The Source customer care and support service

The Source is one of the leading consumer electronics retail chains in Canada. The company opened its first store fifty years ago and has become one of Canada’s biggest electronic equipment and mobile retail chains.

The Source initially started as a franchise of the American electronic store, Radio Shack. However, it later morphed into an entity of its own and is currently owned by Bell Canada Enterprises.

You can find thousands of electronic products, including smartphones, laptops, headphones, cameras, and smart TVs, from popular and reliable brands like Samsung, Apple, Sony, Google, and Cannon, available here.

The company is known for its excellent customer service and offers its customers installation, repair, and technological support.

The Source provides valuable customer care and support services to its clients. The company’s qualified and experienced team members are available 24/7 to help you in every possible way. You can contact them via call or email to book an appointment.

The Source chat and telephone number

In order to book an appointment, visit the company’s website to create an account. Once you have created your account, you can use the company’s store locator service to book your appointment at the nearest store to your location.

You can chat with The Source’s customer agents at or call them at:

  • 1-866-515-5855

From Monday – Friday, 9:00 AM-9:00 PM EST, and Saturday – Sunday, 9:00 AM-9:00 PM EST.

For the company’s advantage care plan, you can call them at 1-866-384-3422 from Monday – Friday, 9:00 AM-6:00 PM EST.

You can also email them using this link.

Online Support and Other Useful Resources

The Source offers the following online support and other useful resources:

Free Pickup

After ordering from The Source‘s website, you will receive a notification about when they are available for free pickup. You can easily pick up your order from the store, saving you time and delivery expenses.

Returns and Exchanges Policy

Another fantastic service The Source provides is that if you are unsatisfied with your purchase, the company can replace or reimburse it within a month. Please keep your original receipt to prove your purchase as it is crucial for return. For further details on the company’s return and exchange policy, click here.

Order Cancellation Criteria

If you want to cancel your order due to any reason, you must make a request using your online account within 30 minutes of your order placement. You can even contact the company’s customer agents on live chat for guidance on order cancellation.

Once your order is canceled, you will receive an email confirming it. If you are a guest user, the cancelation process is lengthy. Therefore, it is recommended to create an account before shopping at The Source.

Shipping and Tracking

The Source uses reliable shipping carriers, including Canada Post, Purolator, and UPS, to deliver orders across Canada. The company’s shipping partners offer tools to locate your shipment and update you on your order movement.

Once they ship your order, they will email you your tracking number. You can also check your order using the tracking number on the Source Track page.

Store Locator

The Source Canada store locator is a simple online tool that can help you find the closest The Source store. Type your nearest city or postal code into its search bar, which will provide you with a list of nearby stores.

Furthermore, the company’s online page highlights its stores’ names, addresses, and working hours for your convenience. Whether you need to pick up any product or search for store directions, The Source Store Locator is a helpful tool.


The Source collaborated with eSSENTIAL ACCESSIBILITY to provide assistive technology for customers who have difficulty typing on or reading electronic devices. The company offers the eSSENTIAL ACCESSIBILITY keyboard and mouse replacement solutions to help people with vision impairments or other physical limitations.

Customers can easily download the eSSENTIAL ACCESSIBILITY® software from The Source’s website and sync it with their devices. Furthermore, The Source’s staff is available to help customers use the software.

Repair and Installation Services

The company also provides repair and installation services at reasonable fees to customers. For more details, click this link.

In addition, if you need urgent assistance, get in touch with The Source’s customer care representatives at 1-866-515-5855 during working hours.

Protection Plans

The Source, in collaboration with Asurion, provides unlimited maintenance for tech products at customers’ homes. This facility can help you resolve various device issues, such as software issues, device interconnection, and much more, for as low as $100/year.

Easy Payment Options

Customers can pay online when purchasing goods or services from The Source’s stores. You can pay using a VISA debit or credit card, PayPal, Canadian MasterCard, INTERAC Online service, American Express, and Gift Cards.

The company also offers installment payments using Pay Bright as a payment plan option. For more info, visit this link.

The Source Social Media Presence

Like every successful brand in Canada, The Source has a robust social media presence on multiple platforms, including Facebook, Instagram, and Youtube.

The company has a huge fan following on Facebook and 127,197 likes on its official page. Customers can check out The Source’s Facebook page to get up-to-date information on the company’s latest offerings and product launches.

The Source also enjoys a vast following on Instagram, and their official page has 27K followers. You can visit their Instagram page for reviews, videos, and pictures of the latest gadgets they are offering.

In addition, the company’s Youtube account has many helpful and fun videos, with a following of more than 70k subscribers.

Final Thoughts

The Source is one of the most reliable consumer electronics retailers and service providers in Canada.

The company offers unparalleled customer care and support services to its customers. So, if you are planning to buy or sell an electronic gadget or need to get it repaired, get in touch with them now.

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