Thermador is one of the major brands of home appliances in North America. It is a US-based company with a strong presence in Canada. The company’s Canadian headquarters is located in Mississauga, ON. The full address is
6696 Financial Drive, Unit 3,
The company was founded back in 1916 by William E. Cranston in Irvine, CA. Currently, Thermador operates as a fully owned subsidiary of Bosch and Siemens Home Appliance Group. The company’s official website dedicated to the Canadian market can be found here. It is available in English and French. If you need to contact Thermador, there are several ways to do it.
Email is the main channel through which you can obtain info and support from Thermador Canada. The inquiry form can be found on the ‘Contact Us‘ page of Thermador Canada’s official site. The form is quite extensive and can take several minutes to fill out. The required fields include:
- First name
- Last name
- Postal code
- Phone number
- Email address
- Preferred communication (here, you’ll select English or French)
- Reason for contacting Thermador (the offered options include general, product information, owners support, purchase filters and parts, servicers, and trade inquiry)
- Inquiry (here, you’ll type in your question or request)
The non-mandatory fields include:
- Title (Mr./Mrs./Ms.)
- Are you a member of the trade industry? (Yes/No answer)
- Newsletter subscription checkbox located under the Inquiry box
This form is used for all customer questions and problems. Also, the customers who’d like to purchase spare parts, find dealers, or service centers should use this inquiry form as well. Thermador Canada’s official site does not offer any other email options. The ‘Contact Us’ page does not display info on how long you’d have to wait for an answer.
Thermador Canada also offers a phone alternative for customers who don’t have internet access or don’t want to wait for an answer. There’s only one phone number dedicated to Canadian customers. It is found at the top of the ‘Contact Us’ page and can be used for questions about any Thermador products in Canada.
The number is 1-800-735-4328 for residents of Canada who need dedicated customer service. The service is available Monday to Friday from 8:00 a.m. to 6:00 p.m. EST. This number is for general use, meaning that regardless of the type and model of your product, this is the go-to number when things go wrong. Also, Thermador Canada doesn’t have any local or regional phone numbers.
Once you reach the support center, you will first have to choose the product category and the specific product that you need help with. After that, you will get instructions from the automated system, including the option to speak to a live representative.
Thermador Canada has only one social media account dedicated to the Canadian market– Thermador Canada’s official Facebook page. On this page you can find promotional and marketing posts, company info, photos, various blog posts, as well as a dedicated customer support section. The customer support section is linked with Bosch’s main support site for the Canadian market.
Thermador Canada’s official site also features a link to Thermador’s official YouTube channel. This channel is used for the promotion of Thermador products in general and is primarily focused on the US market and customers. Thermador also has official accounts on Twitter, Instagram, Pinterest, and Google+. Like the YouTube account, these four accounts represent the Thermador brand in general, with an emphasis on US customers.
Thermador Canada’s official site does not offer a dedicated FAQ page. Likewise, the FAQ section is omitted from the individual product pages. That being said, customers who want extra info on any products will have to send Thermador an email or call the support center. Another option is to download user manuals and guides.
User Manuals and Guides
The user manuals and guides for specific products can be found on the Specifications and Manuals page of the official Thermador Canada site. On this page, you will have to select the product range and the exact product that you want the manual for. First, select the product range and click the arrow beneath the picture representing the range. There, you will be given the names of available models. Find the one you want and click on it.
The site will then redirect you to the product’s dedicated page which you can check out its specs and features in the specs/dimensions tab. The Product Manuals tab offers you all the available manuals and guides for that particular model. You can download or read them online.
As part of customer care, Thermador Canada offers product registration. You can access it here. It is dedicated solely to Canadian residents. Once you register your product, you will be able to get support faster and easier. The registration form is extensive and will require your full attention.
The fields in the ‘Product Information’ section are all mandatory:
- Model Number (E-Nr)
- FD Number (9 to 10 digits long)
Likewise, the fields in ‘Your Information’ section are all mandatory:
- First name
- Last name
- Phone number
- Street address
After that, the fields in the ‘Purchase Information’ include:
- Purchase date
- Install date
- Purchased from (the only non-mandatory field)
Finally, the form allows you to subscribe to Thermador Canada’s newsletter. Check the box if you so wish.
The ‘Support’ page of Thermador Canada’s official website also allows the customers to search for authorized service centers. The search form is very easy to use. Type your postal code in the box inside the ‘Service Locator’ section and click on the ‘Go’ button.
You will then be taken to the ‘Partner Locator‘ page. It functions as the search tool for both dealers and service centers. At the top, the page displays search parameters. It allows you to choose radius and search by postal code or address. Beneath it, there’s a list of product categories. And beneath that, there’s a map with search results. At the bottom, there’s a list of results for dealers and service centers.