You might have already heard of UPPAbaby, a rising baby gear brand in the country.
The company, which is owned and created by parents, is designed to provide safe, convenient, and stylish solutions to parents of newborns and toddlers.
It sells all kinds of baby gear, accessories, strollers, and car seats.
The American company has one main aim: to make top-notch products that meet the needs and provide solutions to new parents. UPPAbaby’s team has three decades of experience making juvenile products and taking inspiration from their own journey into parenthood.
UPPAbaby is continuously seeking ways to improve the lives of its customers through its products and services. For this reason, they make contacting their staff and company a breeze for customers. If you are looking to contact their customer support team, there are several ways you can do so. In this guide, we will highlight each one of them in detail.
If you are wondering how to contact UPPAbaby, keep reading this guide. You can choose a suitable communication channel from their ‘Contact Us’ section depending on the reason behind contacting them.
UPPAbaby has exceptional customer service as they are committed to putting their customers and families first. Therefore, customers can reach out to the company at any time and in different ways.
Their website has a comprehensive section that lists down all the ways you can contact them for help. Here are all the ways you can get in touch with the company.
Contacting UPPAbaby via Telephone
Looking for the quickest way to contact UPPAbaby? It is undoubtedly through calling them on their telephone numbers. One of their customer service staff will likely pick up immediately. However, be sure to call them during their specified working hours.
You can call them between 9 am to 5 pm EST from Monday to Friday. On Saturdays and Sundays, their customer support team is available to attend calls from 9 am to 3 pm EST. You can call them at the following number:
- (844) 823 – 3132
Contacting UPPAbaby via Email
If you have any descriptive queries, feedback, questions, or complaints you want to share, you can also email UPPAbaby. The email can also be used to ask them questions regarding setting up the gear and products.
All in all, their email is a reliable way to contact the team and get a response from them. However, it should be noted that a response may take a couple of days.
You can email UPPAbaby at:
Contacting UPPAbaby via Text
Unlike email, sending UPPAbaby a text may usher a quick response from their team. Texting UPPAbaby is ideal if you need to ask some quick text questions or need some maintenance tips, product information, or general support.
You can text their team between 8:30 am to 3 pm EST from Monday to Friday. Shoot them a text on this number:
- +1 (781) 413-3030
Contacting UPPAbaby via Live Chat
Yet another communication channel that will give you a swift response is Live Chat. This feature is available on the official website of UPPAbaby when you visit their ‘Contact Us’ section.
When you click on this option, you will be instantly redirected to a chat box where you can type in a message and talk to the UPPAbaby customer service team member.
However, this feature might not work in some cases, and the chatbox may not appear when you click on the Live Chat option. For this reason, perhaps texting or calling would be a better option.
Contacting UPPAbaby via Video Chat
Customers often encounter issues when installing their car seats and strollers. Despite having a manual, they may still need help with the instructions. If that is the case with you, then we have some great news; the UPPAbaby customer support team has a video chat feature where you can directly talk to them, and they can see what the problem is.
This video chat feature is also recommended if you need their help troubleshooting a product problem, processing a warranty claim, or general fitting insulation. The call lasts about half an hour, and the customer support team will be available to provide any help you may need.
You will need to schedule a time and day for the call beforehand. Once you provide confirmation, you will be provided with the web conferencing details.
UPPAbaby Social Media
UPPAbaby is constantly striving to improve, which is why they make an extra effort to connect with its customers and reach out to new ones. They do this through their social media handles.
Here, they are quite active as they reply to comments, post updates regarding promotions and new products, and provide installation and setting up information.
For these reasons, you can also follow UPPAbaby on social media. You will stay updated on their latest products and promotions and can also send them a direct message in case you have any questions or want to share your feedback. Or better yet, you can even get featured on their page!
UPPAbaby FAQ Page
If you have a question regarding a specific product from UPPAbaby, chances are that it has already been answered on their FAQ page. This comprehensive section on their website contains all the information regarding each product you might need to know.
Hence, it is recommended that before you contact their customer support team, you look through their FAQ page. If you cannot find the answer to your question, consider contacting them through the aforementioned methods.
The Bottom Line
UPPAbaby is a rising juvenile gear and product company that consistently earns new parents’ trust. The company continues to grow with its high-quality, safe, and convenient products. With such a large customer base, UPPAbaby knows that they need to provide the best customer service as well.
For these reasons, their website contains multiple channels through which you can contact them.
The quickest methods to get in touch with UPPAbaby are telephone, live chat, or text message. You can also email them if you don’t mind waiting a few days for a response.
Lastly, if you need help setting up or installing a product, you can schedule a video chat with their customer service team.