Air Canada customer care and support service

Air Canada is the flag carrier and the largest Canadian airline. Founded in 1937, the airline provides excellent services, including air travel for passengers and cargo to 207 destinations around the world.

Over the years, it has gained a reputation as the go-to airline for a premium flying experience. 

Air Canada is headquartered in Montreal, Quebec. Its largest hubs are located at the Montreal Trudeau International Airport, Toronto Pearson International Airport, and Vancouver International Airport.

It offers three main classes of services, including Business or Signature, Premium Economy, and Economy.

As one of the biggest airlines operating in Canada, Air Canada has an excellent customer support and care system in place to facilitate its customers in every way.

The unmatched customer care service is geared towards improving and streamlining the flying experience for customers.

So, whether you need assistance, have a query or a suggestion, you can connect with Air Canada through the official website, which is designed to facilitate customers at every step. 


Here are some ways in which Air Canada delivers excellent customer support services to its customers in Canada and worldwide.

COVID-19 Response and Support to Passengers and Employees

Air Canada prioritizes the health and safety of its customers as well as employees. Therefore, the airline takes every possible measure to ensure a comfortable, safe, and healthy travelling experience.

In the wake of COVID-19, the airline has adopted a new bio-safety measure, Air Canada Clean Care+, for maximum effectiveness.


The airline has created an Interactive Map to provide its customers with key travelling information and restrictions for destinations in Canada and worldwide. 

At most major Canadian airports, the airline has implemented touch-free check-in. It has also introduced flexible and expanded booking options to ensure a contact-less experience.

Some other preventative measures taken by Air Canada include: 

  • Virtual queues
  • Streamlined boarding process
  • Biosafety dining experience in the lounge 
  • Touch-free bag check kiosks for domestic travel

To provide a safe and enjoyable on-board experience, wearing a face covering while travelling is deemed mandatory by the airline for all passengers (over two years of age) as well as employees. 

You can learn more about the Air Canada Clean Care+ program, meal and bar services, and amenities and additional safety measures here.  

Flight Info and Reservations 

To save time and streamline your experience, Air Canada provides different contact points for designated services.

  • For general flight and reservation information, contact Air Canada representatives through their 24/7 helpline at:
    • 1-888-247-2262.
  • For website accessibility issues and issues experienced while using assistive technology, contact Air Canada representatives at:
    • 1-844-347-4268
  • For password assistance, contact Air Canada representatives at:
    • 1-866-689-8080 (toll-free)
    • 1-902-367-8445 (regular toll charges apply)
  • For card assistance, technical issues, balance inquiry, or issues with security PIN code reset, contact Air Canada representatives at:
    • 1-855-281-1761  

If you are making an international call, you can check out international numbers here

Missing or Damaged Baggage 

Air Canada provides a swift and effective response to missing or damaged baggage concerns.

To report or inquire about the status of your missing or damaged baggage, dial:

  • 888-247-2262 (toll-free within Canada and US). 

The helpline is available 24/7.

Customer Relations 

Air Canada strives to develop strong customer relationships and encourages its customers to contact their representatives if they have a travel-related concern, a suggestion, or a compliment.

Visit the Let Us Know page to address your concerns or submit your message regarding the following:

  • General request 
  • Flight delay or cancellation claim 
  • Request insurance letter 
  • COVID-19 inquiries 
  • Compliment
  • Refund request 
  • Baggage issue 
  • Track my bag
  • Baggage fee refund 
  • Air Canada Gift Card 

Please note that changes to booking will not be actioned via the Let Us Know page. Follow this link to request changes to bookings or if your flight has been cancelled. 

Air Canada official website

The Air Canada official website is extremely user-friendly and highly optimized.

It features a detailed site map to help viewers navigate through the website quickly and find the topic and sections of their interests within seconds. Whatever service or information you are looking for, the sitemap will guide you in the right direction.  


Air Canada FAQs

Air Canada wants to solve queries and provide solutions as swiftly as possible to provide quick and effective assistance. Therefore, the website includes answers to the most frequently asked questions.

This section answers several questions regarding the following topics.

For more Frequently Asked Questions, visit the FAQs Page

Air Canada Social Media 

You can find Air Canada on various social media platforms. Through the following social media platforms, you can stay updated or reach out to the representatives. 


You can also subscribe to its email offers to receive updates about special offers, great deals, travel news, and much more. Subscribe here

Career Enquiries 

Interested in working for the leading Canadian airline?

Then let your career take a flight with Air Canada. You can search for a job and even create a job alert on the website. Check out career opportunities at Air Canada in the following fields by clicking here.     

  • Aircraft Maintenance  
  • Airport & Cargo 
  • Contact Centers
  • Finance 
  • Flight Operations 
  • In-Flight Services
  • Information Technology 
  • People, Culture, & Communications

You can also check out Air Canada LinkedIn.

The Bottom Line

Air Canada is one of the largest providers of scheduled passenger services in Canada. The airline prioritizes its passengers and strives to maintain the highest standards of customer care and support.

Customer care representatives at Air Canada are thoroughly trained and highly experienced to solve customer queries and concerns as swiftly as possible and help the passengers in any way.

The bottom line is you can rely on Air Canada to always provide immediate and effective support!

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