Ford Canada is comprised of four divisions; the Canadian Vehicle Division, Manufacturing operations, Assembly Operations, and Ford Credit Canada (which employs 600 of the more than 23,000 total). The manufacturing division is home to Windsor Operations, Windsor Engine, Essex Engine, and the Powertrain Engineering R&D Center. The Oakville Assembly Complex is part of the Assembly Operations division. The Ford Edge, Lincoln MKX, Lincoln MKT, and Ford Flex are assembled at Oakville. As a whole, Ford Canada produces 320,000 vehicles and 425,000 engines. Ford reigns as the longest running automaker in Canada.
In the event you find it necessary to contact Ford, the following numbers and information should be helpful. Make sure to have the 17-digit VIN and vehicle mileage available when you make an inquiry.
To contact of the Ford Canada Relationship Centre, call 1-800-565-3673 or for the hearing impaired 1-888-658-6805 (TDD). Knowledgeable representatives are available to answer your questions 8:30 a.m. – 5:00 p.m. Monday – Friday local time. You may also email via this link.
If you are a Lincoln owner and find the need to contact the Lincoln Customer Relationship Center, call 1-800-387-9333. Knowledgeable representatives are available to answer your questions 8:30 a.m. – 5:00 p.m. Monday – Friday local time. You may also reach Lincoln Roadside Assistance at this number.
If you need to utilize the Roadside Assistance Center, you may call 1-800-665-2006 24 hours a day, 7 days a week. You may also send an email to Sykes Roadside Services, the provider for roadside service Ford of Canada.
To contact Ford Credit Canada Limited call 1-877-636-7346 (toll free) Monday – Thursday 8:00 a.m. – 10:00 p.m. EST, Friday 8:00 a.m. – 7:00 p.m. EST, and Saturday 9:00 a.m. – 3:00 p.m. EST.
To contact SYNC, MyFord/My Lincoln Touch & Navigation call 1-800-565-3673 Monday – Saturday, 8:30 a.m. – 9:00 p.m. ET and Sundays 10:30 a.m. – 7:30 p.m.
If you need to send a letter, you may utilize this address:
Ford Motor Company of Canada Limited
The Canadian Road
PO Box 2000
Oakville, Ontario, Canada
To send a letter regarding Ford Credit
Customer Service Center
P.O. Box 2400
Edmonton, Alberta T5J 5C7