Do you want to sell your pre-loved clothes and other fashion accessories to a global audience of interested buyers? Are you interested in buying pre-loved clothing and accessories? Vinted is the answer you’ve been looking for as it’s the ideal place to buy and sell pre-loved fashion items!
Vinted is a globally established online marketplace designed to promote the buying and selling of pre-loved or second-hand clothing. Established in 2008, Vinted was borne out of necessity when Milda, who was moving houses, had too many clothes to take with her to her new home.
That is when Justas offered her the help she needed by building a website where she could easily give away her clothes to her friends. Soon after, the media showered its attention toward the platform, and the duo knew they had to take Vinted to a global audience.
Today, Vinted has offices based in Berlin, Prague, and Vilnius, and the company is operational in fourteen markets, including France, Spain, Germany, Poland, Italy, the UK, and Canada. The platform has sellers from across the world selling second-hand clothing that you will not find on the main street.
Vinted has a well-knit community of more than 700 employees serving a thriving collective of more than 45 million people from diverse cultural and geographic backgrounds. The company has a dedicated website to serve its Canadian customers. The brand does everything it can to make their experience with Vinted a memorable one via its official website.
Here are some ways in which Vinted offers dedicated support to its customers.
Help Center
Vinted’s website features an incredibly comprehensive help center, where you can find answers to all your queries and concerns. This webpage has a search bar at the top, where you can enter your search queries and find what you’re looking for. You can also scroll down to access the promoted articles and help categories – general info, buying, selling, and account & settings.
Here are the subcategories that you can access from the four main categories:
- Welcome
- Trust & safety
- Finding an item
- Before you buy
- Postage & delivery
- Payments & refunds
- Returns & cancellations
- Delivery troubleshooting
- Creating your closet
- Let’s start selling
- Managing your orders
- Getting paid
- Profile details
- Shipping & payment settings
- Login issues
All of these subcategories have dedicated web pages with helpful and precise answers. Moreover, each webpage has a help feature that you can access to get in touch with Vinted customer support representatives.
All you have to do is click on the help button, and the website will direct you to its “submit a request” webpage. Choose your help category from the drop-down menu, fill in the corresponding form, and wait for the Vinted representatives to get in touch with you and answer your query.
Social Media Platforms
Vinted is pretty active on the following social media platforms:
If you want to learn anything about Vinted, follow the company on these platforms. You can also get job opening updates on Vinted’s LinkedIn regularly.
Meanwhile, its Instagram account will help you stay up to date with everything happening at the company and the strides it is making in the fashion industry. You can engage with the company and its community via its posts. Moreover, you can send your queries or concerns to Vinted through the direct message and messenger features on these apps.
Blog
Vinted has a helpful blog that features multiple categories, including getting started, Vinted tips, Vinted sellers, etc. The blog posts in these categories are designed to help Vinted customers easily use the website and app and become successful sellers and buyers.
Vacancies
Do you want to become a part of Vinted’s growing family of environmentally-conscious employees while contributing to the world of conscious, sustainable fashion? Well, you have the opportunity to do just that by visiting the “vacancies” webpage on Vinted’s official website.
This webpage features all the open positions the company currently has in various departments, including business, community support, member support, operations support, data science, design, engineering, security & privacy, expansion finance, marketing, and many more!
You can search for your ideal job by using the location, team, and work type filters. You can access each job position by clicking on the “apply” button next to the posting. The website will direct you to a webpage dedicated to that posting, where you can learn about the job description and anything else you need to do to apply for it. If the position excites you, all you have to do is fill out the form on the webpage and wait for the company to get in touch with you.
Terms & Conditions
Vinted has a comprehensive terms & conditions webpage that details all of its expectations from its consumers and sellers. If you want to become a seller on Vinted, we’d recommend you to read the company’s terms and conditions to avoid any legal troubles. It will also help you have an acute knowledge of how the company expects you to act when conducting business through its platform.
Language Preference
Vinted also ensures that you don’t have to face a language barrier when accessing its website. In this stride, the platform offers you the option to choose between English and French as the primary language to access the website.
Download the App
Vinted has provided easy access to download its app via its website. All you have to do is scroll down the homepage and click on the Google Play or App Store button to download the Vinted app. Once you have downloaded the app, you can start selling or buying fashion products for men, women, and kids through the platform.
The Bottom Line
Vinted has a simple, easy-to-use website, ensuring that as many consumers can access its services as possible. The company uses its website and social media platforms to help its consumers by answering their queries, assuaging their concerns, and appreciating their suggestions.
My vinted has been glitching for 2 days! What is going on! 😳 my app and web aren’t working. Im told its a bug. Any idea when I can plan to have things running properly again??
I just sent 5 complaints to their customer service. I have been posting for several months and every time they block my post “thinking” it’s a web picture or false item. The responses are ridiculous, they don’t even properly read what I am complaining about. I already have 11 reviews, all 5 stars about my sold items and 14 items sold, and this is how I am appreciated?They have no idea what background removal app is and how some people prefer to post nice professional pictures, I mean it’s so obvious that pictures are mine and the product is legit. It’s an ongoing thing and I will be giving up on them soon, last try. So fed up about same damn thing… Never had such problem with poshmark. Literally posting same pictures there too!
Simply awful. They cannot and do not read or comprehend English. Issues are not addressed and only stock replies are used. Unfair business practices is standard. The company blocks listings if they think images are stolen. They do not investigate and no amount of proof is good enough that images used are the property of the lister.
Horrible customer service. I had been a member for years, and they blocked my account for no reason (it said there was suspicious financial activity, but I did nothing differently than I ever have). Now, there is no way to get my account back, because it won’t even let me contact customer service due to my account being blocked. I have no idea what I could have done differently to prevent this from happening.