The Brick Canada customer support service

The Brick is one of Canada’s largest retailers for home furnishings and mattresses. They also sell appliances, electronics all at affordable prices and with great quality.

From TVs, sofas, tables, to mattresses, The Brick is a one-stop-shop for almost anything you need for your home. They also have warranties and trial periods so you’re 100% satisfied with your purchase.

The company has been around since 1971 and has a head office in Edmonton, Alberta. They have several stores that go by “The Brick Mattress Store,” “The Brick Super Store,” and “The Brick Outlet,” where they supply a variety of products.

The Brick Customer Care and Support Services

To send mail to The Brick, you can reach them at their address at:

16930 114 Avenue NW
Edmonton, AB
T5M 3S2.

You can also send them a message through their contact form, which you can access here.

When you send a message through this option, make sure to send it to the department or store that is most likely to help you with your particular problem.

You will also be asked to specify whether you want a Brick team member to call you or email you to respond to your message. A representative will get back to you within 2 working days of your message.

If you want to chat with The Brick regarding any questions or concerns you may have with regards to sales, products, promotions, financing options, delivery repairs, billing, and statements, you can click here.

If an agent is not available to chat with you, you will be provided the option to send them an email. An agent will get back to you within 24 hours.

To learn more about The Brick’s response to COVID-19, click here.

To book an in-store consultation with The Brick, you can click here to book an appointment. A representative will get back to you to confirm the timings.

To book an appliance repair or installation, you can call at 1.888.930.6396 or visit this link to schedule an appointment.

The Brick Locations and Contact Details

The Brick Warehouse has more than 220 locations across Canada. See below for the details for some of their outlets, distribution centers and stores.

Alberta

Edmonton Distribution Center

11411 – 170 St

Edmonton, AB T5M3Y6

  • 780-930-6252

Calgary Distribution Center

5500 22ND St

Calgary, AB T2C3G4

  • 403-723-6500

Airdrie

73 East Lake Ramp NE

Airdrie, AB T4A2K4

  • 403-221-0290

Athabasca

5206 50 Avenue

Athabasca, AB T9S1S8

  • 780-675-3752

Barrhead

5026 50 Street

Barrhead, AB T7N1J5

  • 780-674-8602

Bonnyville

5102 50 Avenue P.O. Box 6947

Bonnyville, AB T9N2H9

  • 780-826-6304

Brooks

1027 2nd Street West

Brooks, AB T1R0N9

  • 403-362-7164

British Columbia

Delta Distribution Center

7555 Beedie Way

Delta, BC V4G0A5

  • 604-415-4900

Abbotsford

2067 Sumas Way

Abbotsford, BC V2S8H6

  • 604-504-1771

Campbell River

2171 Island Highway

Campbell River, BC V9W2G6

  • 250-287-7778

Castlegar

4445 Minto Road

Castlegar, BC V1N4E7

  • 250-304-2700

Manitoba

Winnipeg Distribution Center

1065 St James St

Winnipeg, MB R3K0K5

  • 204-788-6500

Brandon

1858 – 18th Street N

Brandon, MB R7C1A5

  • 204-726-9225

Morden

570 Stephen Street

Morden, MB R6M1T7

  • 204-822-4437

Swan River

619 Main Street

Swan River, MB R0L1Z0

  • 204-734-4541

New Brunswick

Bathurst

1165 St Anne St

Bathurst, NB E2A 6X1

  • 506-548-2500

Fredericton

1381 Regent Street

Fredericton, NB E3C1A2

  • 506-247-0037

Moncton

75 Trinity Drive

Moncton, NB E1G2J7

  • 506-777-0600

Saint John

Unit Y011 519 Westmorland Road

Saint John, NB E2J3W9

  • 506-978-0122

Northwest Territories

Yellowknife

312 Old Airport Road

Yellowknife, NT X1A3T3

  • 867-765-0605

Nova Scotia

Amherst

21068 Hwy 2 Fort Lawrence

Amherst, NS B4H3Y5

  • 902-660-3203

Halifax

192 Chain Lake Drive

Halifax, NS B3S1C5

  • 902-536-0606

New Glasgow

280 Stellarton Road

New Glasgow, NS B2H1M5

  • 902-752-0309

Ontario

Mississauga Distribution Center

6765 Kennedy Road

Mississauga, ON L5T0A2

  • 905-696-3465

Ajax/Durham

Unit A4B 40 Kingston Road East

Ajax, ON L1Z1G1

  • 289-255-1006

Barrie

52 Caplan Avenue

Barrie, ON L4N9J2

  • 705-721-4106

Belleville

200 Bell Blvd.

Belleville, ON K8P5L8

  • 613-967-1006

Brampton

188 Clarence Street

Brampton, ON L6W1T4

  • 905-454-3100

Prince Edward Island

Charlottetown

455 University Avenue

Charlottetown, PE C1A4N8

  • 902-894-8866

Quebec

Montreal Distribution Center

10001 Metropolitan Est

Pointe-Aux Trembles, QC H1B5Y3

  • 514-881-4100

Anjou

7999 Boul. Les Galeries d’Anjou

Anjou, QC H1M1W9

  • 514-352-9600

Boisbriand

3400 Ave Des Grandes Tourelles

Boisbriand, QC J7H0A2

  • 450-420-4224

Drummondville

870 Rue Hains

Drummondville, QC J2C7Y8

  • 819-473-7040

Saskatchewan

Battleford

2731 Highway 4 North

North Battleford, SK S9A3E6

  • 306-446-3433

Estevan

#3003 400 King Street

Estevan, SK S4A2B4

  • 306-634-7211

Humboldt

640 Main Street

Humboldt, SK S0K2A0

  • 306-682-2207

Moose Jaw

10 Chester Road

Moose Jaw, SK S6J1M2

  • 306-692-9520

Yukon

Whitehorse

125 Industrial Road

Whitehorse, YT Y1A2T8

  • 867-668-4544

To find more stores and contact the one closest to you, click here to use The Brick’s store locator.

You will have to check with each individual location to confirm their open hours, whether they have pickup and delivery, and whether the store has in-store shopping during COVID-19.

The Brick Help Centre

To find answers to frequently asked questions, learn about making a purchase, online buying, delivery, pickup, installations, policies, warranties, services, and financing, you can click here to visit The Brick’s help centre.

Social Media Platforms

Social media platforms are a great way to connect with companies, learn about any upcoming deals, changes in deliveries, COVID-19 updates, or simply ask questions or connect with those who’ve purchased products from the company before.

Another special aspect of The Brick’s social media platform is that they allow you to share design ideas and show off the ways in which you’ve used their products throughout your home to help inspire other people.

See below for the links to The Brick’s social media platforms.

Conclusion

Hopefully, you’ve found the information you were looking for in order to get in touch with The Brick’s customer services.

Remember, when dealing with a representative from a store, keep in mind that being patient, cooperative, and understanding helps both you and the agent come to a productive solution for any problems you may be facing.

The Brick customer care reviews

Average rating

55%

 2.8/5 (44)
 2.8/5 (44)
 2.7/5 (44)
 2.7/5 (44)

Share your experience with The Brick customers support service

Submit your review of the The Brick customers care service. Your e-mail address will not be published. All fields marked with * are mandatory.

53 Reviews
  1. Donna Brassor 1 week ago

    So apparently in 2018 (this is what I was told on Saturday from the office I bought my fridge from) I took delivery of my fridge. I was/am happy with my fridge. Then over the past couple of days my fridge/freezer doesn’t want to work properly for me.
    I contacted the Brick store where I bought the fridge from. They gave me my invoice number and gave me a phone number to call for warranty work.
    I called the number and they said I don’t have any warranty for my fridge.
    I then contacted the Brick store where I bought my fridge from and they said oh I am sorry Ms. Brassor but you cancelled your warranty when you changed your mind about which fridge you wanted.
    I said why would I (when I picked out the first fridge then changed my mind) cancel my warranty? I just assumed that my warranty would be changed from the fridge I originally wanted to the fridge that I ended up getting.
    I think that this is very bad customer service. I will now be looking into what I can do to get some kind of customer service.

     1/5
     1/5
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     1/5
  2. Shadan 1 week ago

    About two months ago I bought sofa set from brick la salle ,at first I ask them to check the availibilty in the stock,they said it is available and My delivery date was 16 aut,they bring one part of sofa and promise to bring other part in 23 aut, but again they change the date to september and then to october,I went there and called many time but each time they saide we will check and call you back but no one called me,after recivieng the hole money they are not longer responsible to their customer, I wanted to change the sofa with one available one but they said it is not impossible because I recived one part,yesterday I went there and finally they said sofas are in the stock and are reday to delivere in 21th september, But to my disbelief, I received an e-mail today stating that sending the furniture had been canceled due to the fact that the factory had not been sent, and I can go to the store to buy anothere things or refund,Can u belive it??!
    I would never recommend buying Bricks to anyone

     5/5
     5/5
     5/5
     5/5
  3. Shannon Koppenhoefer 11 months ago

    I am very disappointed in the customer service from the Brick. I will never buy from them again due to the issues that started right from delivery. The delivery was done late, they dropped off all the appliances and then tried to leave without hooking them up despite that being part of the arrangements. They stated because they were behind schedule they didn’t have to honor the hook up. A call was required to get them to do the hook up !!

    Now while the fridge is under warrenty and the manufacturer saying for the Brick to just replace the fridge the sales person sends me an email stating the fridge is discontinued and because customer service hasn’t answered her about a replacment I am to call them and she (the sales person) ‘has nothing more to do with this’. So calling customer service I am told by customer service to get a hold of the sales person who is suppose to resolve this issue.

    This is incredibly frustrating, unprofessional and certainly not at all customer focused

    IF I could make the all the stars disappear on the review I would, if I could make the negative i would.

    Don’t buy from the Brick !!!!

     1/5
     1/5
     1/5
     1/5

2Shay, Business Number IT03389280367 - All contents are protected by Attribution-NonCommercial-ShareAlike 2.5 Canada (CC BY-NC-SA 2.5 CA).

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