FedEx is a one of the world’s most reliable shippers, covering more than 220 countries. It uses a transport network which integrates air and ground infrastructures. Regardless of size, personal or commercial purposes, FedEx is committed to providing the best transportation services within few days. The company continually strives towards innovative technologies and it is committed to connect the world in a more responsible and smarter way. That is why they have settled themselves targets to reduce their environmental impacts for the next years.
If you experience any problems, or if you would like to inquire about concerns and questions, you can reach customer support by calling any of the numbers listed below. Please note that all phone numbers are toll-free, excluding any charges your cell-phone provider may issue.
Customer Service Hotline (available 24 hours a day)
- Phone number: 1-800-463-3339
- TTY: 1-800-238-4461
- Phone number: 1-877-339-2774
Before calling these numbers, please have a look at the following FAQs sections. There you may find answers to specific questions and general concerns, or information about products.
- General FAQ
- Technical FAQ
- FedEx Ground Service
- Sending a Package
- Tracking a Package
- Questions or Feedback
- Send an e-mail to FedEx Online
- Store locator
For additional and more in-depth information regarding specific services, the follow links will provide you the assistance you may need.
- FedEx Service &Tools
- Intra-Canada Services
- International Services
- Freight Services
- Small Business
- Shipping Tools
- Canada Holiday Service Schedule
- International Holiday Service
In the case you want to leave further questions or give some feedbacks, you should fill the following form:
If instead you need to change your personal information, follow this link: Update address and contact information
Finally, if for any reason you prefer to send a formal letter to FedEx, please feel free to send any document to the mail address provided below. Please, notice that FedEx tries to respond to letters as quickly as possible, but that could take between 2-4 weeks from the time the case is processed.
Federal Express Canada Ltd.
5985 Explorer Drive
Mississauga, ON L4W 5K6