Ford Canada customer support service

Ford Canada is comprised of four divisions; the Canadian Vehicle Division, Manufacturing operations, Assembly Operations, and Ford Credit Canada (which employs 600 of the more than 23,000 total). The manufacturing division is home to Windsor Operations, Windsor Engine, Essex Engine, and the Powertrain Engineering R&D Center. The Oakville Assembly Complex is part of the Assembly Operations division. The Ford Edge, Lincoln MKX, Lincoln MKT, and Ford Flex are assembled at Oakville. As a whole, Ford Canada produces 320,000 vehicles and 425,000 engines. Ford reigns as the longest running automaker in Canada.

In the event you find it necessary to contact Ford, the following numbers and information should be helpful. Make sure to have the 17-digit VIN and vehicle mileage available when you make an inquiry.

To contact of the Ford Canada Relationship Centre, call 1-800-565-3673 or for the hearing impaired 1-888-658-6805 (TDD). Knowledgeable representatives are available to answer your questions 8:30 a.m. – 5:00 p.m. Monday – Friday local time. You may also email via this link.

Ifordf you are a Lincoln owner and find the need to contact the Lincoln Customer Relationship Center, call 1-800-387-9333. Knowledgeable representatives are available to answer your questions 8:30 a.m. – 5:00 p.m. Monday – Friday local time. You may also reach Lincoln Roadside Assistance at this number.

If you need to utilize the Roadside Assistance Center, you may call 1-800-665-2006 24 hours a day, 7 days a week. You may also send an email to Sykes Roadside Services, the provider for roadside service Ford of Canada.

To contact Ford Credit Canada Limited call 1-877-636-7346 (toll free) Monday – Thursday 8:00 a.m. – 10:00 p.m. EST, Friday 8:00 a.m. – 7:00 p.m. EST, and Saturday 9:00 a.m. – 3:00 p.m. EST.

To contact SYNC, MyFord/My Lincoln Touch & Navigation call 1-800-565-3673 Monday – Saturday, 8:30 a.m. – 9:00 p.m. ET and Sundays 10:30 a.m. – 7:30 p.m.

If you need to send a letter, you may utilize this address:

Ford Motor Company of Canada Limited
The Canadian Road
PO Box 2000
Oakville, Ontario, Canada
L6K 0C8

To send a letter regarding Ford Credit

Customer Service Center
P.O. Box 2400
Edmonton, Alberta T5J 5C7

Customers' rating

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2 Reviews
  1. Tony 12 months ago

    Bought 2015 gt convertable mustang ,bought 2015 f150 platinum ,bought 2016 f350 king ranch in just 2015 alone.
    The f350 windows fog up all the time none of my other ford vehicles do or ever have.
    Mechanic at the service department of Dams Ford in Surrey BC can’t find problem even though I have complained on every service call since I purchased truck. I even returned with windows fogged to service department.
    The end result is I felt like I was going to assaulted by this mechanic because of his aggression to me and blaming it on way I set controls in vehicle plus too many wet people.
    Dams Ford service manager fed me a nice story to try calm situation but was all questionable.
    Dams Ford has asked me not to return to there service department because I did not purchase truck from them and costs them money because the warranty only covers problems they find. They will charge me for warranty work in the future.

    My question to Ford Canada is since I’ve purchased Ford vehicles since 1986 to total amount of 22 vehicles why should I purchase one again?
    Is this normal protocol for Ford?
    I love my Ford vehicles. But I don’t know if I should try out the new Nissan trucks or Toyota trucks.

  2. Wayne Crawford 1 year ago

    In the early part of June, 2016, I attended Canso Ford Dealership in Port Hawksbury, Nova Scotia. I had been a regular customer with this dealership for about 7-8 years (Servicing my vehicles, buying new and used cars, storing tire, etc.) I decided to trade in my 2009 Ford Fusion on a “dressed” 2016 Fusion priced at $36,099.00 I found that the dealer’s trade in representative was demeaning, and obnoxious when I suggested that an allowance of $7000.00 was not enough for my car.
    I felt
    1. that with a $36099. car I could get a better price,;
    2. I had been a loyal customer for so many years and
    3. I had bought a “Maintenance Contract for 5 Yrs” so all work was
    done by Canso Ford’s mechanics.

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