Founded by chemist Earl Tupper, Tupperware is a home products line that includes serving and storage products for the kitchen and home.
The company dates back to 1946 when Earl Tupper made non-breakable, lightweight plastic containers that were inspired by the seal-tight design of paint cans.
What Does Tupperware Sell?
Tupperware products are not just designed to make customer’s life easy and convenient, but they’re also designed to help reduce the impact on the environment by offering durable and reusable solutions that help minimize single-use plastic and food waste.
Today, Tupperware sells several categories of products that include:
- Kitchen tools
- Cookware & bakeware
- Serveware
- Food storage
Tupperware’s Customer Care Services
Tupperware has a Contact Us page on their website to guide customers on how to contact them. The best way to get in touch with Tupperware is through an Independent Rep.
All you need to do is click on the “Find A Rep” button that appears on the top right corner of every page of Tupperware’s website and enter your zip code to locate your closest Independent Rep.
Here are some other ways in which you can contact Tupperware.
Contact Via Text Message
If you have placed an order from Tupperware and want to know its status via SMS, you can simply text STATUS OR followed by your order number to:
- 89273.
Make sure that you enter a space between STATUS[space]OR[space] followed by the order number.
After your order has been shipped, you will receive a message with the tracking number, link, and shipping date.
Contact Via Message
You can also send Tupperware a message using the Live Chat or the contact form that appears on the right side of their Contact Us page. Once you have submitted the form, a customer care representative will get in touch with you as soon as possible.
Contact Via Call
Tupperware’s customer care representatives are always ready to attend your call, and/or connect with an Independent Rep near you.
- English: 1-800-887-7379
- French: 1-866-214-5824
8:30 a.m. to 9:00 p.m. ET. (except for last Wednesday of the month: 12 p.m. to 9 p.m. ET)
Contact Via Mail
You can contact Tupperware’s customer services team using the mailing address given below.
Tupperware U.S. & Canada
Attn: Customer Care
P.O. Box 2353
Orlando, FL 32802
Tupperware Studios
Tupperware studios are located throughout Canada. You can find the Tupperware studio closest to you by using the Studio Finder tool on their website.
Here are the details of some Tupperware studios located in Canada:
1374 Sandhill Dr
Ancaster Ontario L9G 4V5
E-mail: tupper@superb1.ca
- (905) 648-7104
203-491 Boul Lebeau
Saint-Laurent Quebec H4N 1S2
E-mail: nicolemongeon@bellnet.ca
- (514) 984-7199
622 Circle Drive
Saskatoon Saskatchewan S7K 0T9
E-mail: highpower@sasktel.net
- (306) 249-4240
7501 Av M.-B.-Jodoin
Anjou Quebec H1J-2H9
E-mail: maria.meriano@les-diamants.com
- (514) 327-4353
Jasper Plaza, 10042-167 St.
Edmonton Alberta T5P 3W4
E-mail: twpowerofone@gmail.com
- (780) 916-7844
Frequently Asked Questions
Tupperware has a wide variety of frequently asked questions listed on its FAQs page.
Tupperware’s Social Media Presence
Tupperware has an official Facebook page for Tupperware US and Canada where it frequently posts about its products and shares recipes of delicious meals. You can publicly comment on the page’s posts, or privately message the brand via Facebook messenger and get a response within a day.
You can also get in touch with Tupperware on their Twitter page. The brand posts promotion updates on their Twitter feed. You can leave public comments under the brand’s posts or send them a private direct message.
Tupperware also has an Instagram account to connect with customers. It also shares recipe videos with its followers on its IGTV. Tupperware also has story highlights on Instagram.
Tupperware is also very active on its Pinterest page. The brand regularly uploads new posts promoting its products. Followers can browse through the page to see how they can use the brand’s storage and serveware.
YouTube
Tupperware’s YouTube channel is full of promotional videos that revolve around Tupperware’s products.
Tupperware Warranty
Tupperware offers several kinds of warranty on its products that cover chipping, breaking, peeling, cracking, and warping.
However, Tupperware’s warranty generally doesn’t cover stains, scratches, cuts or chewing, microwave damage, and melting.
To claim a warranty on Tupperware’s products, you can contact their Customer Care via their online contact form, or you can contact a local Independent Representative. The warranty process is explained below:
If your item is covered under Tupperware’s breaking, chipping, cracking, or peeling warranty, you can send it to:
Tupperware
248 Tupperware Rd
Hemingway, SC 29554
All Warranty Returns need to include:
– The full list of products parts included in with the original item
– Your Name
– Your Address
– Your preferred Phone Number
To view Tupperware’s warranty details, you can simply visit their Warranty page.
Tupperware Return Policy
Tupperware prioritizes customer satisfaction and offers a holistic return policy. Thus, if for any reason you are not completely satisfied with your purchase, you can return items purchased online within 30 days of delivery.
Note that all returned items are refunded in the original method of payment and at the original purchase price, plus applicable sales tax, and less any shipping fees.
Last Few Words
Tupperware has an excellent customer support team to maximize customer satisfaction. Their website interface is beautiful and easy-to-use.
All in all, Tupperware stays on top of their customer support game to ensure that you receive the best quality service with no compromise on your convenience. Now that you know how to get in touch with their customer service representatives using different mediums, you can start sending out your suggestions and queries today!
I would give them a “0” for customer service….I’ve been attempting to contact Customer Service for several days. The first message I sent, has not been returned after 4 days. Today, I was on phone-hold for over 25 minutes, listening to the same annoying “Tupperware” song. I hung up. I also attempted to engage a live-chat conversation with a representative. The message “your estimated wait time is 0 minutes and 10 seconds” was re-posted every 2 minutes until I finally disconnected after 20 MINUTES. This is customer service at its worst. Never giving this company another penny of my money.
I opened a chat line. I clearly explained the problem. The person asked me two more times what the issue was. I responded both times, that is now three explanations of the difficulty. Then I was asked to pay $2.00 to connect with someone who could help me! This was to be refunded. I had purchased two CounterScaping containers at $39.00 plus taxes plus shipping! I cannot open these containers as I have arthritis in my thumb. My husband finds them difficult too. I am not happy with the overpriced products.
I have never been so disappointed in service from a company ever! I understand that the pandemic threw everyone for unexpected changes BUT if what I’m hearing is true and Tupperware did 4x the amount of sales then typical for this time frame, then they can afford to make sure a call center is set up locally to address customer concerns. A world class customer experience should be of the utmost concern to any company, NOT disappearing after the sale has been made and blaming it on lack of resources! Corporate needs to get to work, hire people in the US and Canada to work phones from home and take care of their quadrupled sales these customers made and not blame lockdown in another country. As a PR professional I’m stunned to see such poor service. 2 months waiting for orders and no way to communicate other then email with an extraordinarily slow response time is ludicrous and poor at best quality customer service.
Good morning,
Helpful We appreciate your evaluation.I wish to contact corporate head office to speak
with someone in regards to the service I have received from Tupperware. Please kindly provide me with a toll free corporate head office phone number.
Thank you
Best regards
Jenn Melnyk