Crave is a top-tier Video on Demand (VoD) subscription and streaming service that is available to viewers and subscribers throughout Canada.
It is owned by the Canadian conglomerate Bell Media. With Crave, you can watch all your favorite TV shows and movies from your favorite American Television channels, such as HBO and Showtime.
You also have access to all original Bell Media theatrical films and television series.
With a massive reach across Canada, Crave TV is adeptly competing for viewership with streaming giants such as Netflix and Amazon.
In such a competitive market, Crave TV makes sure to offer a variety of dependable and swift customer support services to all of its subscribers and potential customers via its website.
So, without further ado, let’s look at what Crave’s customer support and care has to offer to its users.
Crave is quite adept and thorough when it comes to its customer support services. Here are various ways through which you can reach out to them and avail of their services.
Crave allows you to subscribe to its VoD services directly via its website.
It has a comprehensive subscription page that presents you with two options – you can sign up and subscribe directly through Crave TV or you can avail the best possible offer from your TV provider.
Furthermore, this helpful subscription page also has its own help and FAQs section that you can check out to find answers to all your subscription related queries and concerns.
For direct subscription via the sign-up option, you simply have to enter your e-mail address and opt for the subscription. You also have the option to receive regular updates from Crave via e-mail.
Once you have your subscription, you can watch Bell Media’s original shows as well as classic HBO series, and Showtime series, all free of cost for the first week of your subscription.
Additionally, you can choose add-ons for your service, which gives you access to all the latest seasons of your favorite HBO series, all the latest Hollywood movies, and STARZ originals programming.
To subscribe to Crave with your TV provider, simply select your province and your TV provider. You will then have the option to go to your provider’s website and get your Crave subscription.
The price of subscription via providers is subject to change since different providers have different subscription rates.
Crave Canada also has a thoroughly detailed Help and FAQs webpage on its website. It has various query categories that you can browse through – including technical help and troubleshooting, how to use Crave, managing my Crave account, gifting and promo code, television subscribers, etc.
Each of these categories has a long list of questions that you can click on to find comprehensive answers to your queries.
In case you have a specific query that you can’t find an answer to on its FAQs page, Crave TV has got your back! It has a detailed customer query form on its contact page.
You simply have to enter some mandatory information such as your name, topic of concern, your subscription provider, e-mail address, and specific questions about your device model and number.
You can also attach a screenshot of your device along with a message that details the exact issue that you are facing. It will hardly take a few minutes of your time, and once you submit this form, Crave’s customer service representatives will get back to you with a solution as swiftly as possible.
Crave is highly devoted to helping its subscribers out as quickly and proficiently as possible. This is why it also has a contact number and e-mail address to make it easier for its users to connect with the customer service staff.
So, if you have an urgent concern, query, or comment regarding its services and you would like to talk directly to its customer service representative, then you can contact Crave Canada on their number:
This number is operational from Monday to Sunday, from 8 am to midnight. You can also e-mail them directly at:
You can also choose to mail Crave directly on its address:
Bell Media Inc.,
299 Queen Street West,
Toronto, Ontario
M5V 2Z5,
Attention: Bell Media Communications.
Crave TV Canada has made ample use of different social media platforms to cater to a large community of its users.
You can reach out to Crave’s customer service on Facebook, Twitter, and Instagram. You can also become a part of the budding community of Crave users on these platforms. This will allow you to interact with and share your movie and series recommendations with different Canadian users.
Crave’s Facebook page stands out from the rest as it has a growing community of over 90,000 people! You can get all the latest updates on your favourite shows and movies on this interactive page. You can also head directly to Crave’s website by clicking on the link provided on its Facebook page in the “about” section.
Crave TV also presents you with the wonderful opportunity to purchase a gift card for your loved one.
What’s more is that you don’t even have to be a current subscriber of Crave services to buy a gift card. You simply need to have a Crave account to avail the gift cards.
You can also choose between three gift card options – priced at $25, $50, and $100, respectively. You can also read the fine print on the webpage that has information regarding the terms and conditions of your gift card purchase.
Furthermore, Crave has a helpful Ratings Information page that has details on how their rating system works. It also has information on parental control and its basic indicators that you can read up on.
Furthermore, Crave has a comprehensive Terms and Conditions page that has critical information about their service – including subscription fees, payments, renewals, cancellations, promotional offers, etc.
Is Crave TV down? Check our Down Radar page to see if Crave TV is having problems in this exact moment.
Crave is a popular VoD subscription and streaming service in Canada. It has dedicated and professional customer service representatives that offer exceptional support and guidance to its customers. You can always expect a swift and helpful reply from Crave, whether you are emailing them, calling them, or contacting them via their social media pages and accounts.
This website uses cookies to ensure you get the best experience on our website. For more detailed information please refer to our Cookie Policy.
View Comments
I have a hbo + movies account and it has been working week until lately. My account says that it’s pending a renewal which was to be done on the 17th of November. How do I fix this?
One star is way too high for the Crave TV customer experience. Online signup doesn't work. And the so-called support number is answered only by a voicemail that repeats 'we appreciate your patience' 50 (yes fifty) times before a bored voice comes on the line.
After this wait, the 'agent' is completely useless. 'No, i can't take your credit card number over the phone'. 'No i don't know why the site gives an error when you enter an valid credit card number.' "No you can't speak to my manager, he's busy.'
So you can't take a credit card over the phone and you can't explain why the site won't accept a card online. What can you do? "Well sir, if you subscribe and your want to cancel your subscription we can do that."
Wow..
We have been watching Ray Donovan on Crave. In Season 6, why are episodes 5,6,7,9 all missing from the listing?
Would like to see the whole year uninterrupted.
A pretty good site except for the above mentioned problem.
i had a crave account awhile ago and due to losing my job I had to cancel it. but now I'm try to get a account again but when I put my bank info in it says theirs a account with that card # already.
Tried to access Crave after paying for the subscription How do I get a refund? Tried to do online chat, but was asked to pay $5.00 to get an answer???????? Pleas advise how to get my money back for a service I cannot access!
I think it is outrageous the way Crave is now making everyone sign up with the movie segment of their service in order to stay with any new series and pay double the price. I for one will stay with Netflix.
Hello. I have tried and tried to watch crave that I have been paying for, and couldnt access one show and yet I was charged! I want my account removed please and reimbursment on my card for what I could not watch thank you.
The rep was patient and kind and took the time to explain the changes that took place in November related to what you can see with a subscription and what are now the "Extras" and the additional costs. She said there was email communication to current subscribers regarding this. Perhaps my fault, but I do not recall receiving that information. Was it clear in the subject line about a change in fees? I think not! I would have looked at it otherwise.
My issue is with Crave/ Bell - and whoever made the decision to have "a plus" feature (with more cost), which would mean double the monthly cost to me based on the information I got today.
You want to compete with Netflix, which I also have, you don't even come close. I have enjoyed specific offerings such as Game of Thrones, Person of Interest, Handmaid's Tale and the Big C, so it was worth to me in the past to pay for an additional service we got rid of Rogers long ago)- but quite frankly you are offering not much for double the price - just like Bell has done with landline service. I have been a loyal Bell customer ever since I had my own landline (I was 22 years old - I'm now going to be 69 years old this year - do the math - You can't compete! Will keep Netflix, but Bell services are now so suspect to me I will e looking for a replacement. Your whole "Let's Talk" philanthropy is, for me, a lie - up the ante - you stopped giving to Kid's Help phone - don 't believe in Ma Bell anymore.
No review yet. Needed some help but cannot find any toll free number to talk to anyone and I wonder why.
Also I want to know if you show Bollywood movies (International) as I would like to see them like prime videos.
Prices defer everywhere I look. Amex says $9.99 plus tax, is it correct.
Can anyone cancel any time?
Found Crave Tv good...until you guys decided to change for some stupid reason. The interface now is completely horrible and non user friendly. STAY AWAY!!!!