Comwave is one of Canada’s leading telecommunication innovators and the biggest independent communications company.
It serves more than 1100 cities in Canada and more than 1,600 cities in the United States.
It provides services to businesses, consumers, and wholesalers and supports its customers with a vast network of geologically diverse data centers.
Headed by CEO Yuval Barzakay, Comwave constantly introduces exciting telecom technologies and solutions to meet the varied needs of its customers.
Comwave Business offers communication solutions to businesses, such as Cloud Phone Systems, Network Security, and Internet and private networks.
The company’s consumer division offers Canadian homeowners various products and services, such as TV, phone, and the Internet.
With its impressive network of proficient customer service representatives, the company has become a trusted brand for everyday Canadian consumers and fortune 500 businesses.
Comwave makes sure to cater to its customers via its official website.
Here are some compelling ways in which Comwave provides its support to its customers:
Help and Support
If you’re looking for an expedient and quick help service from Comwave’s customer support department, you can call them at this number:
- 416-663-9600.
A customer service operative will help you solve your query or concern right away.
If you’re having some troubles with Comwave’s service, you can contact the company via this number:
- 1-877-474-6638.
If you want to check if all of Comwave’s services are operational in your area, you can do so via the “service status” webpage.
The help webpage also provides you with instant help for the following categories:
- Pay My Bill
- Check My Account Balance
- Check Ticket Status
- Wi-Fi Password Information
- Copy of My Contract
- My Account Portal
- Equipment Exchange
- Update Your Email or Cell Phone
Help by Product
Comwave’s website also has an incredibly helpful “Help by Product” section that enables you to choose the product for which you want to seek the company’s guidance.
All you have to do is click on the “select” button below any of the following product icons, and the website will direct you to a webpage dedicated to the product you selected
Home Phone & VOIP Support
For this product, you can browsethrough the following help webpages to find what you’re looking for:
Internet Support
If you’re looking for internet support, you can take a look at these categories:
ComwaveTV Support
For TV support, you can browse through the following categories:
Contact Comwave for Complaint Resolution
Comwave wants to handle any problems faced by its customers as swiftly as possible. In this stride, the company encourages you to reach out to it via its “Contact Us” webpage.
If you’re unable to find the solution to your problem, you can reach out to the Office of the Ombudsman.
It’s the final appeal authority that resolves customer complaints that remain unresolved elsewhere. At Comwave, customer complaints are taken as vital pieces of feedback.
The Office of the Ombudsman takes customer feedback into account and makes related suggestions and recommendations to improve products, services, and operations.
To send a complaint to the Ombudsman, fill out the form on the website. Simply enter your full name, email address, your complaint, the date on which you spoke to a customer service representative, and your account number before pressing the “send message” button.
The Office of the Ombudsman will address your complaint within 24 to 72 hours.
If you’re unsatisfied with the resolution of your complaint, you can reach out to the Complaints for Telecommunications Services (CCTS), an independent organization that will resolve your complaint free of charge.
You can call the company at this toll-free number:
- 1-888-221-1687.
Comwave’s Social Media Platforms
Comwave is active on the following social media platforms:
You can reach out to the company via these platforms by sending a direct message to its customer service representative to address your concerns, queries, or suggestions.
You can also engage with the company by commenting on its posts. Following the company on these social media platforms is a good way to stay updated about its products and policy changes.
Accessibility
If you want to learn about Comwave’s approach to accessibility and in what ways the company tries to be as accessible for everyone as possible, you can take a look at its “accessibility” webpage. You can take a look at Comwave’s accessibility policy PDF and learn about the company’s accessibility plan via its PDF.
If you have any complaints about accessibility, you can contact the company’s Human Resources department by emailing them at:
You can also reach out to the company via this number:
- 416-663-9700 ext.353.
If you want to provide written feedback, you can do so by reaching out to the company at this address:
Human Resources
61 Wildcat Road
Toronto, ON
M3J 2P5
If you provide the company with your formal feedback, it will ensure that you receive a formal acknowledgement along with a positive response to fix your problem.
Support Videos
Comwave also provides its customers with various support videos for home phone and Comwave mobile. These videos are short guides on installation, quality test, set up, and usage.
The Bottom Line
Comwave provides impressive, swift, and effective customer support services to its customers via its official website, helpful guides, help videos, comprehensive FAQs, and active social media platforms. The company believes in facilitating its customers’ journey in whatever capacity possible.
I switched my service from 75Mbs to 300 Mbs last month. The service I am getting is nowhere near as promised. I have been trying to contact Comwave since then but in vain. None of your help sites on the internet opens. Tried many times to call but there is no option to talk to a live agent. My frustration is at its peak now. If my issue is not resolved asap, I will have no other option other than to cancel my service. It will be a sad thing for me as I have been with Comwave for more than 10 years.
Worst company i have ever dealt with! Would love to talk to someone but that is impossible. Stay away!!!
worst service I have ever had.
I have not had phone service since Thursday . I have gone to the help page and filed . I have not received any reply as of today Monday . My husband is ill and the Doctors call him at this phone . I have been with comwave for a long time . I am very disappointed .
I complained about my TV not working on a Friday. I got a call back only on the next Tuesday @ 11:30 AM. Good, they fixed it. But I was without TV for almost more than 3 days.
So, you can improve this service with a quick turnaround. I was about to cancel the service with Comwave. Hope the service is handled better quickly next time.
Hope you change or improve your services.
Hubert
This is the most vile, corrupt internet service in Canada.
They take money out of my account when a payment doesn’t start until July/2020
NO ONE is near the phones, EVER. and their vile comments/feed back in social media stinks.
I would like to be disconnected, TODAY!
We had bad weather around my house 2 weeks ago and it happened so many times over the years that one or both phone and internet got disconnected from the outside.Now our VOIP phone has not been working for 2 weeks.No dial tone,blue lights solid 24 hr.doing nothing.Double checked .After the first ticket response they called my dead phone contact # and emailed me that they could not reach me.I talked to a Bell tech who was working on the main panel beside my house and said,I needed tech support but could not help me.After 4 ticket request ,still no response.I think I will cancel my phone and go somewhere else