Wendy’s Canada customer support service

Dave Thomas founded Wendy’s, named after his daughter, at 257 E. Broad Street Columbus, Ohio on November 15, 1969. The fast food chain rapidly grew to become the third largest fast food restaurant in the world. The first Canadian Wendy’s restaurant opened in Hamilton, ON in September, 1975. Twenty years later, in 1995, Wendy’s merged with the Canadian coffee and baked goods restaurant chain, Tim Hortons. Wendy’s primary products include square hamburgers, chicken sandwiches, French fries and beverages, plus their signature offering, the Frosty, which is a soft serve frozen dairy dessert. Several other products such as the famous Baconator, chili, nachos and fresh salads are now also available. Wendy’s restaurants are located all over the country, from one end to the other.

Wendy’s customer support

The easiest way to file a complaint, ask a question or get an answer to your question is to ask at your local Wendy’s. You can speak with any of the workers or ask for the manager. There are also several ways to find help online. The Wendy’s homepage has a mountain of information about the company, the products and great food deals. If you can’t find what you are looking for, check out the contact page for even more info. Good or bad, Wendy’s is always glad to hear from you, so leave a comment about your experience.

Wendy's Restaurants of Canada logo (CNW Group/Wendy's Restaurants of Canada)Don’t like the menu combos? You can easily build your own meal with all of your favorites and all the nutrition you need for a healthy meal. Some locations allow you to order your meal online or on your phone so there is no waiting in line when you arrive. To find out what special services are available where, use the handy find a location.

Wendy’s Canadian headquarters is located at 5515 North Service Road, Suite 201, Burlington, Ontario, Canada L7L 6G4, call (905) 331-0341.

Follow Wendy’s on Twitter and Facebook for great deals and special offers. Feast your eyes on a bacon masterpiece or watch the exciting adventures of the Baconator on YouTube. Watch the Baconator job interview or follow him on his first date. After a few mouth-watering videos, you’ll be ready to run out and grab a Wendy’s burger of your own.

Wendy’s customer care reviews

Average rating

78.8%

3.9/5 (8)
4/5 (8)
3.9/5 (8)
4/5 (8)

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14 Reviews
  1. Elizabeth Castro 5 days ago

    To whom it may concern,

    Yesterday at 7:45 pm, I had a nightmare experience at your restaurant located at 2575 St Clair Ave West. I arrived to your establishment with my three friends, excited to get Wendy’s, so we walked through the front door, unaware that they were not taking orders from there. I was rudely told “go through the walk in”. So, we patiently waited behind multiple cars to place our order. As it was our turn, we waited but no one spoke through the intercom. Then someone started screaming through the window, so my friends walked up, leaving me to keep our place in line. Finally, I approached the window as well, and one of your employees started saying that we had to wait until every car had ordered before we were able to. The issue with this is, we had already waited out fair share of time and, more and more cars kept queuing behind each other. So I said, “how long would we have to wait”, to where the employee countered “I don’t know”. She said, it’s a preference from their manager/owner. After, some back and forth, because I was clearly irritated, I was not told that when I walked through the front door, I asked to speak to the manager. Their manager says, there is nothing they can do, we would have to wait an uncertain amount of time. Where I am completely unsatisfied with this experience, the manager and I got into a screaming match because she would not let me speak and continued to talk over me. Before I knew it, I was bombarded with three of your employees all speaking, and then finally the manager tried to close the window blinds on me. I have worked in a restaurant for years and I know what customer service looks, and this was utterly unacceptable. As a server, I understand that the reputation of the brand is important so it’s essential to not tarnish that. As well as; during these trying times, it’s also important to work together as a community. I am so saddened with this experience because I have not had Wendy’s in years and I left my home during a pandemic (I do not drive might I add) to walk over, and received blatant disrespect.

    1/5

    1/5

    1/5

    1/5

  2. Jason Randall 3 weeks ago

    Just had a burger in Collingwood ontario. Tried again 2nd time in a month burger was horrible. Will not go back every again. Burgers get worse no taste lots of grease

    5/5

    5/5

    5/5

    5/5

  3. K Hall 1 month ago

    On the 6th of April I tried to phone in my order, the person who answered the phone was rude saying that she had 15 cars in the line and to call back in 15 minutes. I gave it 20, she hung up on me then proceeded to take the phone off the hook. I have now been trying for the last 45 minutes to phone in my order as the person who is picking it up only works until 2, then I’m s%#t out of luck, there’s no way for me to walk there as im disabled and have diabetic ulcers on the top of my foot. This is a professional business, a well known restaurant and the workers should be used to the work involved with the fast food industry, this isn’t the 1st time there have been issues with rudeness and wrong orders. Can’t complain to the actual store for fear of what they will do to our order. Please fix your workers or provide better training. I have no way of changing the stars above. Thank you.

    5/5

    5/5

    5/5

    5/5

  4. Carol Willis 2 months ago

    My husband and I picked up a late dinner from the Wendy’s drive thru at Appleby Line and the Harvester Rd. There were only two workers visible. Neither wore a mask or gloves. Both looked disheveled. Even without the virus I would have thought twice before allowing them to handle my food. Your company can and should, do better in looking out for the best interests of your customers. It’s no time for doing things in half measures. In the meantime, our business will go elsewhere.

    5/5

    5/5

    5/5

    5/5

  5. Cathy Culp 3 months ago

    Wendy’s restaurant Hartzell Rd. St. Catharines Ont.
    The drive thru staff at Wendy’s are not wearing protective gloves at this time. According to the staff they are not allowed to. For Gods sake please change this stupid policy right now. ALL staff wear gloves
    especially right now. The staff member I spoke to was more than willing and eager to wear them. THEY ARE FORBIDDEN TO BY THE MANAGER.

    5/5

    5/5

    5/5

    5/5

  6. Andre Leblanc 4 months ago

    Stop at Wendy’s in Grande Prairie AB to grab lunch to bring home for the family which I live 45 min away order was $ 55 when I ordered my lunch in the drive through and I looked On the screen everything I ordered was ok when we got the order we looked in the bags to make sure everything was in there it looked like it was all good got home and proceeded to eat and not one of the 5 orders I put in was correct got all the wrong orders we will never go to Wendy’s again

    5/5

    5/5

    5/5

    5/5

  7. Tamra Smith 8 months ago

    At 7:30pm on Oct 7, the service at the Tillsonburg, Ontario store was atrocious. They messed up the order before mine My order sat on the counter for over 5 minutes, ignored by staff. Then they put it in a to-go bag when I ordered “eat in”. I mentioned that the food had sat on the counter, and they asked if I wanted fresh cooked. I stated that yes & I wanted the cook to wear a beard net as I had noticed he was cooking without one. I then asked for a manager & demanded my money back.
    My question is why did the cook not have a beard net on? The managers excuse that she had been on a break was just that…an excuse. Ive never had such bad service at a Wendy’s before.
    It’s not like the restaurant was busy,,it was total lack of respect & professionalism on all the staffs part.
    I am disgusted & will not go to that location again.

    1/5

    1/5

    1/5

    1/5

  8. Kim 2 years ago

    Harmony taunton at the busiest times no matter when always has 1 cash open ALL THE TIME. When leaving Tim’s which is connected I wanted to take out a bake potatoe for same night. Line up again was lengthy only due to 1 ONE cash open which I then opted to go thru drive thru which is always faster. Potato looked like it was dropped l, not very hot and in fact tasted gritty. Very disappointed to say the least. Glad u didn’t decide to get 3 for company coming. Also that u can recollect was there ever a clean table to sit at. Busy or not.
    It’s the only thing I had but did get a diet coke free bc of ur senior deal.
    I’ll remember better next time if in fact I ever go there again. Thank you
    Sept 3rd 2018

  9. Dianne pell 2 years ago

    This summer l have listened constantly to your advertising for a 99 cent frosty. Recently while traveling a road trip with my family , we were travelling the 401 westbound. We has been driving for a really long time and the heat was a record high. We all agreed to keep driving till we got to the enroute in the clarington area where we knew you were located. We placed our order and when my husband drove thru to pay he was quoted a much higher price than we had anticipated. We asked about the special and the associate said well a small here is 2.39and we dont do the offer. As a long time customer l was very disappointed at the way we were spoken to and also the fact that we waited to find your location and after pulling off a very busy 401 had no choice but to pay the full price. If you are not going to honor your advertisements maybe you should put a large billboard on the highway so people do not waste their time or experience the disappointment

  10. Jane McDonald 2 years ago

    My granddaughter, Aria, and I had a very nice experience at Wendy’s and I wanted to share it with you. Yesterday I was looking after Aria, who is 3, and I asked her if she would like to go to Wendy’s for lunch. Yes, she said, I would like to have lunch with Wendy. I told her that Wendy had a lot of restaurants and I couldn’t guarantee that Wendy would be there. We stood in line to order and when we got to the counter Aria stepped forward and asked if she could please see Wendy. The man behind the counter smiled. Then a lady behind the counter, who heard the request, stepped forward to save the day and said that she was Wendy. Aria was thrilled. And the funny thing was that Wendy was really her name. She couldn’t have been nicer. Came over to check on us during lunch and brought Aria a chocolate milk. I think every Wendy’s should have a Wendy. Could be a great commercial.

  11. FDB 3 years ago

    Hello,
    I would have filled out a WENDY’s contact form, but you need the store number. This is difficult, when the receipt is not given to you. Suggestion: put it in the bag. When you order food. I wouldn’t complain, but it not the first time, I have gotten home and didn’t have items. Suggestion: Maybe have a list of what I ordered. OH.. you do and it still doesn’t work. There are a lot of places, to eat on the Northside. But it is increasing difficult to patronize a local business, when they can not take the time to get your order correct. I don’t usually rant, but it is frustrating to get home and not have what you paid for. If you could forward this to the North Sydney , Nova Scotia location, that would be great. (By the way. I attended the North Sydney store on Tuesday, August 15 around 4:00 pm)

  12. Anne Perry 3 years ago

    I went to your brantford location near fairview. I tried to use the drive thru. I have juvenile diabetes which is a diability that requires me to know the carb amounts of the food is eat to be able to dose the correct amount of insulin. I ordered a home style chicken sandwich and asked for your nutrition facts sheet. I was told to look it up on the Internet or I could come in the store and look it up on the wall. Staff said they don’t have pamphlets and I don’t have data on my phone. When I go to McDonald’s or Tim Hortons they have nutrition pamphlets at the drive through. I take one and leave it in my vehicle for future reference. If you are serving food the customer should be able to access nutrition facts at all points of sale. Type 1 diabetics rely on this info to help deal with the disability that they neither choose to have or caused themselves. Food for thought Wendy’s.

  13. lynmich 4 years ago

    I was in the Barrie Maple view Wendy’s and it was a thick filthy mess. I used to work in one and what I saw was discussing. Garbage was piling under the food counters. Staff were sliding all over the floor visibly. Salt was piled up on the fry area and the fry guy wasn’t taking any care in the amount of salt he was dumping on the fries. The serving counter had slob food on it. There were tons of staff and two managers on that all this should clearly not have happened. I have been going to this Wendy’s since it opened and it is going down the tubes. To top it off when we opened our fries they had next to nothing in them. I really think this needs to go to head office because the management don’t care about the people of Barrie.

  14. Jan 4 years ago

    I ordered a burger and fries today. The burger was good but the fries were so salty I couldn’t eat them. Had I dined in the restaurant I would have told someone but It was take out so I couldn’t do much as I was not going to drive back

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