VRBO is an online platform through which you can book and rent accommodation for a vacation. The platform allows you to rent various types of spaces, including hotels, guest houses, bungalows, townhouses, cottages, cabins, apartments/condos, houses, studios, chalets, resorts, villas, caravans, and much more. Thus, there’s just about everything for everyone, depending on the type of their vacation, the size of the group, and their budgets.
The scope of their services and the expansive customer base have allowed VRBO to become a trusted and renowned global vacation brand. The company was founded in 1995, so it also has several years of experience with its services, enabling it continuously improve the customer experience.
VRBO, therefore, does more than simply help you book places where you can stay. It also helps you design your vacation by highlighting some great tourist destinations that are a driving distance away from each accommodation. Moreover, it offers streamlined planning tools for groups to help make the planning process simple and exciting instead of tedious.
At the same time, VRBO has achieved success by paying close attention to its customer experience. Thus, customer support is something that users can expect when they use VRBO. Users can effectively communicate any issues they may be facing with the company’s customer support personnel and have them provide solutions right away. These issues also include quick and easy cancellations in case users have a change of plans.
Undeniably, customer service is integral to the success of VRBO. Thus, this article, thus, will provide a complete overview of these customer services. This way, you as a user can find all the necessary information you need on a singular platform to make it easier to get support.
VRBO Customer Care Services
VRBO has separate customer support channels for travelers, owners, and property managers. That said, this article’s focus is primarly on customers and not clients. So, we’ll keep our discussion limited to the support for travelers.
Like many company’s with successful customer support models, VRBO has numerous ways for users to get support. There are a number of online resources that you can read to find answers to possible questions you may have about the company and its services.
So, you can read these instead of getting through the hassle of contacting a representative. However, if you have a unique inquiry, there is more than one way to speak to the appropriate personnel. So, let’s take a look at the many different support options.
Also, we’d like to clarify that all of these details are provided for users within Canada, so the support number may vary if you reside elsewhere.
VRBO has one contact number for customers who want to discuss a problem that they cannot find an answer to on the official website. There is no mention of what issues you can use the contact number for only. So, don’t be afraid to call and speak to the representative about whatever issue you’re dealing with regarding VRBO or its services.
The great thing about call support by VRBO is that it’s available on all days of the week at any time of the day. So, you can call them whenever you have time to do so. It’s important to note that you’ll need to have the following details ready when you speak to the representative because they will provide you support based on these details.
If you don’t live in Canada, change your region on the website to acquire the contact details relevant to your country.
Useful Resources Online
You can get access to enough resources online for support from VRBO. In addition to reading available content, you can speak to a representative directly via the internet. Here are your options.
Live Chat with VRBO
VRBO has included a new live feature that you can use right on the website. Thus, you can chat with a customer support representative and explain whatever concerns you have. Before you can speak to them, however, you’ll need to select what you want your message to be about.
The categories for the type of message are as follows:
- Reservation Management
- Paying for a Vacation Rental
- Finding a Vacation Rental
- Contacting a Manager/Owner
- Reviewing a Vacation Rental
- Reporting Suspicious Activity
- Safety Concerns
In addition to selecting the category, you’ll need to sign up on the website. If you don’t want to make a dedicated VRBO account, you can log in through existing accounts such as your Google or Apple accounts. Like the calling option, you can speak to a representative 24/7.
- You can live chat with VRBO here.
Learn About Different Aspects of the Services of VRBO
If you don’t want to go through the trouble of speaking to a VRBO customer support representative, you can read the existing information online.
There are various categories, so there’s a good chance you’ll find answers here:
- You can learn all about finding a property here.
- You can learn all about booking a property here.
- You can learn all about your stay here.
- You can learn all about your review here.
- You can learn all about your account here.
- You can learn all about community memberships here.
- You can learn all about VRBO partners here.
- You can learn all about VRBO privacy here.
VRBO Social Media Customer Support Services
VRBO has various social media accounts to stay connected with its customers and clients. Consider following these accounts to get relevant updates about the company, its policies, and its services. The social media platforms to follow include:
The Bottom Line
VRBO has delivered great customer support services time and time again. You as a customer have the opportunity to read information or simply speak to a representative over call or chat.