No Frills Canada customer support service

No Frills is a chain of supermarkets that specialize in offering the lowest prices available. To boost the impression of low prices, the corporate name, nofrills is written in all small letters. Nofrills is a Canadian company owned by Loblaw Companies Limited, which expands its operations as independently owned franchises.

There are now more than 200 franchises spread across the nine provinces of the country – none in the territories, yet. The first nofrills store was a converted Loblaws outlet slated for closure. It opened on July 5, 1978 in East York, Toronto. At the time the range of goods was very limited (only 500 products) and the customer service was minimum, however the store was determined to survive on the basis of deep discount prices. Inflation rates and the cost of food was at an all time high, so the timing was perfect. Nofrills was exactly what the public needed.

No Frills Customer Service

nofrillsEach outlet is an independently owned franchise, so you will get the best customer service from your local store. However, you can contact the corporate headquarters at any time, especially if you have a problem with the franchise owner or wish to open a franchise of your own.

Customer Relations Centre is open Monday to Friday from 8:30 AM to 5:30 PM :

  • Call toll-free in Ontario 1-800-296-2332
  • Call toll-free in Quebec 1-800-567-8683

You can write to the company at:

Loblaw Companies Limited,
1 President’s Choice Circle,
Brampton, Ontario,
L6Y 5S5
Attention: LCL Customer Relations Centre

Or send a fax to 905-861-2387. Many of your questions or concerns will answered in the extensive FAQ section or you can complete the online form for more specific questions.

To find a store near you, select your province and then use the handy store locator tool. For example, Brent’s NOFRILLS is located at 700 Strasburg Road, Kitchener, ON N2E 2M2. You can call Brent toll-free at 866-987-6453. Products offered include baked goods, dairy, deli, cheese, produce and seafood. Nofrills is a participant of the 5 cent bag program, so don’t forget your reusable bag.

Find out what’s new at your local nofrills by adding them as a friend on Facebook. You will get all sorts of great meal ideas and bargains. Follow the deals of the week on Twitter. See what’s new, what’s hot and be the first to grab your special, members only, coupons. Grocery shopping can be fun when you have a friend like nofrills on your side.

No Frills customer care reviews

Average rating


4.5/5 (2)
4.5/5 (2)
4.5/5 (2)
2.5/5 (2)

Share your experience with No Frills customers support service

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10 Reviews
  1. VASHTI P 2 months ago

    Daniels No Frills – Mississauga
    On Thursday 23, May 2019 I went to the store to get foodstuff and go home to watch the Raptors. Every thing was normal, busy at 4.00pm and went to cash out after 2 hours in the small space for carts. I was in the middle of 3 lanes and people left, back and right getting by. Everyone courteous and I kept moving in the 3 directions for people to pass by. All of a sudden, a young lady said move your cart and I did but not to her expectation because did realize she was coming to the side of me, I thought she was on the way out and she took my cart and shoved it towards me. It slightly hit me and I was so shocked because everyone with common sense know that is the grocery shuffle at this time.

    I told her she have to share the space and learn to share with her haughty arrogant attitude. She touch my cart again and I told her I don’t want her germs on my groceries. I ignore her and finish with my last two bags and because the space so small my cart touch her cart on the way out and I pointed out to her again how the space small and everyone have to learn to share. She then flipped and went into a victim mode and told me I was rude, when she was the aggressive one in the beginning.

    First time in twenty years I met such a hateful person in this grocery and someone who violently pushed a the cart I was using towards me. I felt unsafe with her and said let me get away from this arrogant person. I went and called a cab as I did for the last twenty years in this grocery and sat down. She passed by and I had my phone in my hand and she asked what I am doing I told her calling a cab and I had my phone ready in case she does something stupid again. She then called her husband and he came over demanding my phone and I told him don’t have to do anything he says and call the police.
    MY cab arrived they kept following me making the environment unsafe because I don’t know who he kept calling and I asked for a manager because all this was in the store and I just wanted to get out alive.
    To my disappointment the manager was just made the situation worst and no sense of customer relations. I was shocked when he accused me of not moving my cart for a “pregnant woman”. I was the one who called for a manager because of the unsafe situation and he just went ballistic and there two staff, I asked to speak to one person and they came like a mob shouting after me led by the manager. After twenty years in this grocery, this is the worst staff service in volatile situation

  2. Nicholas 9 months ago

    For what reason before to measure blood pressure client have to enter in computer( by keyboard) which installed together with apparatus to measure blood pressure personal e-mail, password or create Account included all personal information: sex, age and so on in the Store # 03636
    by Address: 1880 Eglinton Ave. East,

  3. Lisa 11 months ago

    I called on behalf of an employee who is not being paid for 1 month now (supposed to be weekly) and spoke with a very rude Alex, in customer service, who refused to give me the number to call head office to report this. So, I am filing with Employment Standards and I hope you get a big fine for it! She has a child to feed and rent to pay!!!

  4. Vince 12 months ago

    Hi I was doing my daily weekend shopping at no frills and I purchased a pizza dough that had 30% off the price so the lady try’s to scan it but it’s not working so she call the bakery person they come a told me we don’t put 30 % stickers on pizza dough and she was accusing me of putting the sticker on the pizza dough she said we can see on the camera I said go and look at the camera. I was very upset what she said to me I might sue no frills I like to be compensation for this matter hope u can help me

  5. Larry 12 months ago

    Just came back from Johns No Frills in Shelburne Ontario. I wanted to purchase a 12 pack of PC blonde
    de alcoholized beer only to find one very damaged case. I checked the case as one end of the case was tore open and one can was punctured but all others were fine. I took the busted case to the check out and put
    the cans individually on the belt pointing out the damaged carton ,empty can and the fact this was the last pack there. I was expecting a small discount as I was only receiving 11 cans. The cashier then tried to ring them through individually but they rang up higher. She then called Manager Mike and no discount, as the case would be returned and no frills would get their money back. I told her that seemed like a lot of work to deny me sixty cents, the price of of the can I was not receiving. To me this is some way to run a business as the cashier has to put the cans aside, a stock person has to come and take these cans back to receiving ,do
    paper work to return the product. I walked out of the store with nothing , I went to Foodland bought their near beer and some other products when I was there. I hope the 60 cents was worth it.

  6. victor 1 year ago

    Do you know that their system is not real time? It is as of morning. It is often wrong. I asked for PCO potatoes. System showed it is in stock at 17 Leslie. I asked customer service supervisor Alex to call and confirm. He refused. He would only give out phone numbers. Finally, I convinced him to call and check himself. And ….. they did not have it in stock. How is this for system accuracy and customer service? How many stars or percentage of satisfaction should I report ? I had to encourage them to do something about this shortage and finally I was told that case 1835684 has been created. But they did not want to give me case number or kept giving me partial number for case of PCO potato availability shortage.

  7. Gayathri B. Seetharam 1 year ago

    Hello, we love your store in the Bloor West Village neighbourhood in Toronto. For other visits, there is Garden Foods near High park. I have a suggestion for a new name or an ad, No Frills for bills but l’il details for fills. You could consider a fortune cookie style scenario or pass off free bags as your l’il detail with an added quote.
    I would like in our store (Bloor and Kennedy or the one on Pacific Avenue which my husband frequents) Red Fife flour, please.
    Thank you,
    Gayathri B. Seetharam

  8. Todd MacCullouch 2 years ago


    I was just in NO FRILLS Hagersville ON and they would not price match a FRESHCO deal.
    The woman told me it was out of their area. WTF does that mean.
    As a long time customer I feel that I will no longer be.

    Good Luck


  9. danny 2 years ago

    Its Saturday sept 30 the 2017.I open up my pack of steaks and found some thin small pieces of bone. I tried to call but you can’t leave a message and its closed on the weekend.

    • danny 2 years ago

      Tried to give a bad review but everything is four stars?


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