Xplore Mobile customer care and support service

Xplore Mobile is a wireless service of Xplornet Communications Inc. This service was made to provide text, data and voice services on an LTE 4G wireless network.

It was launched in 2018 and two pop-up stores were opened in Brandon and Winnipeg. Xplore Mobile aims to launch more retail locations all across Canada in the coming years.

If you’re in Canada and want to contact Xplore Mobile – you’ve come to the right place. Xplore Mobile’s exceptional customer service will not let you down. Xplore Mobile wants its customers to have an amazing experience; hence, they keep upgrading its customer support system so their current users can have the best experience.

xplore mobile support

Here is everything you need to know about how to get in touch with Xplore Mobile Canada today!

Customer Support

Xplore Mobile has a user-friendly customer support service, which is available for its customers all over the country. Whether you want to file a complaint, give feedback about your experience or simply ask a question, click here to visit their website. Their website will provide you with multiple options on how to contact your nearest Xplore Mobile outlet or studio.

Got no time to browse? Don’t worry; we have made a list so you can easily go through all the options and pick the most suitable one for you.


Before visiting its social media page, you can always go through Xplore Mobile’s FAQs page to check if your query has already been answered. Whether you have a question about activating your new phone, payment and billing or simply want to learn more about data usage and coverage, Xplore Mobile’s FAQs page covers it all. There is a separate section on the page, where you can learn all about the different sections of your bill so you always know why and what you’re charged for. Click here to read detailed answers from their FAQs section.

Xplore Mobile customer service

Accessibility Policy

Xplore Mobile’s accessibility policy aims to include people with disabilities. For its customers who are differently abled, they offer a 30 day trial period where they will not be charged at all. Xplore Mobile also offers sign language interpreters for people who have hearing difficulties. They also have online videos where you can watch people interpreting answers to different questions that are frequently asked. Whether you want to know more about coverage and network or your device and technical support, Xplore Mobile is always here to help you out. You can view their accessibility policy here.

Sign Up

Another way to get in touch with Xplore Mobile is by signing up on their website. Through this option, you will be able to pay bills, check how much data you have used and see travel options. Signing up through their website will also allow you to open a customer support case where you can let them know about your issues and give suggestions. Your application will be reviewed by Xplore Mobile and they will get back to you as soon as possible. Click here to log in to Xplore Mobile Canada and avail all of their services.

Xplore Mobile support number

If you don’t like to wait and want an immediate response, you can always call Xplore Mobile Canada at 1-866-841-7004. Its helpline is open 24/7 from Monday to Friday. Make sure to use your Xplore Mobile phone when making this call since this number is for current customers only.

Xplore Mobile apps

A simple way to contact Xplore Mobile is through its application. Download the application from the App Store and you will come across different options to get in touch. You can use their application to learn more about Xplore Mobile Canada and its amazing deals and discounts, too.

xplore mobile support

Xplore Mobile on Social Media

Besides visiting their website, you can contact Xplore Mobile Canada on its social media platforms, too. Here are a few:


Facebook is a quick and reliable way to reach Xplore Mobile. Through Facebook, not only can you file your own complaints but also read other reviews before making a decision. This way, you get to learn more about Xplore Mobile and how they interact with their customers and their policies. You can use Facebook to learn more about the brand, ask questions about whatever issue you may be facing, and even file complaints. Click here to visit Xplore Mobile Canada’s Facebook page.


Messaging or tweeting Xplore Mobile on Twitter guarantees fast replies. Whether you want to know when your package will be delivered or why you can’t sign into your Xplore Mobile account, message them on Twitter and your issue will be solved promptly. You can also use Twitter to tag Xplore Mobile in your posts and pictures. Twitter is a great platform to learn more about Xplore Mobile’s packages and deals for new and old customers. Click here to visit their Twitter page.

More about Xplore Mobile

Xplore Mobile was established in 2018 and since then, they have been planning to open more locations in Winnipeg and Brandon. Xplore Mobile believes in fairness, transparency and simplicity and always prioritizes its customers. Its prices are fair so that all customers can avail its services and its plans are simple and clear.

Xplore Mobile’s customer representatives are professionally trained to help you and are guaranteed to explain things to you in a friendly way. Xplore Mobile believes in letting the customer take charge by never keeping them in the dark; hence, it goes out of the way and provides options like bill explainer. You will always be aware of every cost since Xplore Mobile doesn’t have any hidden charges.

Xplore Mobile has several different plans so you can choose one that meets your requirements. They also have three major policies, so that they can do better for their customers. Its fair access policy, which can be viewed here, makes sure every customer gets the amount of data they have signed up for. Your privacy matters to Xplore Mobile and this is why they have made a detailed section about it on their website, which can be viewed by clicking here.

Xplore Mobile offers extraordinary service to all its customers – no matter where you are located in Canada. If you want to contact Xplore Mobile, try the options listed above to visit a store near you today. You can look for a store that is located near you by clicking right here.

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