Zehrs Markets customer care and support service

Zehrs Markets is a chain of supermarkets located southern Ontario. First founded in the city of Kitchener in 1950, Zehrs Markets was named after the store’s founder Emory Zehr. Ontario residents continue to rave about all the conveniences Zehrs offers its customers.

Not only do most Zehrs locations have bakeries and meat/produce departments, they also have a vast selection of wine, electronics, and even professional optical departments.

Telephone number

First off, if you want to call Zehrs for any reason, here’s the best number to reach their Customer Relations Centre:

  • (866) 541-6315.

Just be aware, this Customer Relations Centre is only open from 8:30AM-5:30PM Mondays through Fridays.

You can also fax the Customer Relations Centre by using the number:

  • (905) 861-2387.

Contact Us Page

This is Zehrs’ “Contact Us” page. In addition to the phone numbers already listed above, you can send an email to Zehrs directly from this website. There’s also information on Zehrs’ official mailing address listed on this glorious page.

Zehrs Markets Faqs

Don’t you just love FAQ pages? Someone else asks your stupid question for you so you don’t have to look like a total jackass. It’s genius. If you have a silly question bumbling around your brain, why not save yourself the embarrassment and see if it has already been asked on this FAQ page. Trust us, you’ll be glad you did.

Store locator

If you want to shop at Zehrs, then you’d better know where they’re located. That’s kind of obvious, right? But how are you going to know where to go. Never fear, the “Store Locator” page is here. Just click on this URL to easily find the closest Zehrs store to your home address.

Zehrs Markets Flayer

Nowadays everything is online. That’s right, even grocery store flyers can be found on the World Wide Web. To take a peek at Zehrs’ latest flyer, please take a look at this link.

Zehrs Markets Address

In case you didn’t know, Zehrs is actually owned by Loblaw Companies Limited. So, if you want to send a hand-written letter to Zehrs Customer Relations Centre, you must write out your mailing address as such:

Loblaw Companies Limited
1 President’s Choice Circle
Brampton, Ontario,
L6Y 5S5
Attention: LCL Customer Relations Centre

Social media platforms

Hey, just because Zehrs is a grocery store doesn’t mean it isn’t hip to the latest digital trends. That’s right, Zehrs is on Facebook. If you’re on Twitter, you can check out Loblaw’s Twitter feed on this webpage. And, finally, Loblaw has its own Instagram page on this site.

Customer care reviews
Average Rating
91.9%
 4.6/5 (16)
 4.6/5 (16)
 4.6/5 (16)
 4.6/5 (16)

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16 reviews

  1. We often shop at Zehr’s (Erb and Fisher Hallman, Waterloo), and have been extremely pleased with the staff – friendly and helpful.

    My one concern, and it’s in support of the Cashiers, is their having to ask if customers would care to donate to whatever. I politely decline – because I don’t believe Cashiers should be put into that situation. Have someone stand at your exit door for whatever cause you’re hosting.

    There are folks who, when put on the spot, are too embarrassed to say, ‘No thanks.’

    Sincerely, Del Kraehn

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    1 person found it useful.
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  2. I was at a your Zehrs store on Ottawa St in Kitchener On Oct 5th at about 3:15pm my wallet must have fallen out of my bag I raced back to the store and saw a gentlemen picking up the carts and I asked him if he saw a wallet in one of the carts he was retrieving to bring back into the store he said he had and returned it to customer service. I went into the store and picked it up I dont know his name but hope you can find out his honesty needs to be rewarded in some way by that store and by this company you have one terrific employee hang onto to that…

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    1 person found it useful.
    Helpful We appreciate your evaluation.
  3. There’s a lady that worked tonight sept 27th21 she harassed my boyfriend an I peaked inside our bag without looking accused us of stealing mean while we have a receipt for the beer I had got from lcbo which is next door .. and the day before she harassed us about our grocery order which everything scanned an went through and still leaned over my shoulder literally watching me as I scanned everything still accused us of stealing
    She also gave nasty attitude two days in a row which wasn’t appreciated I really hope she gets a write up

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  4. Had a Covid shot at Zehrs Orillia. Pharmacist was extremely helpful with explanation, no waiting just an overall positive experience. We dealt with two different pharmacist between first and second shot and we had very positive experiences with both!!!

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  5. I am really disappointed. I have been buying the Daiya brand alternative cheeses at Zehrs in Cambridge (8 & 97 )
    I found they are no longer selling them and have replaced them with a PC brand vegan shreds.
    I have to be honest. I made a homemade pizza and used the entire bag of shreds on the crust. There was no cheese taste at all and my family wondered why I did not use any cheese. Also the small shreds hardened like having small twigs in the pizza. I would not think of buying this ever again. Now I will have to travel far to find the Daiya cheeses. You sell all varieties of other products. Why are you trying to limit those that are vegan or have milk allergies? There are so few choices already.

    I would also comment on the yogourt alternative The old container was 680 g. The new version is 500 g at the same price and to be honest it does not taste good like the old one. So that is two products I will not longer buy from you.
    I will have to shop at other stores to find what I want.
    Bad move.

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    Helpful We appreciate your evaluation.
  6. I have been shopping at Zehrs at Highland Plaza (Franklin Blvd. Cambridge) for more than 30 years. I am upset to see one of the cashiers (a Tall very young male) constantly pulls back his long uncovered hair every 30 seconds and not wearing a net or gloves. I have taken this up with one of the cashier supervisors and nothing has been done after a week prior to when she was informed.

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    1 person found it useful.
    Helpful We appreciate your evaluation.
  7. Was using the self checkout and heard a CSR proudly conversing with a customer about attending the anti lockdown protests and recommending open restaurants during the pandemic while stay at home orders are currently in effect.
    It felt like going to a restaurant and the chef talked about not washing his hands after going to the bathroom.
    I would’ve left without the groceries but I’d already paid and was exposed to this employee.

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  8. Unable to get into Zehrs order site for 2 days after using for over a year. Customer service not open on weekend. Could not locate a customer service number on the order….so I used this website. Will not be using Zehrs again.

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  9. I needed to buy beef tenderloin, and the man who was in the butchery was extremely rude, he didn’t want to tell me his name unfortunately, he has white hair. Another lady and me we were waiting for him to come and help us but he never paid attention to us, we were waiting and waiting and he was very rude, when I told him that I needed to buy a piece of beef tenderloin and never came to attend me, I told him please can you come and he said he couldn’t because he was busy cutting some meat. I told him that I was going to report him, that I needed his name, and he said “ Go ahead report me “ I have never had this experience at Zhers and I hope it doesn’t happen again, I had to go to the butcher outside.

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    1 person found it useful.
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  10. I want to commend Mel a cashier on her excellent customer service. She said hello right away and served me with a cheery disposition. During COVID the only outing many seniors have is going to the grocery store. Having a genuinely caring interaction with your staff made my shopping experience enjoyable. Give that cashier a raise for her efficiency and most importantly her people skills.

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  11. Unfortunately my review is not good on Dec.11 my wife attended the Alliston store to pick up some beef tenderloin as it was on sale. My two married daughters asked if she would pick up one for each of them, that morning our friend called to say she was at the store and had the butcher cut the tenderloin into steaks. My wife went to the store picked up 3 tenderloins and asked the butcher [Gavin] to cut them for her. He was rude and said lady it is Covid we do not do that. My wife said the butch cut her friend this morning his name was Frank. Gavin told her no we do not do that and that she was greedy as she had three tenderloin and she should put some back. Gavin continued to tell her she could complain about him as he does not care. There was no sign saying there was a limit per customer, my wife become embarrassed as there where other customer around. On Sat. Dec. 19th my wife and I were in the store and there was Gavin with a customer at the meat bunker, he took the lady’s roast and cut it into steaks, we both watched. My wife when the lady left ask Gavin about covid. He was with some other employees and he immediately said here we go again and proceeded to tell the other employee about the event the previous Fri. laughing. Gavin then followed us as we walked away watching us with a big smile on his face.

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    1 person found it useful.
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  12. The zehrs in uxbridge never has enough cashiers during mid morning till mid afternoon.there are always 5 – 10 people lined up for access to only 2-3 check out aisles.I sometimes spend more time in line then actually shopping.Too bad there is not another grocery chain in town that could provide better service!!

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  13. in an age when most letters to a company would be of a complaint nature or at least negative in nature, I would like to give a big applause to the Zehers on Weber ave in Kitchner Ont. I myself am a retired serviceman from TORONTO HYDRO. I’ve heard all the complaints one can hear, and cut off my share of cust. for non payment of hydro. I have also tried to exceed expectations with cust. to give as good amount of service as I humanly could.When this covid tragedy started I took my 85 year old mother from her seniors apt. in Kitchner to look after,protect, and feed her so that I would have one less worry. After three months when Ontario went to stage two we all agreed mom could probably do well on her own again.Last week my mother came to her reg. grocery store on Weber, shuffled around like a little penguin, as this is how she walks at 85, got her groceries and stood in line. An announcement came over the PA system which my mother thought; mentioned the debit machines would be down. She turned to the gentlemen directing customers to the various tellers to explain she only came with twenty five dollars, she expected to use her PC card for the rest.She thought she would have to return some groceries but was told it would be ok, and proceeded to the teller.Confused, my mother did as was asked, and the teller tallied the grocery bill.Without any fanfare, and proudly, I’m sure,your employee told my mom, it was on the house. I was not there at the time as I live in Whitby, but my mom called from the car to tell me the good news and you would have thought she won 1000 dollars at bingo. And she has, but was’nt half as excited as 65 dollars worth of groceries for free. Bravo Zehrs, you made a man whose had to be hardened, to cut off peoples hydro for a living,shed a tear.

    I thank you very much: Dan and Sharon Horrell, Ps.i’m retired living in whitby and Im considering moving to Kitchner; I’m jealous.

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    Helpful We appreciate your evaluation.
  14. I contacted the Eramosa store in Guelph to put in an order to be delivered. I asked for confirmation that delivery was free. They advised me that it was through a third party Insta cart. I assumed that Zehrs would rectify any issue if insta cart didn’t.

    The issue for my order on April 2 I only indicated that I would accept 1 substitute if the item wasn’t available.
    What bothers me most is they substituted the cookies and we opened the package they were stale. We looked at the expire date Feb. 14/20.

    I have emailed insta cart 3 times with no reply and the phone service is out.

    Am I wrong that Zehr’s will stand behind there products and services?

    Pat johnson

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    Helpful We appreciate your evaluation.
  15. This is the third week I have gone in to Zehr’s Stanley Park, to find no flyers….at the beginning of sales. Why?

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  16. I live in Keswick, On and in our flyer it said that your Beef finger meat was on sale. I was in there last night (Friday) to buy some and was told they didn”t have any because they didn”t get there delivery on Tuesday but they were getting a delivery that night. I was in there today (Saturday) to buy some and they said they didn’t get last nights delivery. It is absolutely ridiculous that if your going to have a sale you don’t make sure the product is going to be in stock. This store does this all the time to bad they don’t make a phone call to find out where it is.

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