Vans is known as the quintessential skateboarding shoe brand. Even its motto, “Off the Wall” reflects its brand identity. Vans was founded way back in March 1966 when Paul Van Doren, then Vice President of Randy’s, decided that he wanted to start his very own shoe brand.
It started off with the name, “The Van Doren Rubber Company” and they sold deck shoes, which are now popularly known as “Authentic”. It was only later on, in the 1970s, when Paul saw his son’s growing interest in skateboarding and decided to manufacture skateboarding shoes under the Vans banner.
Today, Vans sells varied products marketed toward men, women, and kids on their website and in innumerable retail stores all across the world. With such a colossal reach, it is no surprise that it provides professional and prompt customer care and support to its consumers. Vans’s offers a variety of customer support services all of which are designed to cater to all of their customers’ needs.
So, without further ado, let’s review what Vans’s customer support and care offers to its consumers.
Vans’s Customer Support Services
Vans is quite meticulous when it comes to its customer support services. Here is how you can contact Vans.
Store Locator
Vans offers you an easy to use Store Locator feature that will help you locate all Vans retail stores and outlets near your area. Simply enter your area’s ZIP Code or your city and state and wait for this useful feature to highlight all the nearest Vans stores.
Help and FAQs
Vans Canada provides you with a thoroughly detailed FAQs webpage. It has answers to all of your queries; in fact, it has different questions divided into various emboldened categories – top questions, ordering, returns and exchange, payment methods, general, shipping, custom products, product information, etc.
Customer Query Form
Vans offers you the chance to send in your order inquiries and product information related queries straight to their professional representatives. You simply have to fill out a form on their website, in which you will type in your query, order number, name, email address, and phone number. It will hardly take two minutes of your time and after you submit it, Vans Canada will get back to you as swiftly as possible!
Social Media Platforms
Vans Canada has made professional use of social media to cater to a large global community of Vans customers on various social media platforms. You can reach out to them on Instagram, Twitter, and Facebook. You can reach out to Vans representatives and voice your concerns on all of these platforms, and they will promptly answer your queries and cater to your requests.
Vans Facebook page stands out from the rest as it has around 19 million global followers! You can easily shop for your favourite skateboarding shoes and various apparel items by clicking on the links provided on their Facebook posts. You can also stay up to date with all their latest products.
YouTube and Pinterest
Vans Canada has an active and engaging account on Pinterest where they regularly pin posts up. They get about 9.2 million monthly views from followers all over the globe. You can follow them to interact with the growing community and pin their posts.
Vans also has a fun YouTube channel, which you can subscribe to. Here you can interact with the growing YouTube community and send feedback to Vans on their official videos. You can also watch various enjoyable videos from their massive and varied playlists.
Call Support
Vans is highly committed to helping its customers out as promptly and efficiently as possible. So, if you have any more service and product related questions that you want to ask, you can reach out to Vans Canada on their customer service number 877-267-5889. The number is operational from Monday to Friday from 8:30 am to 9 pm EST.
E-mail Service
Vans offers you the opportunity to create an account or sign in using your Facebook or Instagram on their website and reap the following advantages:
- Fast and efficient checkout after order placement
- Quick access to new product offers and updates from Vans
- Easy online shopping experience
- You can save multiple shipping addresses in your account
- You can easily track the status of your orders you place with Vans
Vans Consumer Service to People with Disability
Vans Canada also has a detailed Accessible Customer Service Plan PDF on their website. If you want to send them some feedback regarding their support services and facilities, you can do that via the following ways:
- You can send them an email on this email address: vanscustserv@vfc.com
- You can mail them your concerns on this address:
VF Outdoor Canada, Co.,
3260 Rue Guénette,
Saint-Laurent, QC H4S 2G5 - You can call them on this number: (866) 991-0040
Stay In Touch with Vans
We have all bought a pair of Vans shoes at some point in our lives. The brand definitely ranks amongst the top brands that come to your mind when you think of skateboarding shoes. Vans is slowly, but surely, moving toward an all-encompassing approach by introducing more and more shoe, apparel, and accessory varieties to its line of products.
With professional staff representatives and advisors that are dedicated to providing exceptional customer support, Vans aims to give its customers the best experience. Whether you’re using their store locator, calling them on their number, reaching them on their social media handles or E-mailing them, you can always expect a timely reply.
