Scotiabank customer service

Scotiabank is the third largest bank in Canada, and since being founded in 1832 has amassed nearly 9 billion dollars in assets. Billed as “Canada’s most International Bank”, Scotiabank holds acquisitions in Latin America, the Caribbean, Europe and India, and it’s shares trade on both the Toronto and New York Stock Exchanges.

Contacting Scotiabank Customer Care by Telephone

Scotiabank provides toll-free customer support 24 hours per day, 7 days per week by calling 1-800-4SCOTIA (1-800-472-6842).

Tip: When using Scotiabank’s customer service line, have your account information available. If you’d like to bypass Scotiabank’s automated service menu, please wait for the prompt and then press the * key. When prompted again, press the number 0, and a customer service representative will assist you.

Services for the deaf, deafened or the hard of hearing are available by dialing 1-800-645-0288. For services in the Greater Toronto area, you can dial 1-416-701-7200. Customers outside of Canada can also use this number to call collect.

Customers wishing to pay bills, transfer money, check account balances and perform other banking by phone can call Scotiabank’s Telephone Banking Service (TeleScotia) by dialing 1-800-267-1234. For TeleScotia services in Cantonese, please dial 1-800-830-8800 If you require TeleScotia services in Mandarin, please dial 1-800-830-8080

Tip: When using TeleScotia’s telephone services, please have your account information available.

Contacting Scotiabank Customer Care Online

scotiabankScotiabank’s website offers a number of convenient services. To access your account online, you will need to create a user name and password, then verify your account information. You can do this by visiting www,scotiabank.com.

In the upper right corner of the website, click on the phrase that says “Activate Now“. Have your account information available. You will be taken to a new screen where you will create your new account.

If you have already created a Scotiabank online account, you can access it by clicking on the “Sign In” button, located in the upper right corner of the screen.

Scotiabank’s online services include checking account balances, transferring funds, making online payments, applying for credit, requesting bank statements, reporting lost or stolen cards, reporting travel plans, and many other useful services.

scotia help and support service

Contacting Customer Support for Business Accounts

Scotiabank offers business banking solutions in addition to personal accounts. These services are offered online and via telephone at 1-888-855-1234.

Scotiabank’s Business Service Center can receive mail at:

P.O. Box 4234 
Postal Station A 
Toranto, ON. M5W 5P6.

If you need to fax something to the Business Services Center, you can do so by dialing 1-877-909-7038. Responses are only available during regular business hours.

Locating Your Local Branch or ABM

If you’d like to visit a Scotiabank in person, or locate an ABM, please visit Scotiabank’s Branch & ABM Locator.

When visiting your local branch office, you can open an account, close an account, speak with a financial investments expert, makes deposits and withdrawls, or change the PIN on your ABM card, among other services.

Questions & Answers

For Frequently Asked Questions, or to ask a question of your own, you can visit AskScotia, a webpage that allows you to fill out a form in the convenience of your own home and receive an answer to your question in as little as 1 business day. Questions are also answered on Twitter. Just Tweet your question to @ScotiabankHelps.

Credit Cards

If you are wondering which of Scotiabank’s many credit cards are for you, you can visit the Credit Card Center. Here you can compare different cards, and even apply for your favorite card online.

Home Loans

For help with purchasing a home, you can visit Scotiabank’s Mortgage Centre. The Mortgage Centre can help you decide which mortgage is right for you, and even help to get you pre-qualified before you begin shopping, so that you know exactly what your budget is. If you wish to discuss your mortgage options in person, you can book an appointment by calling 1-877-303-8879.

Loans and Lines of Credit

Scotiabank also offers numerous Loans and Lines of Credit. If you’re thinking about shopping for a loan to purchase an automobile, motorcycle, boat or RV, or perhaps you would like a personal loan or revolving line of credit, this is the place to start.

Retirement and Investments:

For retirement plans and general investment advise, you can visit Scotiabank’s Investment Centre. The Investment Centre can also be reached by calling 1-800-472-6842.

Insurance Programs

For all of your insurance needs, you can visit ScotiaLife Financial. They handle mortgage protection, credit protection, life and disability protection, as well as travel protection and small business protection. After reviewing the offerings online, you can apply in-person at your local Scotiabank branch office.

If you’d like to learn more about Creditor Insurance, you can do so by calling 1-855-753-4272, Monday through Friday, from 8 a.m. to 8 p.m. (ET). For more information on Travel Insurance, you can call 1-877-421-0157, Monday through Friday, from 8 a.m. to 8 p.m. (ET).

Bank Rates

Bank rates can change at a blistering pace. Scotiabank makes it easy to stay up-to-date with all of their rates on their website’s Rate Page.
This handy tool will allow you to check on the latest interest rates for chequing accounts, savings accounts, credit cards, mortgages and foreign exchange rates. They even list current mutual fund prices.

If you’d prefer to call about current rates and specials, please call 1-800-472-6842. When prompted, press the number 5. This automated service is available 24 hours a day, 7 days a week.

International Information

From Canada, you can still access all of Scotiabank’s International Websites, and all of the information they contain. With over 23 million customers, Scotiabank has online services available in numerous languages and in more than 20 different countries.

World-Wide Services

For world-wide services, you can visit Scotiabank’s Global Site. Here you can view Scotiabank’s Annual Report, or learn more about wealth management and investment banking.

Scotiabank on Social Media

You can find Scotiabank at these popular social media sites: FacebookTwitter, GooglePlusYouTube, and LinkedIn.

Employment Opportunities

Scotiabank employs nearly 90,000 banking specialists around the globe. If a career in banking is what you’re looking for, you can visit Scotiabank Careers. This website will not only allow you to view jobs available in Canada, but will help you navigate the application process as well.

Customers' rating

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Share your experience with Scotiabank customers support service

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3 Reviews
  1. Ruth Chisholm 9 months ago

    I am a senior citizen and I do not like the new TeleScotia system. I am unable to process my requests and it is impossible to get an operator on the line.

    I recently had to re order custom cheques. First off I was told to go to my Branch to do it. I explained that as a Senior citizen it was difficult for me to get there. The person agreed to handle my request. I then stressed a number of times that I require duplicate cheques. I received the cheques but they were NOT in duplicate. I tried contacting the bank and did not get a good response I am very disappointed in the service.

  2. Nicky 12 months ago

    The worst customer service…
    Are there only two people working on tele-support?
    I have been on hold for 30 minutes….

  3. Stefany 2 years ago

    Great support in Cantonese!

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