Videotron: problems and outages in real time

Videotron is a telecommunications company based in Montreal, Canada. The company operates in internet access, wireless communication, video on-demand, cable telephony, interactive multimedia development, and cable television services.

Videotron primarily serves Ottawa and Quebec, along with the Francophone communities in New Brunswick, and certain parts of East Ontario. Previously, the company also used to operate in the United Kingdom, the United States of America, and Africa.

The company’s primary competitors are Telus Communications and Bell Canada.

Videotron was launched in 1964, at which time it operated as ‘Videotron Telecom Ltee’ as the first cable television provider in north Montreal. Back then, the company only had 66 subscribers, and Andre Chagnon was serving as its founding president.


Videotron runs a number of television services, which include digital cable television, analogue cable television, an OTT (over-the-top) video on-demand television, and an internet protocol television provider service.

The company’s Basic package includes 23 basic channels, and can be compared to the Starter packages of its competitors. Other packages include Discovery Plus, Sports Discovery, Sports Fan, Show Time, and All-In. All of these packages include the basic 23 channels along anywhere between 5 to 32 a la carte TV channels.

Cable Telephone Service

In July 2004, Videotron announced its plans to use the VoIP service to launch a cable telephone service. The service was launched later the same year, and took on competitors like Telus and Bell Canada.

The service was first deployed on the southern shore of Montreal; on 24th January 2005, Videotron conducted a press release where it announced that 300,000 customers on the southern Montreal shore already had access to the company’s telephone service, and that it will continue to deploy the service all over Quebec during 2005.

Videotron also announced that it had already accumulated 2,500 subscribers for the service following the pilot launch conducted in fall 2004.

Videotron was the first Canadian cable provider to offer a cable telephone service.

Mobile Network

In July 2004, Quebecor and Videotron ltee acquired the spectrum license for wireless services. The license was acquired through an Industry Canada auction at a cost of $554,559,000. This license covered Quebec for a 40 MHz spectrum average, Toronto for a 10 MHz average, and Southern Ontario.

The mobile network was launched in September 2010. The infrastructure work for an HSPA+ pre-4G network was completed over a three-year period. The completion of this work meant that Videotron now had its own cellular communications resources.

In 2013, Videotron signed a 20-year deal with Roger Wireless which allowed the former to share its network with the latter. This agreement allowed Videotron to use LTE on its Quebec network a year later.

Other than that, the deal meant that Videotron subscribers could now use Roger Wireless to make calls, send or receive texts, and use data throughout Canada.

In 2016, Videotron improved its plans and allowed customers to make unlimited calls, receive or send texts, and use data anywhere in the United States, thanks to its partnerships with American carriers.

Technical Services

The major technical service centers are based in Montreal, Quebec City, St-Hubert, Saguenay, Joliette, and Gatineau.

The company has also outsourced a number of customer service platforms to companies like Atelka, Gexel Telecom, and Utopia. In 2007, Videotron partnered with Xceed Contract Centers and outsourced a few of its call centers to Egypt.

Service Reliability

As of the second quarter of 2022, Videotron has approximately 1,700,000 mobile subscribers in Canada, making it the fifth-largest wireless carrier in the country.

These subscribers rely on the company’s service for their phone, internet, and TV and entertainment requirements.

The importance of these services means that any kind of disruption or outages can cause severe inconveniences for Videotron’s customers and subscribers, both in their personal and professional lives.

Hence, ensuring smooth and reliable services is of fundamental importance for the Canadian telecommunications company. On this page, we collect all the data about Videotron-related problems, and help you understand if there is a significant problem in your area, city, or province.

Outages map and statistics

The Videotron Outage Map is a tool that lets users see where other Canadian users are reporting issues with the popular telecom service.

The map is divided into provinces and cities, making it easy to pinpoint the affected areas. Since the map is updated in real-time, the data it displays is never outdated or obsolete.

The Outage Map is useful for understanding where Videotron is experiencing problems. It can be used to troubleshoot issues or to see if there are widespread outages in a particular area. The Outage Map is an essential resource for Canadian Videotron subscribers.

The second chart compares the number of reports received today with the number of outage reports received on the same day last week (for instance, outages reported this Wednesday v/s outages reported last Wednesday).

The blue line represents the number of outage reports received today, while the gray line represents the number of messages received last week.

You can check this report to see if your area or surrounding ones are experiencing problems with Videotron, as well as compare the week-on-week difference in outage instances.

The fact that the chart shows the exact hour helps customers understand exactly when the Videotron outage started and how long it has been going on for.

The third chart shows the number of reports received each day since the beginning of the current year.

This data informs users about the number of issues that Videotron has had so far this year, and compare that number to those of previous years. If there is a significant year-on-year increase in Videotron crashes or outages, it could be indicative of an operational problem within the company.

The data for this chart is collected from public sources and may not be 100% accurate. However, it provides a good general idea of how often the app has been down so far this year.

Most common problems reported in the last 48 hours

The table below shows the most frequent problems reported in the last 48 hours by Videotron users.

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