Value Village Canada customer support service

There’s no cheaper place to buy clothing, books, and household goods than at Savers. What? You say you haven’t heard of this insanely popular thrift store? Well, that’s odd. You know, Savers is one of the most popular second-hand goods stores in America, Canada, and Australia.

This company was founded way back in 1954 and now has well over 300 locations in these three countries. The only reason Canadians probably don’t recognize the “Savers” label has to do with the fact that “Savers” stores in the Great White North are called “Value Village.” Hey, I know it’s confusing, but I didn’t make the decision to flip-flop the name, OK? You understand? Alright. Anyway, the next time you’re in the market for a real bargain, give your local Savers (or Value Village) a try. You never know what you may find here.

How to get in touch with Value Village (Savers)

Interestingly, Savers has no toll-free number for a Customer Care division. However, there are plenty of ways you could voice your concerns to the Savers team. The following links will help you get in touch with this popular second-hand store.

  • This is Savers’ official “Contact Us” webpage. Instead of showing you telephone numbers and email addresses, all you’ll find on this page is a long list of text boxes to fill out. After you fill in all of the boxes, hit the “Send” button on the bottom of the page and await your response from the Savers staff.
  • Here’s Savers’ FAQ page. There are tons of questions listed on this page. All you have to do is click on the question you want answered. It’s really not that complex.
  • Maybe you feel like being a bit generous. Good for you! Savers would be more than happy to take anything you’re willing to send their way. If you need more information about how to donate to your local Savers, check out this website.
  • Are you looking for a Savers store near you? Well, your search is now over. Take a look at this useful “Store Locator” page to find the closest retailers to your home. Just type in your postal code/address and hit the “Find a Location” button. It just can’t get simpler than that!
  • Anyone who has never been to Savers/Value Village should really take a look at this company’s YouTube page. You’ll learn all about the Savers shopping experience via these awesome videos.

There are two main ways to reach Savers via a physical letter. Below you’ll find the company’s official PO box and headquarters address.

Savers Customer Care
P.O. Box 808
Bellevue, WA 98009

Savers Headquarters
11400 S.E. 6th Street, Suite 220
Bellevue, WA 98004

You can contact Savers’ headquarters using the telephone number (425) 462-1515 or the fax number (425) 451-2250.

There are plenty of ways to get in touch with Savers on social media nowadays. First off, Savers has its own Facebook page on this URL. Second, you can follow Savers’ tweets on this webpage. And, lastly, you could take a look at Savers’ Instagram page by clicking on this link.

Value Village customer care reviews

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4 Reviews
  1. Recycler 3 weeks ago

    Please do not donate any non-functioning electronics. There is no return or exchange on electronics. It is unfair for a buyer that try to support Value Village and then cannot return or exchange it. It saves a lot of heataches for the buyer. Donors be considerate. If your electornics are not working, you can always recycles these but please do not donate them.

  2. Lisa 4 months ago

    I has the worse stock of my life yesterday evening were me my 5 kid under 7 years were humiliated, assaulted, embarrassed, and Abused by one of the store supervisor at value village 1199 Ritson road north Oshawa the event happened few minutes to 9:pm 10/8/2020 i was on my way to check out when the store supervisor walked down to me you have a lot of items to check out, come to the cashier and start check out I was on the line with my cart so my girl left the line to pickup an item which I told her I’m not buying it. the lady in question walk down to me to hold your child if not I will banned you from the store, I plead with her kids must behave like kids no matter how behave Dey are my are so cultured so after checking out the 1st chart I asked the cashier for help with a poll-less cart she said Dey have closed no carts can go out now so I asked can someone help me she said no, normally when I get huge items Dey normally help with cart to the car but unfortunately yesterday was a cold day so I told her please while you are still checking the rest items let me take this to the car my kids is standing here when I looked thru the glass window there was presence of police car at the parking lot I don’t want to leave my kids in the car while I’m in the store I don’t want to get tickets from the police so she said okay when I came out I saw some ladies were standing by my car one of them asked can I help you so I told her this my car I I’m not going far so immediately I can back while the cashier was still checking my order items the lady in question came you have been banned from this store I was pleading she was screaming on top of her voice I asked her please calm down she said she wants to call the police for I said for what she said I left my kids here I told I took permission from the cashier moreover she is still with my items the have a huge item one the 1st check out $379.71 Dey were all bed spread and house hold items I want to use in staging my home for sale I have a viewing on Thursday morning so I have to stage on Wednesday I was explaining when pushed me out of the store she told me if I see you in this store again I will call the police she stopped the cashier for checking out the other items for me and sized my coupons I asked her for the coupons she said it belongs to the store I told please I made a donations some days and I was giving those coupons she walked me and my kids she took off her ID so I didn’t see her name I have been shipping in this location over 3 years now. I have The other staff treats me and my kid well but I don’t know what I have done to this lady when I came out one of the ladies who offer me help was asking what did you do to her I told nothing but she banned me from the store so dey were trying to make peace with her them she called the police to the scene I’m laying my complain to the authorities now I might end up filling a legal suit for the humiliation she gave to me I didn’t steal I didn’t fight I didn’t comment any legal offence while will she treated me and my kids that way even my little girl was say mummy I want to pile she refused her to use the wash room. I have worked for value village before in Mississauga for 2 years I left because I got admission to university that was why I left in 2012 I want a feedback an action on this issue if not I will press legal charges on her for humiliating me I can’t shopped before I have 5 kids because they were other kids in that store yesterday. This not good

  3. Mary 12 months ago

    Terrible customer service

    Coupon that worked one day on size 4 girls dresses, was suppose to work three days, two days later would not work on same size 4 girls dresses same code everything. Wrote customer service and they said it was infants not kids. Well if it was infants on the second day , it was infants on the first day when it worked! The code on the dress was Y-KID-INT, the coupon did not say excludes infants. They must have changed something in their system. Customer service was rude and is not answering the question of why it worked one day and not two days later.

    Very misleading policy!

  4. David Price 2 years ago

    value village is over priced. I have gone to several and they say that they go by the same standards on how to price items. WRONG! The store in Welland had a knife block for $13.99 and then in Burlington had a knife block with a nice set of knives in it for about the same price. I have seen Fruit of the loom underwear for $4.49 each (cheaper at Walmart), ties $7.99 in one store and same type of tie (cartoon) for a reasonable price at another store for $2.99- $3.99. Not a charity as they have to charge tax and yet get donated stuffs for free. I get flatware from V.V. for $3.99 and up for about 4 pcs and up. and yet get 16 pcs. for $3.00 at Goodwill -good price – not much value at V.V. compared to Goodwill. When prices are too high the people don’t buy and when people don’t but then V.V. puts prices up to pay bills.


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