Urban Planet customer care and support service

Urban Planet is one of Canada’s fastest-growing and biggest fashion brands and clothing stores. With over hundreds of stores all across the country, the brand sells apparel, footwear, accessories, and more for men, women, and children of all sizes and ages. However, the main demographic of the brand is predominantly young women and men in their late teens and early twenties.

In addition to that, Urban Planet provides high-quality items to its customers at affordable prices. Since its inception, the company has remained steadfast towards its main aim to provide high-quality and stylish pieces to its customers at a good price. Hence, it allows the company to move with its primary retail philosophy to make fashion accessible to everyone. Today, the brand has millions of followers and hundreds of customers across Canada as it continues to expand.

With that said, let’s discuss how you can get in touch with an associate from their customer care services in case you have any queries or issues to discuss. The company provides an excellent user experience to its customers through its website and app. You can use it to get in touch with them as well.

This guide will run you down on all the ways you can get in touch with Urban Planet. With all this information in one place, you can easily contact them through whichever avenue suits you best. With that said, let’s begin!

The company provides an extremely user-friendly experience to all of its customers through its official website, whether they are looking to shop or to contact someone from their customer services team. The website is fast, secure, and has all the information anyone might need. You can find out about their latest deals and promotions, as well as browse through the categories of products they have.

If you are looking to get in touch with their customer service representative, you can use their website to find the most appropriate way to talk to them.

Call Urban Planet

The best way to get in touch with a representative from Urban Planet is to give them a call on their number. This is highly recommended for customers who have an in-store-related query, for example, those who have bought something from their store and wish to return or exchange it or have any other concerns.

If you reside in Canada, this is the number for Urban Planet you should be calling:

  • 1-866-717-7008.

You must note that their website mentions that their working hours are from 8:30 am-5:30 pm on Monday to Friday. Any other day or time you call them, they will likely not answer.

Email Urban Planet

Another option you can consider is sending them an email that details your query, concern, or question. This is highly recommended for customers who have a concern regarding their online order with Urban Planet. Make sure to add details of your order and tracking ID. Their customer care service representative will review the email and respond back.

Customers who have ordered through their online website must email them at this address:

For those that have concerns and queries relating to a product they have bought from their store, you can get in touch with their customer care representative at this email address:

Regardless of which email address you send your email to, their customer care representative will likely take two business days to get back to you.

Live Chat with Urban Planet

Another excellent and helpful feature that you can find on the Urban Planet website is the Live Chat feature. It is designed specifically for customers who have come across any issue, including their order, products, or how to purchase through their app or website.

To chat with them, you will simply need to click on the chat feature situated on the bottom right of all of their web pages. The box will open up where you will need to provide your email address and type in your message. Make sure that you are as clear and specific in the content you send them in order to get the appropriate support you need.

The customer care representative will likely get back to you immediately or respond to your message by sending you an email.

Tracking a Package

The Urban Planet Shipping and Tracking page states that you should allow at least 48 hours for your order to be delivered since that is the maximum time the company takes for the order to be processed and delivered to you. They have also stated that they are currently facing issues, which is why you should allow additional 3-5 business days for your order to be delivered to you.

If it has been eight days since the day your order was processed and you still have not received your package, you should email Urban Planet at the appropriate email address.

Urban Planet FAQ Page

If you are facing difficulty with using Urban Planet’s website or app, you should check their online resource or FAQ page. It is a comprehensive page that contains answers to any and all questions you might have concerning Urban Planet.

There are a few sections on the page that you can browse through depending on the nature of your query or concern. They include the following:

  • Registration
  • Orders
  • Shipping
  • Returns
  • Gift cards and discount cards
  • Miscellaneous

Urban Planet Social Media Customer Care Services

Much like any other fashion brand, Urban Planet also has multiple social media accounts that are quite active. You can follow them to stay updated on their latest trends, deals, and promotions. You can also shoot them a message or leave them feedback through commenting on their posts.

You can find Urban Planet on the following social media accounts:

The Bottom Line

As you can tell, there are various ways you can get in touch with a representative from Urban Planet. Regardless of what the nature of your query, question, or concern is, you can choose to email, call, or send them a message on their live chat feature.

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  1. I will never purchase from Urban kids online ever again. No refund for purchase never received.
    Worst customer service ever.
    Buyer beware!!!

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