A&W Canada customer support service

A&W is one of Canada’s most loved burger chains, and has been growing at an extremely fast rate since its opening in 1965.  Starting out as one of the first fast food restaurants in Canada, A&W have since then increased their quality and the taste of their food to match with trends over the years. A&W has today 770 restaurants across the globe, and continues to provide the same quality food that can be enjoyed by families and friends. Moreover, their brand of root beer is still the number one choice for Canadians.

If you have any questions, queries, compliments, or complaints, you can contact A&W calling one of the following numbers:

  • Customer Care on (604) 988-214. Please consult with your telephone service provider as this number is not toll-free. The service is active 24 hours a day, 7 days a week.
  • Alternatively, you can send a fax to their offices by using the number +1-859-219-0029. Also this number is available 24/7.

a-and-wAlternatively, you can also contact A&W by sending an e-mail to awfranchise@aw.ca. Their website also offers you the option to send you question or complaint through an online form. By providing your telephone number or email address you can asked to be contacted back by an A&W representative.

If you want to send a direct mail, you can reach them at the following address:

A&W Food Services
#300 – 171 West Esplanade
North Vancouver, BC V7M 3K9 

For any information you need in terms of the franchise itself, you can do so by visiting their website at www.aw.ca, or alternatively www.awfranchise.ca. The website offers you the all the information you need about A&W franchising, in case you are interested in opening a restaurant in your city.

Lastly, you can get in touch with A&W using social media:

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5 Reviews
  1. Diana 4 months ago

    My husband and I went to the A & W in Bolton this morning (Simcoe Day) at exactly 11:01am and ordered breakfast. (I had seen an ad for all-day breakfast.) When the cashier asked the cook if it was not too late for the full breakfast, he just grunted at her and looked angry. She said since it was after 11am, we could only have breakfast sandwiches. Needless to say, we left since we were only 1 minute late!

  2. pam 11 months ago

    I was at 32 &32 st location had breakfast eggs where cold bacon bone cold has brown dark brown reheated again and toast luck warm horrible! 3 other people complained eggs runny toast nor cooked one guys sausage still frozen I spoke with superior he did nothing. I also asked for brown Bread the lady said they don’t have and then 10 min later a lady had breakfast with brown bread. Horrible food and service.

  3. Deborah Toth 1 year ago

    I absolutely love A&W, in fact it is the only take out food I eat. I will
    drive a few extra miles just to get to a location. Today I attended a location on Chemong Rd, Peterborough. I ordered my usual MoMA burger, cheese, bacon, no onion or pickle, fries & root beer. I get home all excited to sit down & eat my lunch when I see how wrong my burger is. My burger had no bacon, no cheese (which I paid extra for). The only thing on the burger was mayo. I don’t normally like to complain but I live 20 km away from the closest location so it’s not just down the street. I was so disappointed that I just had to share.

  4. Julie Armitage 1 year ago

    My husband & I brought our 8 year old grande daughter to a&w in grande prairie Alberta 111441 100 ave at 10 am this morning. The girl serving us was so snotty there was no brown bread then no chocolate milk I had ordered pancakes for my grand daughter after she slammed them on the corner of the table all the food in one place I noticed there was no syrup. I went to ask for some. She said there was none that they ran out & she thought it was funny. She was smirking the whole time. I’m so angry this is the 3rd time with that same girl She is so rude to everyone. How do you serve pancakes with no syrup. .????? She didn’t even care. I want to talk to to someone………

  5. Pina 1 year ago

    yesterday at around 4 in the afternoon, I went to A&W on Major Mackenzie and Weston road in Woodbridge, Ontario, to get 2 Chubby chickenburgers with double meat, one for me snd one for my dad, when  I got home, my dad opened his up and got sodisgusted, the chicken was so hard, couldnt even eat it, I then brought them both back and spoke to the manager, all he did was give me my 7 dollars and change back,no apology, didnt  even ask me if I wanted something else, I wasnt very happy at all, that was the last time there for me, I went home and emailed head office, I would appreciate if something could get rectified, I would like some sort of rectification, I hope some one will get back to me today

    Thank You

    Pina Papeo
    Not happy at all

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