A&W Canada customer support service

A&W is an upbeat fast-food chain operating in Canada. It started as a drive-in restaurant in Winnipeg in 1956. Offering an exciting menu ranging from breakfast, burgers, sides and drinks, its root beer and Burger Family remain the most popular. The latter is a combination of hamburgers consisting of Baby, Mama, Teen and Papa burgers.

Currently, A&W has 974 franchises in Canada, making it the second-largest fast-food restaurant in Canada after McDonald’s.

The best part about A&W is that the brand is known for animal welfare. Their chickens are fed a vegetarian diet while their beef is grass-fed. They also use compostable packaging, which makes their brand stand out compared to other famous fast-food chains.

They have a website that consists of four options to navigate on its homepage.

Menu

There are indeed a wide variety of options to choose from. Whether you want to browse through a breakfast menu, burgers or a chicken menu, the Menu webpage is helpful.

It displays limited offers along with each item’s description, whether for a burger or a drink. Not only this, it gives a beneficial breakdown of the ingredients, nutrients, calories and allergen information in a single item, making it easy for you to choose.

A&W’s Values

Check out the website for A&W’s story to acquaint yourself with the company’s values. These cover three areas of interest: food, planet and community.

values.png

With each click on the tabs on the Values page, the website will introduce further options. Customers can browse through options and see A&W’s evolution as a drive-in to a popular quick-service restaurant.

Coupons

If you’re not a member, then you will have to log in to become one. Becoming a member is hassle-free as A&W asks for very few details.

And once you’re a member, you can avail all kinds of coupon deals.

The page also features an FAQ page that can answer most of your coupon queries.

Have a friend’s birthday coming up and have no time to get them a present? Send them a gift card. Not just a birthday, but any occasion is fit for Gift Cards. All you need to do is visit A&W’s Gift Cards page to customize your gift card.

You can add up to 30 cards worth a certain amount of money with a special message. You can also check your remaining balance or even reload once you’re out of it.

Deliver it via email or choose self-delivery. Just know you’d be making someone’s day!

Finding A&W

Want to find out quickly which A&W franchise is near you?

The map locator feature on the website is specifically made to ease this search. With a feature for filtering out options from the list depending on what you want; a drive-thru or an open A&W. In addition to this, postal and city codes make this task even more hassle-free.

Social Media Presence

If you’re interested in viewing how your burger was made or are curious about the benefits of grass-fed beef, then A&W’s YouTube Channel is made for you.

Not just this, but it also maintains social media presence on all major platforms, from Facebook to Instagram and Twitter.

Careers at A&W

Not only is A&W great for diners, but the fast-food chain also has its own perks when it comes to its work culture. Flexible schedules, satisfying work culture, and market competitive pay are only some of its employees’ benefits.

careers.a&W

Head over to the careers webpage to apply. The website offers both, in-person and online applications. Whatever works best for you and is accessible.

Contacting A&W

While A&W does not have a direct helpline, it does take customer feedback seriously. The Contact page on the website includes a survey that you can fill out whether you have a general query, something to say about restaurant experience, or want to know about employment opportunities.

Each of the three options has different surveys, which hardly take much time to fill out. A&W seeks to improve customer experience at all ends. They have streamlined the process, ensuring transparency and accuracy at each step.

FAQ’s page

Do you have a question about the quality of chicken in your burger? Look no further than the FAQ page. The FAQ page on the website is highly beneficial repository for all kinds of questions you may have. You can explore options on the page, which consist of:

  • Beef
  • Chicken
  • Breakfast
  • Beyond Meat
  • Beverages
  • Produce and More
  • Environment
  • Community

Customers who may have potential questions about any of the items out of these eight can click on an option, and a list of questions appears.

Moreover, the company has compiled a list that consists of questions that are popular among their customers.

So either way, you’re covered.

Bottom Line

A&W not only offers the best taste and quality along with a memorable fast-food experience, but it also strives to provide excellent opportunities for customer support and satisfaction.

Having holistic values that take into account the wellness of the planet and giving back to the community, A&W is more than just a fast-food restaurant. It is a story that goes beyond fast-food and dining experience.

A&W’s commitment to customer services is why A&W’s customer support is a great source to share your story, spell out concerns, make suggestions, and ask questions.

A&W customer care reviews

Average rating

75.2%

 3.8/5 (22)
 3.8/5 (22)
 3.8/5 (22)
 3.7/5 (22)

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29 Reviews
  1. Simon 1 month ago

    Wow!!! First off….. overpriced, but I chose to go with the family knowing the prices, so that’s on me…..$44+ later A&W decided to throw 1… yes, only 1 bacon strip (cut in half) on the teen burgers we ordered. Pitiful, just pitiful. This is stealing. A&W stole from me. I’m done with them.

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  2. frank 1 month ago

    very bad

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  3. Carlo 2 months ago

    Was at a and w in vaughn , major mackenzie and city view , they refused to make my order saying they didn’t have any lettuce and couldn’t make any burgers…. is this place a joke …… place should be shut down and re-train the people that work there …. if the employees all 3 of them don’t want to work they shouldn’t be there making a bad name out of a and w …. this is not the first time at this location .

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  4. Constance Dwan 3 months ago

    Everything was cold except my root beer which was warm chicken strips and onion rings were stale..delivered with bag wide open not stapled closed disgusting! Worst A&W I’ve ever experienced.

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  5. Gladys Tucker 3 months ago

    Could it be that A&W is really busy, but twice now we’ve not gotten what we’ve asked for, a mix up in orders, and when we tried to explain, what we wanted they did not seem to get it, so we just left! We like A&W, our favourite place, I don’t like complaining, but!

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  6. John 4 months ago

    Went to local outlet, asked for special & was told to download coupon via store wifi. When I tried my phone security said the wifi was not safe. If I get coupon at home from a safe connection I am told it will expire in 20 minutes. Problem – I live at least 25 minutes away from nearest store.

    This process is geared to urbanites who have stores within 20 minutes of where the coupon can be downloaded safely.

    Why not allow me to download and the print the coupon for use in the store?

    I am now a FORMER weekly customer at A&W until A&W gets this working for people more than 20 minutes from a store and who don’t want to expose their phone to an unsecure wifi.

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  7. A Wareham 4 months ago

    Went to highland rd a&w.
    Got 2 teen burgers and was shocked at what we received. One had no bacon other had a tiny 2 inch piece cheese was very small also got onion rings at bottom was fries and had like 4 onions rings lesson learned…used to be do good…gone totally downhill. Such a shame…very disappointing! Won’t go back!

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  8. Tony 8 months ago

    I want to A&W in kanata location in edgewater with coupon the manager didn’t want to except the coupon she called me liar and kicked me out of business. When I made complaints to A&W the some person called.that’s stupid company bad service I will never again go to A&W

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  9. wesley ouellet 11 months ago

    I’m not one to leave a bad comment or bash a company when i have a bad experience at a local restaurant. The main reason why i’m leaving this comment is because it’s something that consistantly happens everytime when a certain employee is working in the kitchen. Now everytime i go there and order. All i see is people looking at monitors. Wich is part of there jobs, it’s a work tool that is placed for your convenience and order accuracy. Now can anyone please explain to me that why is it, that after all this time LOOKING at montitors they can see if it’s a bacon egger, all canadian breakfast, what kind of eggs..etc. They can see ALL of this, but they won’t see any extras that has been added to the order. (Extra bacon, extra saussage, add an egg etc) Now if its something that happened once, ok big deal, no big whoop.
    Once it happens to you every SINGLE time, you start getting annoyed. Now, i’m mentioning this because i never get my extras that i ask. I always return to the store and ask for them. Today! November 19 2020. I entered the restaurant on Champlain street in Dieppe, where I always USED to go to get a breakfast or a coffee before starting my day at work. I got greeted by a very friendly cashier, she took my order. I ordered an all canadian breakfast with a large coffee. I asked the cashier to add a side of bacon to the plate. Now i stepped aside and waited while the friendly cashier made my coffee and handed to me. As i thanked her, i picked up my coffee and stepped back and waited for my order. I stepped in and ordered at 10h35 am, now mind you, there was no one else in the store at this moment. There was a woman waiting for promo gift cards, she wasn’t waiting for food and i was the only one waiting for an order. I ended up waiting for 17 maybe 18 mins for my breakfast. My shift was starting at 11 am. The whole time i was waiting, the cook in the back checked his phone 3 times. It doesnt take 17 or 18 mins to cook scramble eggs. If the Cook would put his attention to his JOB, the way he pays attention to his phone…these mistakes would be minimized. Now, i get my order at 10h47 am, i have the cashier looking at the plate and says to the cook, this has a side of bacon added, she ASKED him? “Does it have it”? He looked the plate and nodded and said “Yes, it’s in there” She handed my order and i walked out very annoyed, knowing i only had like 5 to maybe 8 mins to eat my breakfast. I step in my work area, i sit down and spread my toast i look if side of bacon was added. The bacon was there, i had just 1 sausage. Now! AGAIN! this happens, no big deal! Today, it didnt slide with me, They made me wait almost 20 MINS For my breakfast. I was hungry, and i didnt want to eat a cold plate again because of their ignorance. I had 2 PEOPLE LOOKING at my plate before handing it over to me. When they CLEARLY know the plate should have 2 sausages on the plate. I litterly lost it, knowing its because of the cocky and ignorant cook that keeps looking at his phone during work. I returned to the restaurant, and at this point my breakfast is cold. I walk in and demand for a refund. The young male cashier that greeted me asked me if i had my receipt. I was there maybe 3 mins ago. I started getting VERY annoyed and wanted to leave, when a woman employee that works there and knows me very well, headed towards the cash and handed me my money back, wich i insisted that i wanted. I Clearly stated, “I’m never coming back here again” “You guys always do this to me!” This is something that happens alot, and they act as if it’s ok. They get a free pass! They don’t respect my time and money, then i’ll take my business elsewhere. When i left, the manager was still in the back snd never came and assisted the situation. So! Maybe the solution would be to Re-structure management, since the cellphone is accepted in the kitchen, and the manager doesn’t seem that she is needed up front when there is a un-happy customer to the store. I am leaving this comment, not because i expect something to be done about it. It probably won’t do anything but to make me look like an idiot. I’m putting this comment so that the other un-sastisfied customers that will encounter this MIA manager and this ignorant social media addicted cook. The people will know that i wasn’t over reacting at all! So all in all! I didnt get my breakfast, ended up being late for work, and started my day angry and hungry! Thank you A&W

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  10. Bryan Bourque 1 year ago

    last week I took my friend and his family out and we decided on A and W. It had been years for me. We ordered ten chicken burgers, fries and three poutine. When we got home we discovered that we only got two poutine. no big deal, mistakes can happen. I enjoyed the burgers so this weekend past I decided to go back again. We ordered the same things, but at the end I mentioned that last week that we were given one less. I was going to ask them to make sure that they counted properly this time, but before I could get that out, the manager began to aggressively tell me that I should have called the store right away and that they would have put my name in the book. That was not my point. I just wanted to ensure that because of the large order that they did not miss anything. Also, if I was working there, I would have at least added, ‘”sorry sir, I will make sure that happens, and if that ever happens again, please just call our number and let us know and we will make it good the next time” . Instead I get a confrontational lecture. I will not be back to A and W again. The restaurant is in Rockland, Ontario

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  11. Shaun b 1 year ago

    Went to a&w on princess street was terrible service.

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  12. Mike R 1 year ago

    I went to the A&W in Winnipeg on marion st on Tuesday July 14 2020 I got a promo deal using the website promos at the time I ordered I showed the rep my phone at which time he took my phone out of my hand And scanned the promo code I asked why he took my phone and with covid 19 why would you take my phone his response was my hands are clean?? I responded that’s not the issue. I went on with waiting for my food. Now comes the more interesting part where A & W has now lost my business and so far a fair amount of friends that I had spoken to in person since I haven’t gone beyond this and the store manager. So I got my food then asked for the manager which no manager was present so I asked for the name and number at which point a rep nice lady was going to write it down then some other rep decided to say no I can’t have the name and number. I said I want to make a complaint the rep responded back to me he said he was sorry. Once again I said that’s not the point and you seem to be defending what he did was ok and I’m wrong. Then some other guy steps in and starts getting upset and aggressive tone towards me at which time I wanted no part of so I asked for my money back and said I might not ever come back to this place. He replies good we don’t want your business I asked what title he holds his reply I’m the supervisor. I said ok I would like my money back please. He goes to the til at which time people waiting in line he gets more mad at me for no reason once again making it seem like it’s my fault. He says tap your card when it says too I tell him ok. He starts getting a very aggressive tone towards me and say tap your card. I tell him is says welcome it doesn’t say tap he asked me again 2 more times after 6-8 attempts he says see and starts throwing the refund slips at me. He proceeds to give me the money back but instead of refunding $8.95 he refunds $8.70 I didn’t pick up the money off the counter when I mentioned what I got again mad opens the til takes a quarter and tosses on the counter. Needless to say I went to a different A&W was able to use the coupon that almost expired but I can tell you this I did nothing wrong and if that first rep dropped my phone I’m sure they wouldn’t pay for repairs or replacement phone and if all these protocols are in place for covid 19 why does anyone need to take my phone. Lastly a supervisor saying they don’t want my business for no reason is appalling and they don’t care they lost a customer but I’m pretty sure A&W isn’t pleased about losing customers. I grew up on A&W and prefer it over any fast food place hands down my kids love A&W as well, however after this experience I will NOT give another cent to A&W period if that’s how they want to treat customers and specially when they make you in the wrong because I asked for a managers name.

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  13. kimberley taylor 1 year ago

    This was the worse experience myself and my 12 year old son had at A&W.
    This location is at 2858 Dundas St W, Toronto, ON M6P 1Y8
    My son had the egg with bacon served on an english muffin with a hash brown. It was so greasy that the english muffin was soaked through with grease. my son wouldn’t even take a bite and I don’t blame him.
    I had ordered a mama burger with fries both were disgusting and I was unable to eat them. The fries and the burger looked recooked.
    Extremely disappionting time at A&W

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  14. Ken Boody 1 year ago

    July 2, 2020 at 2:00 PM at the franchise at Huntsville Ontario Canada. I waited in the drive thru for 15 minutes and placed an order for Teen Burger, onion rings and root beer. I think I paid $17.00 for this. I opened the bag and 6 onion rings ($5.49) and they were good but for $1.00 each is pricey. The teen burger was very poor. the meat was very dry and the pickle ,onion and scant condiments were on the bottom of the burger. The burger was in a flimsy paper container so the burger was falling apart before I could attempt to eat it. The Root Bear had so little ice it had melted before I opened the lid and was flat, no carbonation. I think this franchisee needs a lesson in QC. Never again. Too expensive, poor quality.

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  15. Debbie Fuller 1 year ago

    The last 4x of getting A&W have been very disappointing. This time, I actually complained to the manager and got nothing but attitude. He said he would mail us coupons…..which doesn’t help with our dinner tonight. So much for loyalty…..our family has enjoyed A&W for years but, no more. Keeping quiet and not complaining (thinking it was just honest mistakes) does nothing either……they don’t care!

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  16. Rita Kubat 1 year ago

    This place is unbelievable, they now send out emails instead of coupons. Every time I try and print them off they flag used??? They were just sent out that day. Tried contacting them 2 more days expiring. I will never beg for coupons but try and give head office chance to rectify the situation. I finally got email back with how to print, how many of us who use tablets knew you cud not print them off?????? They finally sent email asking for my postal code to reissue them for right district. Never to this day heard back from them. This is my third time trying to rectify issue. Thank goodness chic filet is now in Yorkdale.
    If I cud give them 0 stars I would. Their dining area is filthy not busy but I guess wiping tables is not their job.
    Good luck in future
    R.K.

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  17. Stuart Johnston 1 year ago

    – After having an angioplasty and a stent installed in one of my arteries, my cardiologist impressed upon me that I should move away from eating animal protein and seek to eat non-animal protein only. I used to like Tim’s coffee so on the way to work it was practical/easy to pick up one of their ‘better than sausage’ sandwiches along the way – the sandwich also had tomato and lettuce on it – yum yum. So approx. 4-5 months ago, Tim’s discontinued with the sale of these sandwiches (they stated that sales/revenue wasn’t where they needed it to be to be profitable) – I was quite disappointed.
    – So when looking for alternatives, I was pleased to find that A&W offered a delicious breakfast sandwich option that was quite similar – meatless, tasty, and offered with tomato and lettuce as well. This, combined with the coffee improvement, made A&W a nice relatively healthy option through the week. Now just today, when I went to purchase my preferred meatless breakfast sandwich from A&W, it was gone…. discontinued.
    – Beyond my personal disappointment, I am a little confused since I t was my understanding that the over-all trend for our society was to improve our diet(s) and become more healthy – offering a meatless alternative for people is an important part of that trend. Whoever, or whichever shareholders involved with making this decision, appear to be ‘way off’ when it comes to addressing and projecting what people’s needs are (or where your future profit lies). I love the taste of beef, but most all of the quality research out there shows very clearly just how harmful the use of beef is, re: personal health, environmental costs, etc. The decision to take the meatless alternative off the market has lots of consequences, and from my personal perspective, it really sucks .. my personal health is impacted by it.

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  18. Bernd Doberstein 2 years ago

    I have never bee so disappointed with my breakfast meal at 1718 Erin Ridge St Albert. I asked for the eggs over medium-dry brown toast, crisp bacon, and the sausages well done. After waiting how long I get my meal eggs not really over medium, uncooked bacon and sausages are not the way I wanted them. I said to the server that the bacon is not crisp and the next table said to me that is the way they wanted it too. I did not think the server was going to bring me some crisp bacon so I asked another server. Then brought some bacon which is completely opposite of well done, nearly burnt!I was at this location a couple of times before and I was really impressed with the breakfast.

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  19. Wendy Hetherton 2 years ago

    I need an email address for the a&w head office, can someone help me.

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  20. Murray Lowe 3 years ago

    I would like to ask A&W why people that do not like a spicy product are subjected to having to purchase them? Or just throw coupons away that they cannot enjoy. I have received a set of your coupons lately that states you are not allowed to interchange the Spicy habanero chicken for anything including just a chicken burger. Just because there are new people moving into Canada with different tastes than Canadians why should food turn into a challenge for us to enjoy? There are many things not in your coupons for people with sensitivity to beef burgers or whatever they are. This would also be like something that doesn’t make them ill to eat. I am asking because when I was young A&W food seemed to be much more enjoyable. I know I am one out of millions of customers and do not mean anything special to you folks but I thought maybe you could give some thought to the few of us. Thanks for reading this blurb

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  21. alison moore 3 years ago

    I have been a big fan of A&W for years, untill my last visit which was Sunday
    I ordered 2 combos and of course root beer as my drink , my question is
    WHY AND WHEN did you decide to change your straws to 100% compostable did you try this product before you replaced the plastic straws. I would say you did not because these straws are terrible and fall apart before you even finish the drink you ordered.

  22. Liz Kranz 3 years ago

    While visiting your A&W in Huntsville, Ontario. I was very please to have the option of a meatless burger. Good for you. It was amazing.

    When I asked the server for no mayo and no cheese=Vegan+ she was very helpful and accommodating and pleasant.

    Thank-you so much for such a YUMMY burger for those of us who wish to eat ethically.

    I have heard MANY people comment that this is the best burger they have ever had.

    Good job, A&W.
    YAY

  23. Mary 3 years ago

    I live , literally, two minutes drive from the A&W.
    I went to the drive thru and ordered a coney fry and 3 piece children strips. When I arrived home (again a two minute drive) my fries were ice cold; the Coney fry sauce had no sauce, just thick clumps of ground beef with spices; chicken strips were cold and looked over cooked. Come on, we pay enough for this take out food and A&W should have better standards than this. This was unacceptable service of food and certainly was NOT worth the money I spent. I’d say you are failing and need to step it up or you will lose a lot of business. Word of mouth can be your best friend or your worst enemy.

  24. Roger 3 years ago

    Tres mauvais service a la succursale de boucherville. Employes pas former et cuisinnier pas polie avec les clients. Je ne retourne Jamais a ce restaurant.

  25. Diana 4 years ago

    My husband and I went to the A & W in Bolton this morning (Simcoe Day) at exactly 11:01am and ordered breakfast. (I had seen an ad for all-day breakfast.) When the cashier asked the cook if it was not too late for the full breakfast, he just grunted at her and looked angry. She said since it was after 11am, we could only have breakfast sandwiches. Needless to say, we left since we were only 1 minute late!

  26. pam 5 years ago

    I was at 32 &32 st location had breakfast eggs where cold bacon bone cold has brown dark brown reheated again and toast luck warm horrible! 3 other people complained eggs runny toast nor cooked one guys sausage still frozen I spoke with superior he did nothing. I also asked for brown Bread the lady said they don’t have and then 10 min later a lady had breakfast with brown bread. Horrible food and service.

  27. Deborah Toth 5 years ago

    I absolutely love A&W, in fact it is the only take out food I eat. I will
    drive a few extra miles just to get to a location. Today I attended a location on Chemong Rd, Peterborough. I ordered my usual MoMA burger, cheese, bacon, no onion or pickle, fries & root beer. I get home all excited to sit down & eat my lunch when I see how wrong my burger is. My burger had no bacon, no cheese (which I paid extra for). The only thing on the burger was mayo. I don’t normally like to complain but I live 20 km away from the closest location so it’s not just down the street. I was so disappointed that I just had to share.

  28. Julie Armitage 5 years ago

    My husband & I brought our 8 year old grande daughter to a&w in grande prairie Alberta 111441 100 ave at 10 am this morning. The girl serving us was so snotty there was no brown bread then no chocolate milk I had ordered pancakes for my grand daughter after she slammed them on the corner of the table all the food in one place I noticed there was no syrup. I went to ask for some. She said there was none that they ran out & she thought it was funny. She was smirking the whole time. I’m so angry this is the 3rd time with that same girl She is so rude to everyone. How do you serve pancakes with no syrup. .????? She didn’t even care. I want to talk to to someone………

  29. Pina 5 years ago

    yesterday at around 4 in the afternoon, I went to A&W on Major Mackenzie and Weston road in Woodbridge, Ontario, to get 2 Chubby chickenburgers with double meat, one for me snd one for my dad, when  I got home, my dad opened his up and got sodisgusted, the chicken was so hard, couldnt even eat it, I then brought them both back and spoke to the manager, all he did was give me my 7 dollars and change back,no apology, didnt  even ask me if I wanted something else, I wasnt very happy at all, that was the last time there for me, I went home and emailed head office, I would appreciate if something could get rectified, I would like some sort of rectification, I hope some one will get back to me today

    Thank You

    Pina Papeo
    Not happy at all

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