to offer similar. So, save your money, time, and aggravation on this low-rate, no count corporation!!!

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  8. Good morning,

    I have been gong to the North York gym for over 10 years and the reason being to destress myself. However, it has been very stressful situations having to ask the staff to reset the CNN news channel in the weekend ( Saturday and Sunday) as the staff do not know how to do it . I have advised and complained many times to the management to make sure that the front desk staff know how to fixed the reset and not wait till Monday staff to do it. I know how to do it but the staff would not allow me.

    The last time it happen staff Kim at North York told me she did not know how to reset the CNN channel. I advised her to learn so that she know how to fix it when it happen again. Yesterday on July 14 at about 9 in the morning, again the CNN channel was showing BBC news instead and I ask her 3 times to reset it. She told me she did???? But when I left at 10:30 it was still not done.Then came Joseph another staff and again I ask him if he could , he could not. I volunteer to show him, he said I cannot enter the room to show him?

    The gym should train all front does to resolve customer situation and not have repeated problems all the times. All staff weather weekdays or weekend should have same training.

    Appreciate the North York management look into proper training of weekend staff to be able to reset the news channel. All the management need to do is ask the morning staff Mimi, to show them. It takes less than 5 minutes to reset. Its just a click of the remote !

    Poh.

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  9. I am a member since 2005 and am very happy with Good Life. Right now I am commenting about your Front Desk Representative at Markville branch #085, Victoria Luciano who is very dedicated and a proud employee of Good Life, she always warmly welcome with a pleasant smile and nice words. I have always seen he busy doing something and never wasting time. She always guide clients to the right person or to right spot. My best recommendations are for her. We are so lucky that she is serving my branch. Markville branch is one of the best branch with great team led by a very experienced General Manager.

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  10. Hello,
    I was happy with GoodLife Fitness so far, never had any issues. Few weeks ago I booked the personal training sessions and they were going well.
    Yesterday in the morning when I woke up wasn’t feeling good, had very bad cold and flu so I called GoodLife ASAP in the morning about my health and canceled my appointment for the afternoon at 1pm .
    Now they sent me an email saying because it’s not a 24 hrs notice they will charge me for the canceled session. Which I feel is unfair and like to know why ? I’m upset and sad that they are not considerate.
    I need an explanation and want my canceled session re scheduled.
    Regards
    Urooj

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  11. I have been dealing with the inadequate and essentially non-existent customer service of Goodlife fitness. I have been over charged about $600 and have been trying to get a reembarsment for about two months now. Goodlifes customer service is an endless loop of people who claim they are helping you and making your case a priority, but fail to actually provide a solution. This is a great deal of money, and I have been nothing but polite to the people that owe me. The services I received at Goodlife were nowhere near worth the troubles I am going through now. I have no choice but to make my concerns public, and have already submitted reports to local newspapers in hopes that I can get the customer service I deserve, as well as my reembarsment and potentially compensation for my inconvenience.

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  12. The customer service is non existing. I can ever get through. They make mistakes on my new contract and I haven’t been able to connect to ed office. The staff at the Good life are not experienced to help and there is no manager at the location. They over charged me and want me to sign a contract that is incorrect. Every time I go they stop me and harass me. I pay my bill on time every month and they stop me from going in. I can get through to head office as phone lines are just voice mails I tried email but it limits how much I can type.
    This is horrific and NEVER happened when I was in Newmarket and Aurora.

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  13. I received a letter in the mail today statimg that my girlfriend was late on a payment and that she was gonna be billed the by weekly charge and a 25 dollar fee for not having payment ontime.. thats understandable
    BUT.. she bought me this membership from back at 2016 christmas and was told that they would contact me for a picture and info about the gym and maybe a tour and personal accessment.. its been 7 mths and i have not been contacted by mail or a phone call and when i seen this bill sent to my office i called ur office 1800 # and then waited for 4 hrs for a phone call back given the option for call back next in line??

    I asked this girl over the phone to as why no one ever contacted me or to help out some how as i have not known that the membership was ready for use… i said i think there should be something done about this and a re-embusrment.. i cancelled the “membership” until someone will get back to me in this regaurd…

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  14. This is simply unprofessional and not safe at all when it comes to tanning ! I passed by the Markville club on Saturday may 27th to do some tanning. when I left the club after 9 minutes of tanning I felt bit pain in my eyes! this pain is still chasing me since Saturday! Staff should be notified and give right instructions when a member enters the room to tan! Asking so many questions about putting the right sunglasses, sun screen and maximum tanning(unfortunately none of this happened!)
    For a person like me tanning for the 1st time and has no clue might have severe damages in future! Im simply worried and took a doctor’s appointment today just to make sure that everything is alright! I hope this is not serious and i will definitely get back to you with my results!

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  15. I signed up for bootcamp in jan, was supposed to start in february. it never started so i asked for a refund. its now april 24- 2017 been alomost 3 months. i had a check mailed to me without the unit number on it. i didnt get it. the check was canceled and i was supposed to get it deposited into my account instead. that was FOUR WEEKS ago. still no deposit.

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  16. Tried to cancel my membership in the deadline and got hung up on and told they could not take my call. Have been given phone numbers that nobody answers since and apparently no manager is ever in because they keep promising to give my info to one but nobody ever gets back to me

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  17. Customer service is terrible. They keep hanging up on me saying that they can’t take my call and I am to call next day. Terrible Customer service. Actually, no customer service at all. I have been hung up on 10 times and counting already.

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