Real Canadian Superstore Canada customer support service

The Real Canadian Superstore is often referred to as “the Big Zehrs” because it is basically a larger version of the average Zehrs supermarket. Both the Real Canadian Superstore and Zehrs are owned by Loblaw Companies, so they all carry about the same products at the same prices. The main difference between the Superstore and other supermarkets, including Zehrs, is that it has everything.

There is a huge supermarket section with fresh produce, meats, cheeses, seafood and more. Plus, there is a huge retail section with clothing, hardware, electronics, etc. Many outlets also feature a GoodLife Fitness centre, pharmacy, gas bar and walk-in medical clinic. The brand originated in western Canada and expanded east in an attempt to ward off the infiltration of stores like Wal-Mart. The head office is now located in Brampton, Ontario.

Real Canadian Superstore customer service

Real_Canadian_SuperstoreTo provide the best and most relevant customer service, the first thing you are asked when you visit the Superstore website is your location. Although the headquarters is in Ontario, each province has its own phone numbers and addresses for you to contact – the closer they are to the customer, the better service they can provide.

When you have questions, the FAQ section is always the best place to start. There is a good chance that you are not the first person with this question, plus the company anticipates many questions and fills the FAQ with answers about their products and services. Of course, speaking to the store manager for urgent inquiries would be your first option. For other inquiries, select the department you wish to contact and then fill out the appropriate form or use the feedback form.

You can call the Customer Relations Centre, toll-free at 1-866-999-9890, Monday to Friday from 8:30 am to 5:30 pm EST or fax anytime to 905-861-2387, long distances charges may apply. Write to the company at:

Loblaw Companies Limited,
1 President’s Choice Circle,
Brampton, Ontario,
L6Y 5S5
Attention: LCL Customer Relations Centre.

Stock in the retail department is constantly changing. Keep up with the newest arrivals on Facebook. Get great deals, coupons and more on Twitter. Most of the meat, seafood and produce is locally sourced so by joining the online team, you will be able to meet the farmers, tour the farms and see exactly where the food you are eating is coming from.

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8 Reviews
  1. WILLIAM BACKOUS 5 days ago


  2. ruth 1 week ago

    PC mobile..I know this is separate from the actual store but it does bear the PC name. For 3 months I have had nothing but a nigh mare with PC mobile. My husband’s phone died in Sept after almost 2 years and he got a new one. Nov the new one quit. It was sent out to Samsung by the store. I called their customer service the beginning of Jan and after being on hold for over 1 1/2 hours they agree we hadn’t used the phone//do you think, we didn’t have possession of it//they gave me a credit of $34 but could do nothing about the phone. After 7 weeks we were told the LCD was broken. My husband never dropped it. What happened to it in the 7weeks Samsung had it or was it a default to begin with. It was $120 to repair or get a new one.
    We chose a new one.
    We were told to pay $27 before they would activate the new phone. At the same time I received a bill for $56 as well. The agent at the store could not tell me if I should pay both 27 plus 56 or if everything was in the $56. To end the delay in activation I paid $83.44 on Jan 13.
    The phone was activated but everything on it like contacts and photos were lost.
    Now Feb 08 I receive again 2 bills for 255.17 and one for 242.80..this time I notice there were 2 different account numbers on them. When I questioned the PC manager I was told to pay the 255.17 which I did and to ignore the other one. I do not ignore bills and would like to know why there are 2 different account numbers. I do not want this to effect my credit rating. Iàm very very frustrated and do not know where to turn to get answers. I have sent about 4 emails to PC mobile and have not received any reply.
    After reading the reviews on PC mobile, this appears to be the normal customer service for PC mobile
    Thanks for your time

  3. Barrie Briggs 4 weeks ago

    This week I was in Super Store on King George Hwy Surrey, B. C. I was in a hurry and picked up a couple of things. Paid the bill and as I was leaving realized that I was grossly over charged for Chocolate covered Almonds out of the bulk section. I had .18 kg at $6.99 a kg charging $12.04 I bought .22 kg of chocolate covered coffee beans for 4.16
    I know there is no sense trying to get this sorted out at the cash register and customer service at store level has no idea on pricing as pricing is at corporate level. There is no way chocolate covered almonds would be selling three times the price of chocolate coffee beans. Someone has made an error in pricing at my and others expense. I was in the food business for 40 years and mistakes happen unfortunately my experience has proven time and again people at store level are terrified of putting forth a complaint on quality or pricing to buyers for fear of retribution. As far as I am concerned I have been ripped off royally and although I will continue to shop at your stores I will now not hesitate to tie up the check out line and will be a lot more demanding that things are corrected. I have over 70,000 plus followers on twitter and since I did not give the store an opportunity to respond I will not be posting my concerns on social media. Thanks for reading my rant. Sometimes being the biggest at anything doesn’t unfortunately make you the best.

  4. Naomi montpetit 5 months ago

    I ordered a pair of new glasses from the st annes optical about a month ago. They said that I would have to wait two weeks for them because they were really busy no problem.the called that they were ready I picked them up and they had the wrong frame. The lenses were fine. The girl said to keep the wrong ones and they would order the right frames. They called to say they were in and I picked them up. After a few days I was really having problems focussing with them. So back I go. The girl was hard to understand but kept insisting that the frames needed adjusting. There is no way, obviously they were not focussing properly. Anyway I had to insist that they be sent back and replaced. I have already made four trips there and am not any further ahead. I have been ordering my glasses there fo a long time and never ran into anything like this. I don,t tithing I Wil deal with them after this.

  5. dorinda YOUNG 7 months ago

    I am referring to your flyer of April 13th – 20 th. On the first page above the fold the roast was advertised for $4.77 Thursday – Sunday. I was in the Kamloops BC store and they didn’t have any but the clerk wrote a rain check on my flyer. I travel between Kamloops and Calgary regularly. I have checked repeatedly in both cities. Neither location has ever had any of these roasts. A few weeks later I was in Calgary and I was going to buy some advertised special meat. It was either a roast or a steak. Again the store did not have the product. This time they refused to write a rain check. I tried to get the meat manager to honor the price and he refused. I went to customer service and they called the meat dept. and they refused to back the advertisement. I ended up throwing that flyer away.
    What’s up? Can we no longer trust your flyers?

  6. J.L.Jordan 9 months ago

    I bought a Westinghouse, flat-screen TV at the Superstore in Medicine Hat, Alberta in June 2016. I have very limited income, so it was a major purchase for me. The price seemed too good to be true, but I thought the store would have my back. Apparently, this is only for 30 days. I spent the spring e-mailing back and forth with Westinghouse for a minor sound problem. I had to rely on company to take the required pictures and e-mail them. I had to fax the receipt to the company elsewhere. I finally got all these ‘accepted’ and was informed that I was to pay the costs of transporting the unit myself. To California. Now, they claim I need a whole new set of photos and my receipt again. I feel they are just running down the clock until my warranty runs out on June 20 2017. I am disillusioned that Superstore would sell brands that do not support their products better. There is no private company in Medicine Hat that fixes TV’s.

  7. j stobert 9 months ago

    I was in the Regent Ave Superstore in Winnipeg today. I am a disabled senior citizen and have a great difficulty in walking from the pain. while I was in this store today I had to use the washroom. my choice was to walk all the way to the to the front door and back again or jump over some chains at the checkouts to use the washroom. I talked to the manager ” Cliff ” and was told this is store policy.
    My conclusion is that disabled seniors are not welcome in that store. I call this discrimination against disabled seniors. it seems that policy is more important than customers. I have been shopping in that store side it was built but I will never step foot in that store again. I will be informing all my disabled friends about ” SUPERSTORE POLICY “

  8. Myrna Dobson 12 months ago

    I have been a loyal Superstore customer for over four years and do the bulk of my shopping at the Bison Drive location in Winnipeg Mb. A couple of weeks ago, the bagging stands were removed from the check out lanes and I would like to say that was a big mistake. Yes, I am aware that children climb on them and it is not safe however, perhaps the staff should be given the authority to tell them to “get down”. If a simple instruction does not work then, they should refuse to continue scanning until the parent removes the child from the stand. At any rate, whatever the reason, removing them was not the answer. There is no room on the conveyor belt to rest the bag and even if there was, it is too high for most people to reach. Holding the bag with one hand and trying to fill it with the other doesn’t work either. turning the cart around so that you can put the bag in the cart is also problematic as the cart gets bumped or you run out of room quickly. I have tried all of these ideas and found it awkward not to mention slowing down my bagging time considerably. Last night, Friday, March 3, 2017, the cashier was scanning my groceries and of course I was not able to keep up. Needless to say, the groceries piled up on the belt and she had no more room to send the groceries. I suppose not realizing that I was falling far behind, she gave everything a push from her end and multiple item went flying onto the floor. Now, not only am I trying to bag my groceries but I’m picking them up off of the floor as well. This is unacceptable. I was not the only person last night having difficulty either and heard many people complaining. People such as myself who rely on the stands would certainly appreciate them being put back at the check out lanes. Speaking only for myself, trying to maneuver this process without is simply too frustrating and I will not continue to do this on a weekly basis. It may result where I take my business to Walmart or another establishment.

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