Trading data usage for charges by the minute is a lot more convenient in some parts of the world. WhatsApp offers a very good solution for people that want to get in touch with others from around the world.
Since its release in 2009, the app not only grew in popularity but also in stability. Constant development updates have made the app run smoother and compatible with more devices. It’s no wonder that tech giant Facebook paid more than $19 billion to acquire it in 2014.
However, no operating system, platform, or device is flawless and this often means that certain apps like WhatsApp are subject to technical difficulties. Some get fixed with updates but others require intervention from the user.
When you’re in need of assistance from WhatsApp, there are a few methods to get in touch with a customer service representative. That is, of course, if you find browsing through the FAQ section a complete drag.
WhatsApp Language Support
The WhatsApp official website has support for over 20 languages. If you want to switch from English to French, you can do so quite easily by accessing the language list on the website’s top menu.
WhatsApp FAQ
The WhatsApp FAQ section is perhaps the first place that you should look for answers. It’s a standard format with different categories of specific questions and answers which should guide you through a DIY quick fix.
The main topics are separated into sections for specific devices, one for general information, and one dedicated to the WhatsApp Business app. Here are the topics:
- General
- Android
- iPhone
- Windows Phone
- Web & Desktop
- Nokia S40
- BlackBerry
- BlackBerry 10
- WhatsApp Business
WhatsApp Online Assistance
If you want to send a specific message, you can do so by using a number of links from the WhatsApp Contact Page.
You will notice that there are individual links listed for the following topics:
Messenger Support
If you’re like most WhatsApp users, you probably need information or help with the messenger app itself. From the WhatsApp Messenger Support page, you can select the device you’re using from a list. Then you will be shown the appropriate email address that you can use to ask for assistance.
Business Support
This section is for any inquiries directly related to the WhatsApp Business app. You can use the following address smb_web@support.whatsapp.com to get in touch with a customer support representative.
Enterprise Solutions
This section provides all the information you need to know about how to download and use the WhatsApp business app in order to give your business a professional online presence.
It also gives you four distinct customer service contact options for Android, iPhone, Nokia S40, and Windows Phone, if you wish to block certain businesses from contacting you on WhatsApp.
Using this method resolves matters quicker than relying on a traditional report which could take up to a few days to solve.
Privacy Policy Questions
This is an interesting section which not a lot of tech companies seem to have listed. If you’re a WhatsApp user, you can ask specific questions related to their Privacy Policy to get additional information on a particular topic.
Once on the page, you’ll be given a list of questions categorized into clear topics. Make your selection and proceed from there.
General Business Questions
This is different than the Business Support link because it deals with general inquiries and not with specific problems with the WhatsApp Business app. You can voice your inquiries at bd@WhatsApp.com.
WhatsApp Customer Support via Phone
WhatsApp doesn’t list any customer service phone numbers. There is a way to get support directly from your phone but it will prompt you to send an email instead of displaying a phone number which you can call for your area.
To get the support through the app on your phone, you must open WhatsApp, go to Settings, and then Help, and then click Contact Us.
WhatsApp on Social Media
WhatsApp is active on the following social media platforms.
However, neither of the social media platforms is ideal for resolving technical issues or getting your questions answered. Both Facebook and Twitter are used by WhatsApp to post occasional tutorials, upcoming events, development news, and other general information.
You can send a tweet with your question but it’s not guaranteed that you’ll receive a satisfactory answer. It’s best if you stick to using the specific email addresses listed on the official website if you want to solve your problems fast.
WhatsApp Corporate Address
If you want to go old school and contact the company’s headquarters via letter, you can do this but it won’t be a quick process. The company is registered in Dublin, Ireland which means that traditional mail and even phone calls will be quite expensive.
WhatsApp Ireland Limited
4 Grand Canal Square
Grand Canal Harbour
Dublin 2,
Ireland
Final Word
Although it seems a bit weird that a cross-platform VOIP service owned by a tech giant like Facebook doesn’t offer customer service via phone, there are some solid ways for getting the information and assistance you need from WhatsApp.
The official website has tons of resources available on the FAQ page. The fact that all the threads are organized by specific devices and platforms makes finding your answer a lot easier. Of course, there’s also a search box that you can use to type a specific question.
The contact page is also well-organized and there are specific links you can use, depending on your problem. This way the company ensures that you’ll always get in touch with a representative that’s trained to handle those types of situations.
It’s also a bit disappointing to see that there’s not a lot of feedback or problem-solving potential on Facebook and Twitter. Especially since more and more companies have expanded their customer service on social media platforms in order to allow more users to get in touch with them faster.
