Waves Coffee House customer care and support service

Established in 2005, Waves Coffee is among the most recognized coffee brands in Canada. For its superb brewed coffee, the company was named the ‘Hottest Brand in Canada’ in 2008. It’s also titled the ‘Best of Brands’ by over 1,500 coffee retailers.

For now, Waves Coffee has 34 coffee shops spread across Alberta and British Columbia,but it aims to expand throughout the country. To achieve that emotional connection with customers, the brand claims to serve as a bridge for family, friends, and even strangers to come together as a community.

The two most critical products offered by Waves include chocolate and coffee. The brand relies on 100% specialty-Grade coffee beans acquired directly from farmers. To accomplish that flavorful mocha, the coffee maker blends its top-quality beans with real Belgian chocolate.

If you’re a loyal customer of Waves Coffee, you’re probably already aware of its outstanding customer service. However, if you’re a new patron looking to learn more about the brand and how it serves people, this customer service guide is for you!

The brand’s official website plays an integral role in serving its existing and potential customers.

Contact Information

When it comes to customer service, the first thing that pops up in anyone’s mind is contact information. Automation may have taken over processes, but a customer still needs human interaction before they begin trusting a brand.

To address this need, Waves Coffee provides various convenient ways to connect with their customer service team.

If you wish to directly get in touch with one of the customer service representatives at Waves Coffee, simply call on the following phone number:

  • 604 540 9283

Alternatively, you can reach out to the company via fax or email. Here are the details for fax and email:

Besides, you’ll also find an easy-to-fill contact form on the ‘Contact’ page of the company’s website. All you need to do is enter the details in the field, choose a subject, enter your inquiry, and submit.

If you wish to receive regular newsletters from the brand, don’t forget to opt for them before submitting the contact form.

Exploring the Menu

If you’ve recently heard about Waves Coffee and would like to explore the various items in its menu, take the time to view the Menu page. The menu is divided into four sections:

The categorization makes it remarkably easy to explore the offerings. You’ll find numerous items within each section listed above. In case you already have something in mind and wish to know whether the brand offers that product, you may use the search bar.

This is particularly useful if you’re short on time and want to find something quickly. All you need to do is enter the name of your desired item, and it will immediately display the most relevant results.

Waves Coffee Rewards Program

If you’re fond of gift cards or rewards, you shouldn’t miss out on Waves Coffee Rewards Program. It works through an entirely different portal on the Waves Coffee House app that you need to download on your smartphone.

Once you have registered on the app, you will be awarded 100 points for every dollar spent on the brand. The accumulated points can then be used to redeem products from the Waves Coffee menu for free. This means you’ll pay with your gift card balance.

The Waves app allows you to give E-Gifts to your family and friends. In the ‘E-Gifts’ section, you’ll need to select a gift amount, enter the recipients’ details, and follow subsequent steps to send your gift.

If you need to check the balance at any time during your journey with the Waves Coffee Rewards Program, you should be able to do so in the ‘Check Balance’ section. By entering your card number and pin, you can check your balance with a single click.

In addition, the ‘Locations‘ section on the Waves Coffee House app allows you to find the nearby outlets using a map. If you find that your closest Waves Coffee shop is closed, you can pre-order online for later.

Booking a Meeting Room

Whether you’re meeting a potential client for the first time or conducting a regular team meeting, Waves Coffee provides a perfect corporate environment.

It offers professional, quiet private meeting rooms at all its British Columbia locations. These are best for business meet-ups, consultations, event planning, study groups, and book clubs.

To book a meeting request at your desired location, visit the ‘Meeting Rooms’ page and fill the booking form at least 48 hours in advance.

Waves Coffee does accommodate urgent meeting requests, such as same-day bookings, but you’ll need to call the store to check availability and book your meeting.

Placing a Catering Order

Waves Coffee also offers an amazing catering service for events and business meetings. This includes a delicious fresh food and beverage menu. It’s important to note here that catering orders must only be placed in-store, and certain stores will require a deposit.

To book your catering service, visit the ‘We Cater’ page and complete the catering order form at least two days in advance.

Using Bitcoins

If you’re a forward thinker and use bitcoins to pay for goods and services, Waves Coffee doesn’t disappoint you. You’ll find bitcoin ATMs at several of its locations. Visit the ‘Bitcoin Wallets’ page to download a bitcoin wallet.


By now, you should have obtained an in-depth idea about the customer care services Wave Coffee provides. You might have been both surprised and impressed upon learning that the brand offers a lot more than just a cup of coffee.

Whether you’re looking for a full-fledged lunch or breakfast or seek an extraordinary corporate meeting experience, , Waves Coffee offers an easy way to order products or services and place your bookings.

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