No Frills customer care and support service

Many Canadians choose No Frills Canada when it comes to finding solid discounts.  A deep-discount supermarket, No Frills Canada opened its doors in 1978 to an enthusiastic crowd tired of steep inflation ridden prices.

Over the decades, No Frills in Canada has grown stronger, gaining a legion of loyal fans. It has gained a reliable reputation in the retail industry by maintaining its quality of service. By offering customers quality and convenience at affordable prices, No Frills Canada has strengthened its brand.

No Frills Canada offers its customers a little bit of everything— frozen goods, baked goods, beauty products, etc. Lately, it has also expanded its services, offering both private labels and over 2,900 no brand items. Additionally, it has also launched clothing merch to celebrate the love its fans have for the store.

If you are interested in contacting No Frills Canada’s customer support services, then this list will be immensely useful to you. To gain resourceful information on the best way to contact customer support and get the best response from No Frills Canada, continue reading.

For the customer’s convenience, No Frills has a specialized department for handling customer queries, complaints and feedback. Here is how you can contact them.

Website

No Frills in Canada has a fantastic website, which can be used to order your grocery directly from the website. Additionally, the website can also be used to get in touch with the customer support department. The website includes a FAQs section, mailing addresses, phone call numbers and customer feedback form.

To visit the website, click here.

Email and Electronic Communication

If you wish to form any contact with the customer support team at No Frills, you may do so with the online form available on the website.

The form works similar to an email. The form may be used to explain your experiences in the store, on the website, with gift cards, PC express, products, etc.

The form also offers customers flexible options to choose how the support team should contact them. The teams respond either through a phone call or an email. You may also share details about your issues, describe your troubles or leave your comments on the form.

To visit the customer feedback form, click here.

Mail

If you want to contact No Frills Canada in an old- fashioned way, you may send in all your queries and feedback through post. It is recommended to write your contact details and the time you prefer to receive the response from No Frills in your letter. This is likely to make the communication between you and the team better.

To post your problems or queries, mail them at the following address:

Loblaw Companies Limited
1 President’s Choice Circle,
Brampton, Ontario, L6y, 555
Attention: LCL Customer Relations Centre.

Helpline

No Frills Canada has set up specific phone lines for customer queries. Each dedicated number tackles specific problems; hence, it is recommended to contact the correct number for a timely response. The dedicated helplines are:

Customer Relations Centre

You may contact the customer relations centre number for problems related to your purchase experience, refund policies, gift cards, etc. It is recommended to call the phone lines on working days, which are from Monday to Friday only. The operational hours for the phone lines are 8:30 AM to 5:30 PM.

  • To call on a toll free number in Ontario, dial 1-800-296-2332
  • To call a toll free number in Quebec, dial 1-800-567-8683

PC Express

For all your queries, comments, feedback or issues related to the PC Express service, dial:

  • 1-844-295-8219.

For an immediate response, you can call between 8:00 AM and 12:00 AM Eastern Standard Time from Monday to Sunday.

Accessibility

If you wish to learn more about the policies of the store regarding accessibility, disability and plans, then contact the specific store directly. To learn more about the locations of stores, call the following number:

  • 1-866-987-6453.

This number is to provide additional information only and should be treated as such for a seamless customer support experience.

Social Media Pages

You can stay up to date with your favorite store through social media as well. No Frills Canada not only gives deep discounts, but it also gives its loyal fans and customers the chance to get to know them better.

Their active online presence on social media has helped the store to stay trendy and relevant. From their trendiest merch to latest promotional offers, learn everything about No Frills Canada through Facebook, Instagram and Twitter.

Whether you are at the store, happy with what you bought or disappointed with your experience, share everything and tag the brand.

To get better insight on No Frills in Canada, like, follow and share No Frills social media pages by clicking on them below:

Frequently Asked Questions

No Frills believes in a seamless experience, both in-store and online. For this very reason, it has posted the most frequently asked questions on their website.

A quick glimpse through the FAQs section will answer all your queries. The FAQs section covers topics such as return policies, gift cards, information of ‘won’t be beat’, express deliveries, payment options, and much more.

It also includes answers to questions relating to operational hours of the store and the minimum order required for delivery.

To visit the FAQs section, click here.

No Frills Canada encourages customer feedback as it always puts its customers first. Contact them through any of the above-mentioned ways to share your experience and queries.

Customer care reviews
Average Rating
69.6%
 3.5/5 (24)
 3.6/5 (24)
 3.5/5 (24)
 3.3/5 (24)

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31 reviews

  1. Hi There,

    It saddens me to be writing a review about a company I used to work for. I visited the No Frills on Brant street, Burlington ON Store-03686. I am extremely disappointed by the service I was provided with by the Cashier manager at this location. I was checking out an order of $250, when I was supposed to pay the transaction would not go through as the cash lane was on stand alone. I mentioned to the cashier that, this type of payment would not go through on stand alone. I realize there was previous power outage, in which I asked the cashier to ask for support. She then called her manager for support. The manager’s only alternative was to unbag all the groceries so the cashier can re-scan them – instead of using the receipt to enter in the upcs. The manager didn’t even come out of the office, she spoke to her via telephone. I asked to speak with her in person as I had a brace on my arm and it would take a lot to unload and re-pack. She then went back into her office area without even offering to help me unpack and re-pack. The store was not busy at this time, otherwise I would understand. Not only did I mention I used to work for the company and the transaction would not go through on stand alone, unless the network was corrected, in which I suggested a way to reset it. (I used to be a cash manager) The cash manager brushed me off as if I was dumb. As a cash manager, I’m shocked that she does not know how to fix this issue herself, as many other customers will be facing the same issue.I currently work for a company who works with diverse individuals, in which I needed to use a specific form of payment. I unpacked the groceries myself and the cashier scanned it again, in which I was right the transaction did not go through. Not once did the manager come to support the cashier or provide any type of alternatives. She instead send another cashier to speak with me instead of herself. I am disgusted by this service and I as a previous manager I would never speak to a customer or not help them in situations such as this. I hope in the future, this does not happen to anyone else.

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  2. I have such bad experience in the nofrill today, I went with my Asd
    daughter and bought all the groceries, one item the price is higher than the price marked there, so I want they can double check, then the first cashier told me get me back the fefund 3.5$, then she asked the second cashier to help me, at this moment I already wait 20mints , then the second cashier asked me to check with the price mark again, then I wait 20 mins and told me I’m wrong, maybe some other customers put these items in wrong place, and i can’t rise the voice, they try to ask two men to get me out, me, Asian, I don’t know if they rasist, but I think if I’m white people, they won’t treat me and my daughter like this way. As results, I waited there 45mints, nothing changes, and all my frizen items melted. Really, the people there so mean.

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  3. No frills needs to fix their signs to display the regular price in bold, not the price if you buy 3 or more in bold( example: no name chips). Considering the chips have been 1.00 for the longest time and the sign now still displays that dollar boldly, its a type of fraud. Why not put the regular price of 1.29 in bold, make the signs bigger saying if you buy 3 they are a dollar so everyone can see it rather than finding out at the checkout. Its a matter of principal which is why i left them and didnt buy. Thats with other products too. Not everyone has great vision, and not everyone reads english well. So basically, less trickery & bs. Another thing as well. The customer should still be always right. So, instead of having customer service reps (not to mention store employees) that defend this kinda sign trickery, they should listen like a 3rd party mediator without trying to inform me of things i already know.

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  4. Watch out folks. This is the second time they added an item in my bill that is not suppose to be. Jane/ Finch. I am not sure if they doing on purpose or a gross mistake.

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  5. Hello.

    Very bad customer service. Prices in most cases not match’s when you come to pay. Today flayer price was $1.29 and in store was $2.49. when I speak to the manager she was aggressive and said it is in different store. unprofessional

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  6. I just wanted to let you know how impressed I was with a young boy named Jevir. I came in yesterday to shop at Vanspalls Nofrills and he gave a wonderful hand of finding everything I needed. He was also the only employee I saw working and I was very impressed on how he treated everyone in the store with respect. Every time I come in the store I always see him working very hard. He definitely deserves employee of the year and a raise!

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  7. It’s unfortunate that I have to give such a poor review as I am usually a regular shopper at No Frills in Stratford but one of my last (because I will likely not be returning) interactions with a staff member there really rubbed my the wrong way.
    I was with my 3 young children attempting to do groceries which is not always easy with 3 kids. My 2 youngest were not wearing masks (because they have an exemption) and an employee came over to correct me on my how I was wearing my mask and asking if they could provide any. I replied no thank due to exemptions and she proceeded to tell me they have to wear them. I was unaware that they hired a mask police at stores. My children were notified that they were centered out as we have been to many stores where they are maskless and not once have been confronted for it.
    It’s interesting that they are choosing to enforce this as I know they have employees that are not wearing masks but a useless shield that is essentially the same as no mask.
    It is also my understanding that although a mask is ‘mandatory’ it is not a law and surely children, of all people, should be given some grace.
    Even my 8 year old noted how rude the experience was.

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  8. Hi, why is it that the No frills at Vodden and main in Brampton constantly make my family and I feel unwelcomed? Sometimes 2 family members needs to be at self checkout together to assist the other., and we are belittled asking we can read the sign. Ask for a bag? As they are no longer at the self checkout, get snarled at with a snappy how many and then pushes herself between us leans over our groceries to input the number of bags. But she reminds us of social distancing?? ‘m beyond fed up of this location. I have had many similar experiences here.
    Flo

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  9. Worse service

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  10. Yesterday, Sept 23,2021, I did my usual weekly shopping at Domincs in Guelph. A number of items displayed prices in large bold numerals. At checkout, the prices charged were higher than displayed. When I questioned this, it was pointed out that the lower price was applicable to purchasing multiple identical items. While this might have been on the shelf sticker, the print was so small as not to be noticed and, if seen, to be unreadable by a senior such as myself .I find this merchandising strategy deceitful and am both surprised and disgusted by it. It costs more to attract a new customer than to keep a loyal one of which I have been for many years. Looking forward to the arrival of Farmboy here in Guelph.
    Harold Segal

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  11. theese numbers never work… i got sick from eating moldy bread at there stoire no frills is cheap batgan selections with worst quality

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  12. I’ve be in queue for at least 2 hours, no one is answering

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  13. i am an elderly lady who has shopped at the no frills at 2471 kingston road store for over 40 yrs now and have recommended this store to family and friends but no more. normally most staff were helpful and courteous…..but…i had two very bad experiences of being totally disrespected, yelled out and even kicked out of the store. when covid began it was confusing and one day while lined up this incredibly rude and bossy man (not sure if he is also a manager) motioned to me to proceed into the store. i did not hear him and he became really irrate and shouted at me. as i went into the store somehow i walked left instead of right not noticing the arrows on the floor. he loudly and rudely yelled at me to come back. he told me i did not “follow the rules”. i told him it was simplly a mistake and that he was being rude. with that he ordered me in front of others to leave. I never went back, so now they are losing thousands yearly since my family also goes eleswhere. i am seventy one years old and it was really intimidating being bullied by a middle aged man with a heavy built and loud, loud, bullying mouth. he is slightly balding, tall with glasses and has a very aggressive demeanour. i actually heard him arquing with someone on the phone one day and could hear the upset woman telling him what a jerk he was and not to be vulger with her. he definetley has issues. recently a friend told me afterwards that she had called the store to see if they had the same product that was on sale in unscented as she always bought it there. the staff member who answered the phone refused to check and yelled at my friend who she knew was old and hard of hearing (as she had told her) and yet the lady just hung up the phone on her. if these incidents are not the lowest lack of respect and regard for seniors and long time customers than nothing is. i would not treat a dog this way. dreadful.

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  14. Came In to purchase a google play gift card on Wednesday June 9th tried to use the card but did not work. I have never had any issues with any gift cards in the past all of them worked the same day. Went to the no frills I purchased it the lady manager I explained and showed picture on my phone over what the issue was told her never had any issue before she said sometimes can take 24 to 48 hours to work but told me could get refund or she could give me new card to work. As I only wanted card to work and was showing good faith I took the card and tried it again same issue waited the 24 to 48 hours same again went to the store this time was a guy manager he made me wait 10 minutes while calling all over then I explained what the other lady told me he told me she shouldn’t have said that since once card is activated it’s out of our hands we cant give you refund all he did was help me send info to google play to see what they will do on their end. I find this service was beyond bad I will never again buy another gift card at no frills ever again.

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  15. I placed a complaint Feb 25th regarding a product and no one contacted me

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  16. Was in Picton No Frills did as any decent respectable human followed the rules and lined -up waited my turn. The store was busy, and we had to fend for ourselves to find and open cash.

    When first up in line, the manager at the far end of store while doing a price check signals with a hand jester there is a checkout available. Uncertain I proceed to find the checkout available, uncertain I check past where I thought may be the checkout in question and no one was there or at a further one so I double back. The clerk because I came from the wrong direction, thinks I butted in which I did not, verbally abused. Left for another checkout the same thing happened verbally abused refused to hear my explanation storms off refusing to serve me.

    The store comes to a stand still manager is called. Two cashiers were not at there registers having a conversation behind the another checkout.
    The manager arrives the one who signaled me in the first place from the line-up to seek out a cash-out that is available. Becomes confrontational refusing for the third time (counting staff) refuses to hear my story throws me out of the store embarrassing me in front of my neighbors’ and customers making me out to be a monster. Yelling at me a cashier comes out and stare’s me down. Banded for life from No Frills.

    The owner, manager, and complaints department does nothing. A senior citizen berated, with less than a functioning heart put through this unwarranted stress facing neighbours who think the worst of who you are in a small community is no different than being slandered by their outrageous behaviour acting like a pack of Karens. When they made me out to be one by jumping to conclusions, and unwilling to hear my explanation.
    They all should be fired, the manager especially for throwing out someone HE KNEW DID NOT BUTT IN FRONT OF ANYONE! Wrongfully accused.
    He became confrontational illustrating he does not have the people skills to defuse a situation. or capable of being a leader of staff. Yapping about this is all on camera refusing to talk about the issue. Which I would love to review with him and the company CEO.
    This is a little more than tainted food, it is conduct unbecoming of staff and management.

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    2 people found it useful.
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  17. NO FRILLS CAUTION!!!!! 300 LAKESHORE DRIVE NORTH BAY ONT. THIS COMPANY DOESN T SEEM TO CARE ABOUT OUR HEALTH!! MY MOM AND I BOUGHT COOKIES THAT WERE 6 MONTHS BEST BEFORE EXPIRED !! WE BOTH GOT SICK FOR A FEW DAYS WITH DIARRHEA AFTER EATING THE COOKIES !! WENT BACK TO STORE AND CHECKED THE SHELVES AND MOST OF THE COOKIES HAD 3 TO 8 MONTHS BEST BEFORE EXPIRE ON THEM !! DO WE WANT TO SHOP AT A STORE THAT ALLOWS THEIR PRODUCTS TO BEST BEFORE EXPIRE IN THIS MANNER …………I HAVE PICTURES OF MOLD ON COOKIES ON SHELVES FROM THAT STORE!!!!!!

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  18. i was warned,that Giorgio’s NOFRILLS Hamilton was not the cleanest,especially with no washroom facilty for customers.I was disgusted as most grocery store have a facitly,will probably go more to basics or freshco

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  19. For the last couple of days(June 11 and 12, 2020) I was at Luciano’s No frills located at 243 Alberta St and was extremely disappointed. I went there to shop for Royale toilet paper advertised on their flyer for $9.97 and none was available( the manager told me to come back the following day and still nothing). Upon further inquiry, I was told they’ll only restock in the morning.
    Around 3 pm on this date(June 12, 2020) I notice an employee checking out with a box of 6 Lysol wipes. When I asked which aisle I could find that item I was once again told they were sold out! I guess employees have certain privileges when it comes to certain items…..

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  20. CUSTOMER COMPLAINT: On Tues 26th May I visited the store. I spent $92.05 which included 3 shoe polish and a pre-bag of organic apples. When I got home and opened the bag of apples to wash them – I noticed that 2 apples had holes in them – so those couldn’t be consumed. I also noticed that one of the shoe polish was damaged. I returned to the store today to refund the items. The security guard said due to COVID 19 – no refund is done. I showed him the broken shoe polished and I explained I bought it yesterday. He said it doesn’t matter. At this point I am annoyed and I asked for the manager. A male appeared. I showed him the broken shoe polish and he said there is nothing he can do – no refunds. At this point I insisted I am not leaving until I get a replacement or my money back. He reluctantly went inside and said here is another one. I checked it and it was broken. He said he is not going back inside to take it – there is nothing he can do. I asked to come inside so that I could select one. He reluctantly let me come in. I chose a different style. I asked about the apples – he said it’s my responsibility to check them before I buy them – no refund. Question: are customers suppose open pre-bagged fruits and check them at the cashier before paying for them? I am now left with a faulty bag of fruit. Also-why should I be made to feel embarrassed and humiliated in front of a long line customers waiting to go inside – when I did nothing wrong – except purchased faulty goods. Also when I was going inside to select a new shoe polish – he instructed me to leave the apples on the ground outside – you can’t bring them inside. I said no and put it in my hand bag. If there are no refunds – then stores should ensure that all items on the shelf for customer purchase are free of default.

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  21. I have made an online complaint. We are still shaken. It was in
    Fort Erie. It will be a while before we are strong enough to try it again after the terrible customer service we received and the feeling of being stranded because no one would help.

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  22. Daniels No Frills – Mississauga
    On Thursday 23, May 2019 I went to the store to get foodstuff and go home to watch the Raptors. Every thing was normal, busy at 4.00pm and went to cash out after 2 hours in the small space for carts. I was in the middle of 3 lanes and people left, back and right getting by. Everyone courteous and I kept moving in the 3 directions for people to pass by. All of a sudden, a young lady said move your cart and I did but not to her expectation because did realize she was coming to the side of me, I thought she was on the way out and she took my cart and shoved it towards me. It slightly hit me and I was so shocked because everyone with common sense know that is the grocery shuffle at this time.

    I told her she have to share the space and learn to share with her haughty arrogant attitude. She touch my cart again and I told her I don’t want her germs on my groceries. I ignore her and finish with my last two bags and because the space so small my cart touch her cart on the way out and I pointed out to her again how the space small and everyone have to learn to share. She then flipped and went into a victim mode and told me I was rude, when she was the aggressive one in the beginning.

    First time in twenty years I met such a hateful person in this grocery and someone who violently pushed a the cart I was using towards me. I felt unsafe with her and said let me get away from this arrogant person. I went and called a cab as I did for the last twenty years in this grocery and sat down. She passed by and I had my phone in my hand and she asked what I am doing I told her calling a cab and I had my phone ready in case she does something stupid again. She then called her husband and he came over demanding my phone and I told him don’t have to do anything he says and call the police.
    MY cab arrived they kept following me making the environment unsafe because I don’t know who he kept calling and I asked for a manager because all this was in the store and I just wanted to get out alive.
    To my disappointment the manager was just made the situation worst and no sense of customer relations. I was shocked when he accused me of not moving my cart for a “pregnant woman”. I was the one who called for a manager because of the unsafe situation and he just went ballistic and there two staff, I asked to speak to one person and they came like a mob shouting after me led by the manager. After twenty years in this grocery, this is the worst staff service in volatile situation

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  23. For what reason before to measure blood pressure client have to enter in computer( by keyboard) which installed together with apparatus to measure blood pressure personal e-mail, password or create Account included all personal information: sex, age and so on in the Store # 03636
    by Address: 1880 Eglinton Ave. East,
    Scarborough

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  24. I called on behalf of an employee who is not being paid for 1 month now (supposed to be weekly) and spoke with a very rude Alex, in customer service, who refused to give me the number to call head office to report this. So, I am filing with Employment Standards and I hope you get a big fine for it! She has a child to feed and rent to pay!!!

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  25. Hi I was doing my daily weekend shopping at no frills and I purchased a pizza dough that had 30% off the price so the lady try’s to scan it but it’s not working so she call the bakery person they come a told me we don’t put 30 % stickers on pizza dough and she was accusing me of putting the sticker on the pizza dough she said we can see on the camera I said go and look at the camera. I was very upset what she said to me I might sue no frills I like to be compensation for this matter hope u can help me

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  26. Just came back from Johns No Frills in Shelburne Ontario. I wanted to purchase a 12 pack of PC blonde
    de alcoholized beer only to find one very damaged case. I checked the case as one end of the case was tore open and one can was punctured but all others were fine. I took the busted case to the check out and put
    the cans individually on the belt pointing out the damaged carton ,empty can and the fact this was the last pack there. I was expecting a small discount as I was only receiving 11 cans. The cashier then tried to ring them through individually but they rang up higher. She then called Manager Mike and no discount, as the case would be returned and no frills would get their money back. I told her that seemed like a lot of work to deny me sixty cents, the price of of the can I was not receiving. To me this is some way to run a business as the cashier has to put the cans aside, a stock person has to come and take these cans back to receiving ,do
    paper work to return the product. I walked out of the store with nothing , I went to Foodland bought their near beer and some other products when I was there. I hope the 60 cents was worth it.

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  27. Do you know that their system is not real time? It is as of morning. It is often wrong. I asked for PCO potatoes. System showed it is in stock at 17 Leslie. I asked customer service supervisor Alex to call and confirm. He refused. He would only give out phone numbers. Finally, I convinced him to call and check himself. And ….. they did not have it in stock. How is this for system accuracy and customer service? How many stars or percentage of satisfaction should I report ? I had to encourage them to do something about this shortage and finally I was told that case 1835684 has been created. But they did not want to give me case number or kept giving me partial number for case of PCO potato availability shortage.

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  28. Hello, we love your store in the Bloor West Village neighbourhood in Toronto. For other visits, there is Garden Foods near High park. I have a suggestion for a new name or an ad, No Frills for bills but l’il details for fills. You could consider a fortune cookie style scenario or pass off free bags as your l’il detail with an added quote.
    I would like in our store (Bloor and Kennedy or the one on Pacific Avenue which my husband frequents) Red Fife flour, please.
    Thank you,
    Gayathri B. Seetharam

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  29. Hello;

    I was just in NO FRILLS Hagersville ON and they would not price match a FRESHCO deal.
    The woman told me it was out of their area. WTF does that mean.
    As a long time customer I feel that I will no longer be.

    Good Luck

    TMac

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  30. Its Saturday sept 30 the 2017.I open up my pack of steaks and found some thin small pieces of bone. I tried to call but you can’t leave a message and its closed on the weekend.

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